If you want the best shining example of corp greed in our little town....look no further thanks Kroger...the concept of customer service is nonexistent here...a decade ago when they had the smaller store, they still had some humanity...now you hafta put them in with WallyWorld or HEB...which i havent been to either one of those in years either for the very reasons I will.mot return to Kroger ....i fefy you to get help out...Granbury is a senior dense town...so you can go put your crap in your basket, take it back out for them to ring it up so fast that you can't tell if you are getting the right price...there is always a mistake then you are told to go stand in the one person manned customer service line...if you are buying clearance or sale, go on and take a pic because the registers won't know it...so if you stand in lime, you better bag your own stuff or your deli hot chicken will be on top of your bread...so better to go thru self ck and spend 300 then ask for help w all that cat litter and dog food...haha...just do it yourself TRUST ME...if you need help finding something GOOD LUCK...I asked why the deli :pulled: chkn was 11.99 a pound....just cut up haphazardly from left over deli chkn..She called mgr out and i thought he was going to strike me...he was hot...and said I DON'T KNOW...I SAID ITS MORE EXPENSIVE THAN THE RIBEYE ...Said ask DELI AND WALKED OFF...and that very week they killed most of the deli which was always busy w one overworked person...now that one person is cut back...one person in bakery...one in meats...4 registers open, no sack help, no carryout...so by the time i get thru doing everything myself and spending 300...my handicap sticker is usually useless because I hafta park in the south 40 so I refuse to schlepp the basket all the way back up to the front...nobody has helped me do one thing since I walked in the store...so i push cart over to middle area, along with the 50 or so already out there...soooooo now I go to Brookshires where you can find someone to help...you dont hafta ask for items to be carried out and they act like they are glad to see you....yayyyyyy....btw im 75 and disabled...but they need that bottom line for the mgr to get his bonus...same treatment at HEB and walmart...and no one even sends out sale flyers anymore....EXCEPT BROOKSHIRES...so theyve had ally business for awhile now...AND THEY GIVE SR DISCOUNTS WHICH THD OTHER 3 GREEDY CORPS QUIT ALSO...:(
Suzi M.
Between Kroger sales, e coupons in the app and paper coupons... I save more at Kroger than anywhere else. Their meat and produce departments are much better than several other local stores. The employees are always courteous and helpful.
Ryanne Counts
I cannot rave enough about these ladies! I have ordered several birthday cakes from here, and they impress me EVERY time! Thank you ladies for the time and heart you put into your work, it shows! ❤️
Ryanne Miller
I cannot rave enough about these ladies! I have ordered several birthday cakes from here, and they impress me EVERY time! Thank you ladies for the time and heart you put into your work, it shows! ❤️
Juana B.
I love the quality of their products and the prices are reasonable. I get lots of savings with my Kroger membership card and digital coupons. The fuel points has saved us money on gasoline. The store is always clean and the employees are helpful.
Jody Stapleton
Very friendly staff including pharmacy
Kathryn L.
I was called at 4:20 pm being told that my order that I scheduled for 5-6pm pick up wouldn't be ready till 7pm. Note the girl was rude. That's pretty last minute to be told. Regardless of this information I still was going to come at my scheduled time and just wait because I wasn't going to waste gas to go all the way home to Lipan to then turn around. I pull up at 5:30 pm and get a call saying my order is ready. Interesting? I thought my order was going to be pushed? I ask and said something to the guy at pick up about the issue but was told " we do that sometimes". Umm seems like people are just wanting to be lazy or not do their job. Thankful I didn't change my plans. Very not happy with the customer service and will be using H-E-B pick up going forward. They are more reliable and have better customer service.
Alexandra H.
As soon as I walked in all smelt was what I can only describe as moldy wet dog, persuaded me from making any purchases.
Kathy Vaughan
Beautifully decorated sun flower birthday cake at the last minute! I called HEB and they don't do last minute decorated cakes. Lucky for me, Kroger stepped up and made it happen. It looked and tasted amazing and was so reasonably priced. I recommend very highly!!
Donnie B.
I don't understand why they put stuff on sale and when you go to buy it they don't have any. This has been going on since the sale started on Wednesday.
Unfortunately, I wouldn’t recommend this store. I just moved my 501c3 non profit organization here. We train service dogs for combat veterans. I have had several “service dogs” and now a BIRD attack my personal service dog. Birds are NOT allowed under ADA law public access. Birds can spread several diseases to people and service dogs! I approached the lady and she said “oh I know it’s illegal”. I can’t believe NO ONE in the store asked her to leave! Kroger, seriously you need to enforce ADA laws! Birds & snakes do NOT belong in a grocery store! ADA law defines a service animal as a DOG only! Why are you allowing birds, snakes and other animals in your store?
Tiffany Lordi
My local grocery store for a year. have to return something monthly. the produce is the saddest produce I have ever bought. we will be changing our shopping from here and cross the street.. whoever the produce manager is.. should be fired. today was the last time I gave it a second, third chance....
David P.
I have always liked shopping with Kroger. Now that the COVID virus is surging, health experts are recommending masks in public places. Kroger has big signs saying "masks required" but lots staff and customers are not wearing masks. Kroger is a private company that has every right to enforce this rule. So why isn't it enforcing masks to keep all customers and workers safe?!?!
Katy R.
This store is always clean, well organized and well stocked. There are several fun clearance sections thought the store that I like checking out to try out new products. The checkouts are always open and lines are short so even if there are some items that are higher priced than other stores, it's worth it to me here because it's a better shopping experience.
Meghan Hill
There is a lot of expired food on the shelves. Check the expiration dates on every item!
If you want the best shining example of corp greed in our little town....look no further thanks Kroger...the concept of customer service is nonexistent here...a decade ago when they had the smaller store, they still had some humanity...now you hafta put them in with WallyWorld or HEB...which i havent been to either one of those in years either for the very reasons I will.mot return to Kroger ....i fefy you to get help out...Granbury is a senior dense town...so you can go put your crap in your basket, take it back out for them to ring it up so fast that you can't tell if you are getting the right price...there is always a mistake then you are told to go stand in the one person manned customer service line...if you are buying clearance or sale, go on and take a pic because the registers won't know it...so if you stand in lime, you better bag your own stuff or your deli hot chicken will be on top of your bread...so better to go thru self ck and spend 300 then ask for help w all that cat litter and dog food...haha...just do it yourself TRUST ME...if you need help finding something GOOD LUCK...I asked why the deli :pulled: chkn was 11.99 a pound....just cut up haphazardly from left over deli chkn..She called mgr out and i thought he was going to strike me...he was hot...and said I DON'T KNOW...I SAID ITS MORE EXPENSIVE THAN THE RIBEYE ...Said ask DELI AND WALKED OFF...and that very week they killed most of the deli which was always busy w one overworked person...now that one person is cut back...one person in bakery...one in meats...4 registers open, no sack help, no carryout...so by the time i get thru doing everything myself and spending 300...my handicap sticker is usually useless because I hafta park in the south 40 so I refuse to schlepp the basket all the way back up to the front...nobody has helped me do one thing since I walked in the store...so i push cart over to middle area, along with the 50 or so already out there...soooooo now I go to Brookshires where you can find someone to help...you dont hafta ask for items to be carried out and they act like they are glad to see you....yayyyyyy....btw im 75 and disabled...but they need that bottom line for the mgr to get his bonus...same treatment at HEB and walmart...and no one even sends out sale flyers anymore....EXCEPT BROOKSHIRES...so theyve had ally business for awhile now...AND THEY GIVE SR DISCOUNTS WHICH THD OTHER 3 GREEDY CORPS QUIT ALSO...:(
Between Kroger sales, e coupons in the app and paper coupons... I save more at Kroger than anywhere else. Their meat and produce departments are much better than several other local stores. The employees are always courteous and helpful.
I cannot rave enough about these ladies! I have ordered several birthday cakes from here, and they impress me EVERY time! Thank you ladies for the time and heart you put into your work, it shows! ❤️
I cannot rave enough about these ladies! I have ordered several birthday cakes from here, and they impress me EVERY time! Thank you ladies for the time and heart you put into your work, it shows! ❤️
I love the quality of their products and the prices are reasonable. I get lots of savings with my Kroger membership card and digital coupons. The fuel points has saved us money on gasoline. The store is always clean and the employees are helpful.
Very friendly staff including pharmacy
I was called at 4:20 pm being told that my order that I scheduled for 5-6pm pick up wouldn't be ready till 7pm. Note the girl was rude. That's pretty last minute to be told. Regardless of this information I still was going to come at my scheduled time and just wait because I wasn't going to waste gas to go all the way home to Lipan to then turn around. I pull up at 5:30 pm and get a call saying my order is ready. Interesting? I thought my order was going to be pushed? I ask and said something to the guy at pick up about the issue but was told " we do that sometimes". Umm seems like people are just wanting to be lazy or not do their job. Thankful I didn't change my plans. Very not happy with the customer service and will be using H-E-B pick up going forward. They are more reliable and have better customer service.
As soon as I walked in all smelt was what I can only describe as moldy wet dog, persuaded me from making any purchases.
Beautifully decorated sun flower birthday cake at the last minute! I called HEB and they don't do last minute decorated cakes. Lucky for me, Kroger stepped up and made it happen. It looked and tasted amazing and was so reasonably priced. I recommend very highly!!
I don't understand why they put stuff on sale and when you go to buy it they don't have any. This has been going on since the sale started on Wednesday.
Restaurantji Recommends
Unfortunately, I wouldn’t recommend this store. I just moved my 501c3 non profit organization here. We train service dogs for combat veterans. I have had several “service dogs” and now a BIRD attack my personal service dog. Birds are NOT allowed under ADA law public access. Birds can spread several diseases to people and service dogs! I approached the lady and she said “oh I know it’s illegal”. I can’t believe NO ONE in the store asked her to leave! Kroger, seriously you need to enforce ADA laws! Birds & snakes do NOT belong in a grocery store! ADA law defines a service animal as a DOG only! Why are you allowing birds, snakes and other animals in your store?
My local grocery store for a year. have to return something monthly. the produce is the saddest produce I have ever bought. we will be changing our shopping from here and cross the street.. whoever the produce manager is.. should be fired. today was the last time I gave it a second, third chance....
I have always liked shopping with Kroger. Now that the COVID virus is surging, health experts are recommending masks in public places. Kroger has big signs saying "masks required" but lots staff and customers are not wearing masks. Kroger is a private company that has every right to enforce this rule. So why isn't it enforcing masks to keep all customers and workers safe?!?!
This store is always clean, well organized and well stocked. There are several fun clearance sections thought the store that I like checking out to try out new products. The checkouts are always open and lines are short so even if there are some items that are higher priced than other stores, it's worth it to me here because it's a better shopping experience.
There is a lot of expired food on the shelves. Check the expiration dates on every item!