Great Customer Service From Jonathan Never Seen Someone Like This He Need To Get Pay More For His 12/12/25
Tammy
I ordered online and I when I arrived there was 4 or maybe 5 people at the front but the guy asked me if he could help me, the girl closes to me didn't even acknowledge me but the service was good. Received my food and ran out the door. Sandwiches was good
Atmosphere: 5
Food: 5
Service: 5
Nicole Simpson
Everything I get and order from either uber or walking in the wings are over cooked the food quality sucks at this location
Atmosphere: 3
Food: 2
Service: 4
Jamal Wright
Dear Wingstop Corporate Team,
I am writing to express my deep disappointment with the treatment my group and I received at one of your Wingstop locations. We had chosen this restaurant as a meeting spot to enjoy your food and conduct a brief, quiet card hand-out among our team. purchased food and were paying customers, and we made sure not to disturb other guests or block any area of the restaurant.
However, the manager approached us in a hostile and unprofessional manner, immediately accusing us of “advertising” and threatening to call the police if we did not leave the premises. We attempted to explain that we were simply meeting and had bought food like any other customers, but the manager refused to listen or engage in a reasonable conversation. The tone was confrontational and dismissive from the start, which left everyone in our group feeling uncomfortable and disrespected.
This experience was both embarrassing and upsetting, especially given that we were legitimate paying guests. We have always enjoyed Wingstop’s food and atmosphere, and this incident was far below the standard of service we’ve come to expect from your brand.
I’m requesting that this matter be reviewed and addressed appropriately. It would mean a lot to receive confirmation that Wingstop values respectful treatment of all customers, regardless of why they are meeting—as long as they are following store policy and being courteous.
Please feel free to contact me if additional details are needed. Thank you for your attention to this serious matter.
Atmosphere: 1
Food: 1
Service: 1
Dee Brown
Friendly & Fast 🤠... Highschool Football 🏈 Friday night... I was out the door along with an Amazing 🤩 Brownie in about 10mins... Thanks Guys 😊
Sandy Berreles
Service is super slow, never find your order they check 2/3 times before they do. The guy in front stands there and argues with customers instead of trying to help them. My order has been wrong twice, not waiting for a third. Buckingham location was a great location now it is terrible!
Atmosphere: 2
Food: 2
Service: 1
Juanita Chavarria
Placed order on line at 4:50 to be picked up at 9:50 when I got there order was not ready Katlyn said it would be 20 minutes to be ready I received my order 10:45 and she was rude and had no traning or customer service on how to talk to customers in general I can imagine her talking to people the way she was with me I will never go back to wingstop there honor on online orders is not trust worthy planned a boxing watch fight with family to watch Crawford and Canelo fight just made it on time to watch and eat I spent $150.00 on food
Atmosphere: 1
Food: 1
Service: 1
Bobie Lerma
They always leave something out when you order what time you go back your food is not fresh
Kevin Barrera
Great customer service Melanie was very helpful and polite
Atmosphere: 5
Food: 5
Service: 5
Marilyn “Ms. H”
Ya'll I had buy 10pc get 10pc free coupon. Thank you T-Mobile Tuesday.
When you have kids working and running, your business, customer service is out the door. 🚪
Unfortunately, kids do not have the customer service skills that one should possess when they’re working the front
I had asked for extra seasoning on my fries and I wanted my chicken to be well done. Neither was done. This was on my ticket and it was on my online order when I was ordering. They are not reading the tickets therefore they are not getting the orders, correct.
On top of it when you bring it to the kids attention, they look at you like you’re crazy, don’t apologize nothing! When I brought it to her attention that my fries didn’t have any seasoning on it yet yeah they put seasoning on it after my fries were already cooked. Of course the chicken wasn’t well done like I had asked for when I was making my online order.
Nahhhh —— The food is good but customer service is horrible And they don’t make your order right!!! 👎🏾👎🏾👎🏾👎🏾
Atmosphere: 1
Food: 4
Service: 1
MONGO SLADE
Wings need to be cooked longer
Atmosphere: 5
Food: 4
Service: 5
Sherrie J
The fries are too salty for a diabetic. Taking your order was great service, however, the young people did a lot of talking in between customers, instead of making sure the table area was clean. The tenders were good
Atmosphere: 3
Food: 3
Service: 5
Omar Alvarado Rrbolloso
The best
Atmosphere: 5
Food: 5
Service: 5
Chris Hilgeman
Food great but customer service was surprisingly weak. Girl at register was more concerned with cleaning her fingernails with a push-pin while taking my order, barely making eye contact the entire time. When I left I said thanks to two people and they both ignored me. It was rather surprising.
Great Customer Service From Jonathan
Never Seen Someone Like This He Need To Get Pay More For His
12/12/25
I ordered online and I when I arrived there was 4 or maybe 5 people at the front but the guy asked me if he could help me, the girl closes to me didn't even acknowledge me but the service was good. Received my food and ran out the door. Sandwiches was good
Atmosphere: 5
Food: 5
Service: 5
Everything I get and order from either uber or walking in the wings are over cooked the food quality sucks at this location
Atmosphere: 3
Food: 2
Service: 4
Dear Wingstop Corporate Team,
I am writing to express my deep disappointment with the treatment my group and I received at one of your Wingstop locations. We had chosen this restaurant as a meeting spot to enjoy your food and conduct a brief, quiet card hand-out among our team. purchased food and were paying customers, and we made sure not to disturb other guests or block any area of the restaurant.
However, the manager approached us in a hostile and unprofessional manner, immediately accusing us of “advertising” and threatening to call the police if we did not leave the premises. We attempted to explain that we were simply meeting and had bought food like any other customers, but the manager refused to listen or engage in a reasonable conversation. The tone was confrontational and dismissive from the start, which left everyone in our group feeling uncomfortable and disrespected.
This experience was both embarrassing and upsetting, especially given that we were legitimate paying guests. We have always enjoyed Wingstop’s food and atmosphere, and this incident was far below the standard of service we’ve come to expect from your brand.
I’m requesting that this matter be reviewed and addressed appropriately. It would mean a lot to receive confirmation that Wingstop values respectful treatment of all customers, regardless of why they are meeting—as long as they are following store policy and being courteous.
Please feel free to contact me if additional details are needed.
Thank you for your attention to this serious matter.
Atmosphere: 1
Food: 1
Service: 1
Friendly & Fast 🤠... Highschool Football 🏈 Friday night... I was out the door along with an Amazing 🤩 Brownie in about 10mins... Thanks Guys 😊
Service is super slow, never find your order they check 2/3 times before they do. The guy in front stands there and argues with customers instead of trying to help them. My order has been wrong twice, not waiting for a third. Buckingham location was a great location now it is terrible!
Atmosphere: 2
Food: 2
Service: 1
Placed order on line at 4:50 to be picked up at 9:50 when I got there order was not ready Katlyn said it would be 20 minutes to be ready I received my order 10:45 and she was rude and had no traning or customer service on how to talk to customers in general I can imagine her talking to people the way she was with me I will never go back to wingstop there honor on online orders is not trust worthy planned a boxing watch fight with family to watch Crawford and Canelo fight just made it on time to watch and eat I spent $150.00 on food
Atmosphere: 1
Food: 1
Service: 1
They always leave something out when you order what time you go back your food is not fresh
Great customer service Melanie was very helpful and polite
Atmosphere: 5
Food: 5
Service: 5
Ya'll I had buy 10pc get 10pc free coupon. Thank you T-Mobile Tuesday.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
When you have kids working and running, your business, customer service is out the door. 🚪
Unfortunately, kids do not have the customer service skills that one should possess when they’re working the front
I had asked for extra seasoning on my fries and I wanted my chicken to be well done. Neither was done. This was on my ticket and it was on my online order when I was ordering. They are not reading the tickets therefore they are not getting the orders, correct.
On top of it when you bring it to the kids attention, they look at you like you’re crazy, don’t apologize nothing! When I brought it to her attention that my fries didn’t have any seasoning on it yet yeah they put seasoning on it after my fries were already cooked. Of course the chicken wasn’t well done like I had asked for when I was making my online order.
Nahhhh —— The food is good but customer service is horrible And they don’t make your order right!!! 👎🏾👎🏾👎🏾👎🏾
Atmosphere: 1
Food: 4
Service: 1
Wings need to be cooked longer
Atmosphere: 5
Food: 4
Service: 5
The fries are too salty for a diabetic. Taking your order was great service, however, the young people did a lot of talking in between customers, instead of making sure the table area was clean. The tenders were good
Atmosphere: 3
Food: 3
Service: 5
The best
Atmosphere: 5
Food: 5
Service: 5
Food great but customer service was surprisingly weak. Girl at register was more concerned with cleaning her fingernails with a push-pin while taking my order, barely making eye contact the entire time. When I left I said thanks to two people and they both ignored me. It was rather surprising.
Atmosphere: 4
Food: 5
Service: 2
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