Not sure why I keep giving them another chance, but I’m done! Will drive to Rowlett. 2 days in a row, took close to 30 minutes to get a curbside order with something being left off both times for a loss of $6-7. This is not okay. I’ve complained to customer service via email asked for a call from manager and nothing. Don’t go here!
Food: 1
Service: 1
Terri Sykora
Heard employees say at least 4 cuss words while eating. More playing around than working. One employee was even walking around with a box on his head. Arguing going on in the kitchen. Very unprofessional workers. I guess that's expected when almost everyone there appears to be under the age of 25. I saw more underwear showing than Victorias secret even. Definitely need more training from cooperate and upper management.
Atmosphere: 1
Food: 5
Service: 1
George Lanier Realtor
Great place for a quick bit to eat.
Atmosphere: 5
Food: 5
Service: 5
Monica Johnson
July 27th around 9/930 pm this particular one is horrible the crew is very unprofessional ,horrible manors rude so much i can say oh my lord i went to order and there had to be five of the crew members in the lobby just loud and sitting around one of them and the head set on but kept putting the customers on hold just to sit in the lobby and talk she was big dark skinned with glasses and uniform looks dirty and didn't fit the cook pants was hanging off his butt showing batman underwear who i assume was the manager heavy set black guy in blue shirt said nothing to me or the crew and their behavior went to the back another four or five crew members were in the back all of cant be on the clock and doing nothing i stood there waiting to order for 10mins before anyone would acknowledge me another guy asked about his order and the young lady with the head set was very rude and loud with him for no reason saying it wasn't her job and she cant control what they do in the back when he only asked that they don't put cheese on his burger i know they wont lose money or business behind myself but i will not go back to this location
Atmosphere: 1
Food: 3
Service: 1
Kelsmyai Myaart
Great customer service food was fresh and they were really patient with our very large order Jonathan was absolutely great
Atmosphere: 5
Food: 5
Service: 5
Tiff
The food was hot. The fries were too salty. The service was quick but not social. The atmosphere appeared clean.
Atmosphere: 4
Food: 4
Service: 4
John Murphy
Great food and a great crew
Atmosphere: 4
Food: 5
Service: 5
Rickey Wilson
Every time I give them a second chance and come back I always get disappointed. I live a mile and a half from the garden location, but I usually have to drive 7 to 8 miles to the Rowlett location to get better service and food. The food is almost always wrong or not of whataburger quility, management in my opinion is poor. The workers are always on their phone and sitting at tables. And they’re not on break because they’re still wearing the headsets for drive-through and they get up to go take care of that or when customers come to the counter they go to the counter to serve them so I’m not sure what they’re doing. And almost every time I have ever been in there, a customer has came back because their order was wrong and usually they don’t want it fixed. They want a refund because they’re so upset.. It really is a shame because I grew up in this area. I’ve been eating at this Whataburger for what I can remember 35+ years. Yesterday when me and my son went to eat breakfast We received the smallest breakfast taquitos I’ve ever seen and the eggs were burnt so that’s all you taste was burnt eggs no other flavor. This was the final straw and I will not be back. I will make the trip to Rowlett For now on.
Atmosphere: 1
Food: 1
Service: 3
Criselda Ferrell
My biscuit is as hard as a rock and I asked for no cheese but, hey you got me, you got my $5. Now I’m going to spend extra money somewhere else. And now that I think about it maybe I should just stop eating at whataburger bcus it ain’t worth $5. Sorry not sorry that your not even worth spending $5 on cus I know i will get NOTHING for my $5
Sad day. I guess the crew turned over as the other recent comments, I also dealt with more delays than usual on 7/1. Order was supposed to be picked up by 7:20PM, I got it around 7:35PM and my fries were burnt. Requested new ones and they just ignored me so I left. Not worth losing my shit over $4 but thank you to the crew, I now will have a reason not to order from here which is a healthier choice. Previously I had zero issues with this particular store for well over a year but again, better for me long term.
I also saw up to 9 people on the clock yet only 3 look to be working, owner is straight up losing money with this manager
Atmosphere: 1
Food: 3
Service: 1
Jesse Silva
Received cold food
T.C. Chatman
Just a little bit slow but very good burger 🍔
Atmosphere: 3
Food: 3
Service: 3
Rose Rodriguez
Great place, great food, great people. 10/10
Atmosphere: 5
Food: 5
Service: 5
Alberto Perez
I love Whataburger. Had never been to this one. I was hungry. It was the closest one. Took approximately 40 minutes to get my order with 6 or 7 employees working.
👍🏾
Atmosphere: 3
Food: 4
Service: 5
Not sure why I keep giving them another chance, but I’m done! Will drive to Rowlett. 2 days in a row, took close to 30 minutes to get a curbside order with something being left off both times for a loss of $6-7. This is not okay. I’ve complained to customer service via email asked for a call from manager and nothing. Don’t go here!
Food: 1
Service: 1
Heard employees say at least 4 cuss words while eating. More playing around than working. One employee was even walking around with a box on his head. Arguing going on in the kitchen. Very unprofessional workers. I guess that's expected when almost everyone there appears to be under the age of 25. I saw more underwear showing than Victorias secret even. Definitely need more training from cooperate and upper management.
Atmosphere: 1
Food: 5
Service: 1
Great place for a quick bit to eat.
Atmosphere: 5
Food: 5
Service: 5
July 27th around 9/930 pm this particular one is horrible the crew is very unprofessional ,horrible manors rude so much i can say oh my lord i went to order and there had to be five of the crew members in the lobby just loud and sitting around one of them and the head set on but kept putting the customers on hold just to sit in the lobby and talk she was big dark skinned with glasses and uniform looks dirty and didn't fit the cook pants was hanging off his butt showing batman underwear who i assume was the manager heavy set black guy in blue shirt said nothing to me or the crew and their behavior went to the back another four or five crew members were in the back all of cant be on the clock and doing nothing i stood there waiting to order for 10mins before anyone would acknowledge me another guy asked about his order and the young lady with the head set was very rude and loud with him for no reason saying it wasn't her job and she cant control what they do in the back when he only asked that they don't put cheese on his burger i know they wont lose money or business behind myself but i will not go back to this location
Atmosphere: 1
Food: 3
Service: 1
Great customer service food was fresh and they were really patient with our very large order Jonathan was absolutely great
Atmosphere: 5
Food: 5
Service: 5
The food was hot. The fries were too salty. The service was quick but not social. The atmosphere appeared clean.
Atmosphere: 4
Food: 4
Service: 4
Great food and a great crew
Atmosphere: 4
Food: 5
Service: 5
Every time I give them a second chance and come back I always get disappointed. I live a mile and a half from the garden location, but I usually have to drive 7 to 8 miles to the Rowlett location to get better service and food. The food is almost always wrong or not of whataburger quility, management in my opinion is poor. The workers are always on their phone and sitting at tables. And they’re not on break because they’re still wearing the headsets for drive-through and they get up to go take care of that or when customers come to the counter they go to the counter to serve them so I’m not sure what they’re doing. And almost every time I have ever been in there, a customer has came back because their order was wrong and usually they don’t want it fixed. They want a refund because they’re so upset.. It really is a shame because I grew up in this area. I’ve been eating at this Whataburger for what I can remember 35+ years. Yesterday when me and my son went to eat breakfast We received the smallest breakfast taquitos I’ve ever seen and the eggs were burnt so that’s all you taste was burnt eggs no other flavor. This was the final straw and I will not be back. I will make the trip to Rowlett For now on.
Atmosphere: 1
Food: 1
Service: 3
My biscuit is as hard as a rock and I asked for no cheese but, hey you got me, you got my $5. Now I’m going to spend extra money somewhere else. And now that I think about it maybe I should just stop eating at whataburger bcus it ain’t worth $5. Sorry not sorry that your not even worth spending $5 on cus I know i will get NOTHING for my $5
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Sad day. I guess the crew turned over as the other recent comments, I also dealt with more delays than usual on 7/1. Order was supposed to be picked up by 7:20PM, I got it around 7:35PM and my fries were burnt. Requested new ones and they just ignored me so I left. Not worth losing my shit over $4 but thank you to the crew, I now will have a reason not to order from here which is a healthier choice. Previously I had zero issues with this particular store for well over a year but again, better for me long term.
I also saw up to 9 people on the clock yet only 3 look to be working, owner is straight up losing money with this manager
Atmosphere: 1
Food: 3
Service: 1
Received cold food
Just a little bit slow but very good burger 🍔
Atmosphere: 3
Food: 3
Service: 3
Great place, great food, great people. 10/10
Atmosphere: 5
Food: 5
Service: 5
I love Whataburger. Had never been to this one. I was hungry. It was the closest one. Took approximately 40 minutes to get my order with 6 or 7 employees working.
Atmosphere: 2
Food: 4
Service: 2
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