The lack of professionalism shown from both Dan and Aj, the owner and manager respectively, is quite honestly astounding. Due to an error on subway's behalf my order was received by the app but not the store. I waited over 40mins to be told that I would receive a full refund as AJ assured me the charge would never go through. Spoiler alert! The charge did in fact go through so I gave AJ a call immediately. He feigns surprise and invites me to come back to his location to "prove it" and offers me a refund. Within 3 mins of hanging Dan calls me back to tell me that they will NOT refund me. Instead I must now dispute the charge with my bank. Over promise under deliver. Both men complained that this was not their fault. Instead they wanted me to be mad at the internet. "Think about how much money I AM LOSING" a direct quote from Manager AJ. "I cant win with you," said Dan the owner. Subway as an entity is going downhill and locations like this one are exactly why
Atmosphere: 1
Food: 1
Service: 1
JAVIER GARCIA
Pretty good subs
Atmosphere: 4
Food: 5
Service: 4
Gael Maya
The staff is very nice and friendly, clean environment!
Atmosphere: 5
Food: 5
Service: 5
Kurt Casey
Tiny portions and had to drive back because they left out a footlong sandwich
Miya Dior
Very nice and friendly welcoming! Walked in and was greeted. Fresh produce & cookies. Stopped at the subway on northwest hwy across from canes due to horrible service wouldn’t spend a dam dime there! So I came to this location & was happy with my service! Clean environment, great price, fresh food and AMAZING CUSTOMER SERVICE! Will be back:)
Atmosphere: 5
Food: 5
Service: 5
Johnathon Goode
Got a meatball sub and can't even bite threw the meatballs taste like they have been sitting under the heat lamp all day
Atmosphere: 3
Food: 2
Service: 4
K Neppl
Churros were stale or whatever causes it to hard as a rock. Got it to go and was really looking forward to eating it in the car . Threw it away . The wrap I had yesterday from there was very good
Atmosphere: 5
Food: 3
Service: 5
Chelsea Rodriguez
The overweight, middle-aged manager is extremely rude and unprofessional. A delivery driver was there to pick up an order and the manager was condescending and not helpful. When the driver left the store the manager turned to his crew members and decided that it was a good idea to trash talk the delivery driver to them and front of several customers. I don't know how you get to be a manager in customer service when you have absolutely zero customer service. I work in the area and have been to this location several times. But I will not be back. If I want Subway on my lunch I will be driving to a different location. I also have co-workers that go to this location that will no longer be going there because of that manager. I hope him being rude was worth it. He needs to be reprimanded and trained on how you talk to customers and delivery drivers.
Atmosphere: 1
Food: 1
Service: 1
Jerry Washington
SWEEEEEEEEEET CHICKEN TERIYAKI SUB!
Atmosphere: 5
Food: 5
Service: 5
Anastacia Romanov
I have been coming to this location for a couple of year now, and it pains me to leave this review.The food is always delicious but today I got cheated on the portions. I got a footlong tuna and my meal is mostly bread. The employee was not aware on how to give the correct portion for the size.The employee was quite reluctant to give place the vegetables in the sandwich, I had to ask her several times to please refill the sandwich otherwise, I would have ended up with toasted bread with some vegetables. I understand that if she is new, she’s not trained yet but there should have been someone there with her for the entirety of the serving.This isn’t the first time I went back to work to eat bread with some vegetables. I wish they could all get more training.This doesn’t happen when the manager is there.
I get it I work in fast food but to have the worst stank face and leave customer talking when they are ordering is WILD. Jayce needs to work on his customer service.
Service: 1
Anita King
IF I COULD PERSONALLY GIVE HIM A BONUS I WOULD,JASE GREATED US WITH A SMILE, GREAT CUSTOMER SERVICE, GREAT FOOD ?? AND WE WENT BACK TODAY ? HE'S GREAT FOR SUBWAY ?had another great experience at subway Friday Ethan and Joanna were awesome, great service with a smile ?
Atmosphere: 5
Food: 5
Service: 5
Ray White
Charged me the wrong price and for chips I didn't want unprofessional will not be going back.
Bella Davila
Wonderful Food, Atmosphere, and
Atmosphere: 5
Food: 5
Service: 5
Lyzz Flores
Great customer service and quick for my order Alexa did an amazing job .But don’t order the churro so not good. It gets hard and very nasty .
The lack of professionalism shown from both Dan and Aj, the owner and manager respectively, is quite honestly astounding. Due to an error on subway's behalf my order was received by the app but not the store. I waited over 40mins to be told that I would receive a full refund as AJ assured me the charge would never go through. Spoiler alert! The charge did in fact go through so I gave AJ a call immediately. He feigns surprise and invites me to come back to his location to "prove it" and offers me a refund. Within 3 mins of hanging Dan calls me back to tell me that they will NOT refund me. Instead I must now dispute the charge with my bank. Over promise under deliver. Both men complained that this was not their fault. Instead they wanted me to be mad at the internet. "Think about how much money I AM LOSING" a direct quote from Manager AJ. "I cant win with you," said Dan the owner. Subway as an entity is going downhill and locations like this one are exactly why
Atmosphere: 1
Food: 1
Service: 1
Pretty good subs
Atmosphere: 4
Food: 5
Service: 4
The staff is very nice and friendly, clean environment!
Atmosphere: 5
Food: 5
Service: 5
Tiny portions and had to drive back because they left out a footlong sandwich
Very nice and friendly welcoming! Walked in and was greeted. Fresh produce & cookies. Stopped at the subway on northwest hwy across from canes due to horrible service wouldn’t spend a dam dime there! So I came to this location & was happy with my service! Clean environment, great price, fresh food and AMAZING CUSTOMER SERVICE! Will be back:)
Atmosphere: 5
Food: 5
Service: 5
Got a meatball sub and can't even bite threw the meatballs taste like they have been sitting under the heat lamp all day
Atmosphere: 3
Food: 2
Service: 4
Churros were stale or whatever causes it to hard as a rock. Got it to go and was really looking forward to eating it in the car . Threw it away . The wrap I had yesterday from there was very good
Atmosphere: 5
Food: 3
Service: 5
The overweight, middle-aged manager is extremely rude and unprofessional. A delivery driver was there to pick up an order and the manager was condescending and not helpful. When the driver left the store the manager turned to his crew members and decided that it was a good idea to trash talk the delivery driver to them and front of several customers. I don't know how you get to be a manager in customer service when you have absolutely zero customer service. I work in the area and have been to this location several times. But I will not be back. If I want Subway on my lunch I will be driving to a different location. I also have co-workers that go to this location that will no longer be going there because of that manager. I hope him being rude was worth it. He needs to be reprimanded and trained on how you talk to customers and delivery drivers.
Atmosphere: 1
Food: 1
Service: 1
SWEEEEEEEEEET CHICKEN TERIYAKI SUB!
Atmosphere: 5
Food: 5
Service: 5
I have been coming to this location for a couple of year now, and it pains me to leave this review.The food is always delicious but today I got cheated on the portions. I got a footlong tuna and my meal is mostly bread. The employee was not aware on how to give the correct portion for the size.The employee was quite reluctant to give place the vegetables in the sandwich, I had to ask her several times to please refill the sandwich otherwise, I would have ended up with toasted bread with some vegetables. I understand that if she is new, she’s not trained yet but there should have been someone there with her for the entirety of the serving.This isn’t the first time I went back to work to eat bread with some vegetables. I wish they could all get more training.This doesn’t happen when the manager is there.
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
I get it I work in fast food but to have the worst stank face and leave customer talking when they are ordering is WILD. Jayce needs to work on his customer service.
Service: 1
IF I COULD PERSONALLY GIVE HIM A BONUS I WOULD,JASE GREATED US WITH A SMILE, GREAT CUSTOMER SERVICE, GREAT FOOD ?? AND WE WENT BACK TODAY ? HE'S GREAT FOR SUBWAY ?had another great experience at subway Friday Ethan and Joanna were awesome, great service with a smile ?
Atmosphere: 5
Food: 5
Service: 5
Charged me the wrong price and for chips I didn't want unprofessional will not be going back.
Wonderful Food, Atmosphere, and
Atmosphere: 5
Food: 5
Service: 5
Great customer service and quick for my order Alexa did an amazing job .But don’t order the churro so not good. It gets hard and very nasty .
Atmosphere: 5
Food: 5
Service: 5
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