I would like to report a disappointing experience I had at your establishment on Easter. Despite ordering two sandwiches and specifying two fountain waters, I was charged two bottled waters instead. When my wife and I attempted to rectify this error and request a refund for the bottled waters, we were met with extreme rudeness from the staff member on duty. It is unacceptable for any customer to be treated in such a condescending and disrespectful manner.Furthermore, when I requested a corporate contact number, the staff member refused to provide one and blatantly said what for, and when I asked to speak to the store manager, I was simply directed to a plaque on the wall. This level of dismissiveness and lack of accountability is deeply concerning.I expect better from your establishment and would appreciate prompt action to address this matter. I kindly request that someone from your management team reach out to me to discuss this unfortunate incident and ensure that appropriate measures are taken to prevent similar occurrences in the future. Thank you for your attention to this matter.
Atmosphere: 3
Food: 3
Service: 1
Sabahath Khan
This location is a joke. They want to cheat me on the amount of meat lol. I walked out. Rude staff. Go somewhere else.
Just ne Momma
I ordered curbside when I got to the restaurant. I sat there for like 15 minutes then I called and asked her about my order. The girl said it’s ready I said OK well I’m already here. She said oh and hung up. Then I see her walk to the lobby and start sweeping totally ignoring me, so I waited for her to finish then I called again. The guy inside did his hand up like answer the phone she swung her hand up like when you say who cares and continued what she was doing. Never answered the phone, then went and got the bag, btw I ordered a veggie salad that was it , she came outside and almost threw it in my window at me. I grabbed it and left. I will be the professional here, I will also never visit this location again!
Atmosphere: 1
Food: 2
Service: 1
Anita King
Jace waited on me and was very friendly and kind, food was delicious ? I'll be back at that subway soon, it's by the neighborhood Walmart market ,I think miller at Garland Ave, I'm new so I don't know the streets yet ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
rose. A
I came in just now I had the most horrible experience food was dropped and put back into the sandwich right in-front of me, on top of that threw a whole fit about giving me a refund because I didn’t want the dropped sandwich and talked bad about me on the phone in-front of me in Spanish as if I can’t understand her. If I could give 0 starts I would. There health inspector need to be called. Disgusting.
Atmosphere: 1
Food: 1
Service: 1
Nina Frausto
Wow walk in with online order worker talking about customer openly in Spanish just because I didn’t speak it at first doesn’t mean I didn’t understand what u said about me and they mess up my order but they didn’t remake it just pick off what I didn’t pick and put back in the original container health code violation right there sauce was already in sandwhich and all
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Briana Gibson
Giving 1 star because I have to, my 10 year child was disrespected. I was called the N word and basically told to get my food like a dog. The store does not answer the phone when I tried to report this. I will never step foot inside this establishment again. The woman would not give me her name and so I reached out to to corporate to complain this was unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Melissa Sumbera
Very clean store, friendly staff, and good as always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: All-Pro Sweet Onion Teriyaki
Cisco Mendo
So stupid, dont answer the phone and give stupid excuses. I never heard of a restaurant that they dont answer the phone for a customer service request. Dumb
James Hadley
The People don’t Listen and you have to repeat yourself Multiple timesThere are Better Subways this one is Horrible.
the girl who made our sandwiches did not know what she was doing. gave me the wrong bread twice. did not know how to make the items on their menu. overall just bad attitude and even after still made the order wrong. very lazy.
Atmosphere: 1
Food: 3
Service: 1
PAP
Couldn’t get anything because they were out of bread… at 5:45pm on a
Atmosphere: 1
Food: 1
Service: 1
Pooja Patel
Couldn’t get anything because they were out of bread… at 5:45pm on a
I would like to report a disappointing experience I had at your establishment on Easter. Despite ordering two sandwiches and specifying two fountain waters, I was charged two bottled waters instead. When my wife and I attempted to rectify this error and request a refund for the bottled waters, we were met with extreme rudeness from the staff member on duty. It is unacceptable for any customer to be treated in such a condescending and disrespectful manner.Furthermore, when I requested a corporate contact number, the staff member refused to provide one and blatantly said what for, and when I asked to speak to the store manager, I was simply directed to a plaque on the wall. This level of dismissiveness and lack of accountability is deeply concerning.I expect better from your establishment and would appreciate prompt action to address this matter. I kindly request that someone from your management team reach out to me to discuss this unfortunate incident and ensure that appropriate measures are taken to prevent similar occurrences in the future. Thank you for your attention to this matter.
Atmosphere: 3
Food: 3
Service: 1
This location is a joke. They want to cheat me on the amount of meat lol. I walked out. Rude staff. Go somewhere else.
I ordered curbside when I got to the restaurant. I sat there for like 15 minutes then I called and asked her about my order. The girl said it’s ready I said OK well I’m already here. She said oh and hung up. Then I see her walk to the lobby and start sweeping totally ignoring me, so I waited for her to finish then I called again. The guy inside did his hand up like answer the phone she swung her hand up like when you say who cares and continued what she was doing. Never answered the phone, then went and got the bag, btw I ordered a veggie salad that was it , she came outside and almost threw it in my window at me. I grabbed it and left. I will be the professional here, I will also never visit this location again!
Atmosphere: 1
Food: 2
Service: 1
Jace waited on me and was very friendly and kind, food was delicious ? I'll be back at that subway soon, it's by the neighborhood Walmart market ,I think miller at Garland Ave, I'm new so I don't know the streets yet ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
I came in just now I had the most horrible experience food was dropped and put back into the sandwich right in-front of me, on top of that threw a whole fit about giving me a refund because I didn’t want the dropped sandwich and talked bad about me on the phone in-front of me in Spanish as if I can’t understand her. If I could give 0 starts I would. There health inspector need to be called. Disgusting.
Atmosphere: 1
Food: 1
Service: 1
Wow walk in with online order worker talking about customer openly in Spanish just because I didn’t speak it at first doesn’t mean I didn’t understand what u said about me and they mess up my order but they didn’t remake it just pick off what I didn’t pick and put back in the original container health code violation right there sauce was already in sandwhich and all
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Giving 1 star because I have to, my 10 year child was disrespected. I was called the N word and basically told to get my food like a dog. The store does not answer the phone when I tried to report this. I will never step foot inside this establishment again. The woman would not give me her name and so I reached out to to corporate to complain this was unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Very clean store, friendly staff, and good as always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: All-Pro Sweet Onion Teriyaki
So stupid, dont answer the phone and give stupid excuses. I never heard of a restaurant that they dont answer the phone for a customer service request. Dumb
The People don’t Listen and you have to repeat yourself Multiple timesThere are Better Subways this one is Horrible.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
the girl who made our sandwiches did not know what she was doing. gave me the wrong bread twice. did not know how to make the items on their menu. overall just bad attitude and even after still made the order wrong. very lazy.
Atmosphere: 1
Food: 3
Service: 1
Couldn’t get anything because they were out of bread… at 5:45pm on a
Atmosphere: 1
Food: 1
Service: 1
Couldn’t get anything because they were out of bread… at 5:45pm on a
Person who served us barely spoke
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Italian B M T
Store was closed before actual closing time