Marco's Pizza

I am not one to write reviews. But I need to after my horrible experience yesterday. I fell in love with Marcos Pizza when an Airbnb guest in NC introduced it to me. Prior to this I usually have pizza hut or domino’s but I thought the Marcos pizza was really good. Moved to Texas started ordering at Williams Drive in Georgetown where I live now. Been ordering for the past 3 years sometimes pick up sometimes delivery. Yesterday I ordered a pizza and everything was bad. From them taking the call to the delivery. The person who took the call was impolite, stressed, frazzled didn’t know what he was doing and rude. So much went wrong with the phone call but I can’t get into details. He didn’t know what he was doing. Having worked at Pizza Hut in the past I am familiar with the ordering software for pizza stores. The guy was doing everything wrong. Had to get someone to help him. I was patient but knew it was going to turn out bad because he didn’t ask questions like is this for delivery or take out. I truly to give him this information but he was always frazzled making it seem like his busy environment was making it impossible to take the order correctly. I assure you, this isn’t true. The software is very simple. They end up delivering the pizza late, no cheese (tho I pleaded to add it on the side the powdered one). In their chaos they didn’t take the correct drink order. I asked for wings and they gave me chicken nuggets half white half red (buffalo style). The chicken was disgusting and so was the pizza. I was sooo hungry still the food was disgusting. The girl that showed up to deliver told me she usually put the cheese in her bag but it always falls out, SoRry. I added a 5 dollar tip prior to the delivery. A delivery that also required an additional 4.99 dollars delivery fee. I had to call asking where is my delivery. That didn’t go well. While on the phone waiting for them to track the order my doorbell rang. I said oh I think they are here. The guy hung up on me before the last word exited my mouth. I will NEVER Ever order from Marcos again. They don’t care about customer service anymore. I don’t know why the food was so disgusting but that experience I don’t want to repeat. I was stuck with Pepsi soda that I didn’t want, a bad experience and I couldn’t enjoy my food because it was not done with any care. If you are experiencing anything like this here, know that it’s deliberate. They don’t care about their customers because they think we don’t have options.

This Marco’s location is sooo lackluster. They have continually gone downhill since I’ve been coming here over the last two years. They ALWAYS forget the crust toppers, they frequently do not have the soda in stock that you request online, the skimp on toppings or put 90% of them in the dead center of the pizza, they cannot seem to ever cook it well done no matter if it’s requested. The one in hutto/pflugerville that I used to go to was farrr superior and I miss it! It was the location that got me loving Marcos pizza! This location is no better than a Pizza Hut, sadly. Such a disappointment because it’s the only Marcos location in the area!

Atmosphere: 3

Food: 3

Service: 3

Order here because it’s about as good as you can get around here (which ain’t sayin much). But this time and last time the delivery has been very slow (1.5 hrs order to delivery this time), pizza arrives cold, service is not helpful at best.

Atmosphere: 2

Food: 3

Service: 1

Last 4 orders took over an hr and arrived cold. They just can't get it together...Im done.

Atmosphere: 3

Food: 1

Service: 1

Oh man, I was ordering from here for the longest and then I just left after placing an order and I saw Nevia, pick up a receipt off the floor and slide it into the front of a pizza box. Which is really gross and I can’t imagine if she does that. What else does she drop and put back on? 🤮

I placed a pick up order to be complete by 7:27pm and didn’t get to the location until 7:41 and my food still wasn’t ready. I only ordered wings and a salad. The manager was sitting down eating when I arrived. The service was not the best. I just relocated to the area and this was not a good first impression.

Atmosphere: 1

Service: 2

Been a customer here for 5 years and always great pizza and the staff has always been kind. We have some special dietary needs and this place always comes through with a smile. 10 stars

Atmosphere: 5

Food: 5

Service: 5

Keith has been excellent and the service wonderful and the food is delicious. Best Pizza in town for sure.

Atmosphere: 5

Food: 5

Service: 5

Friendly staff, and thankfully they always get my order right!

A good cheese pizza
And coupons

Atmosphere: 5

Food: 4

Service: 5

Best Pizza

Atmosphere: 5

Food: 5

Service: 5

Keith is a great guy, awesome experience. took my daughter there we had a great time eating pizza.

Atmosphere: 5

Food: 5

Service: 5

Great pizza and friendly service! The crust was perfectly crispy, and the combination of traditional & old world pepperoni toppings were fresh! Marcos in Georgetown is a solid choice for a quick and tasty meal.

Atmosphere: 4

Food: 4

Service: 4

Literally my favorite pizza but it’s hit or miss on if our order is correct. We always order parm crust and sometimes we get it and sometimes we don’t. We always order the garlic dipping sauce side and sometimes we get it and sometimes we don’t….honestly more times than not it is missing. Consistency and reading orders correctly is something to work on with the team.

Atmosphere: 1

Food: 3

Service: 1

Went in at 2pm 9/1/25, ordered meatball sub, dark haired lady in grey shirt didn’t offer apology, another sandwich, nada. Had to ask for one, the meatballs were stone cold

Atmosphere: 3

Food: 1

Service: 1