Always consistent no matter which Taco Casa I eat at. My fav is the Super Burrito and Super Taco with Tea! Need a snack, Casa Delites are a must! I normally dine at the Taco Casa in Benbrook.
Atmosphere: 5
Food: 5
Service: 5
Connie Lacey
Favorite!!
Food: 5
Service: 4
Recommended dishes: Burrito, Taco Sauce
Mayra Diaz
PSA: No baby changing table/area
Jake Dickerson
The Best tacos, burritos and nachos I love this place
Food: 5
Service: 3
Patrick Bailey
Ryan is awesome!!! He is always nice and makes sure we have enough sauce because he knows we love it. Patrick
Atmosphere: 5
Food: 5
Service: 5
Dennis Welch
Alright tacos way over priced might as well go to a Mexican restaurant and get your money's worth.
Atmosphere: 3
Food: 3
Service: 3
t phillips
Great meal
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
braedyn jones
Arrived at taco casa, both lane lights were on, pulled into the second lane and when we finally arrived to the order box, we were informed that they had turned off the second lane light and that we needed to pull around and go to first lane, I understand turning the second light off if busy to prevent more people pulling in, but the people in the second lane before the light gets shutoff should still be served without having to pull all the way around and wait all over again
Atmosphere: 2
Food: 1
Service: 1
Donna Martin
It would be nice is the menu button actually showed the menu.
We ordered meat burritos, received bean. Counter guy didn't seem like he cared, so through it in trash and left.
Atmosphere: 4
Food: 1
Service: 2
Theresa Gonzales
My mother and I stopped to eat dinner here last night! Food was great, service was good! Nathaniel was such a joyful young man! We enjoyed chatting with him while he was stocking the napkins in the dining area! We left there feeling wonderful!
Atmosphere: 5
Food: 5
Service: 5
cheryl miller
I mean....WHO DOESNT LOVE TACO CASA..lol
Atmosphere: 5
Food: 5
Service: 5
sly defy
I am writing to formally express my deep and repeated frustration with the Taco Casa location in Granbury, Texas. As someone who genuinely enjoys your food, it pains me to say that the customer experience at this store has consistently been nothing short of abysmal. I’m not exaggerating when I say that every time I visit this location, it feels like the entire staff is operating on a shared brain cell—and barely making use of it.
Let me break it down.
Every single time I go to this location, the staff is painfully slow. I’m not talking about the usual fast-food rush or an occasional understaffed shift—I’m talking about standing at the counter, directly in front of the employee, and having to wait five or more minutes just to be acknowledged or rung up, even when there is no line. It genuinely feels like the employees are unaware of their surroundings or responsibilities. There’s a consistent vibe of confusion, disorganization, and sluggishness that has made this location practically unbearable to visit.
But the slowness isn’t even the worst part—it’s the complete and total disregard for accuracy. I can clearly, politely, and directly say that I want unsweet tea, and without fail, I’m handed sweet tea. It’s happened so many times that it no longer feels like a mistake—it feels like they’re actively not listening. It’s like talking to a wall that nods and smiles and then goes right on doing whatever it wants. And this isn’t just about tea—my orders, in general, are almost never correct. Whether it’s missing items, incorrect combinations, or poorly assembled food, the quality control is nonexistent.
What makes this situation even more ridiculous is that the ONLY competent person in the entire store appears to be the manager. Every time I’ve seen them step in, things suddenly start moving efficiently. Orders come out correctly. Customers are greeted and served properly. But the second that manager disappears, the rest of the crew seems to fall apart like they’ve forgotten how to do the most basic parts of their job. It’s honestly baffling that a store can continue to operate at this level of dysfunction day after day.
I don’t know if the issue is a lack of training, poor hiring choices, or just plain apathy, but it’s very clear that something is broken at this location. And until that’s addressed, customers like me will continue to walk away irritated, disappointed, and wondering why we even gave Taco Casa another chance.
I strongly urge you to take this complaint seriously. Re-train your staff. Hire people who give a damn. Reward the manager who is clearly doing the job of ten people. Because right now, this store is an embarrassment to your brand, and I’m not the only person in town who feels this way.
Love the cheese!!!
Atmosphere: 5
Food: 5
Service: 5
Always consistent no matter which Taco Casa I eat at. My fav is the Super Burrito and Super Taco with Tea! Need a snack, Casa Delites are a must! I normally dine at the Taco Casa in Benbrook.
Atmosphere: 5
Food: 5
Service: 5
Favorite!!
Food: 5
Service: 4
Recommended dishes: Burrito, Taco Sauce
PSA: No baby changing table/area
The Best tacos, burritos and nachos I love this place
Food: 5
Service: 3
Ryan is awesome!!! He is always nice and makes sure we have enough sauce because he knows we love it. Patrick
Atmosphere: 5
Food: 5
Service: 5
Alright tacos way over priced might as well go to a Mexican restaurant and get your money's worth.
Atmosphere: 3
Food: 3
Service: 3
Great meal
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
Arrived at taco casa, both lane lights were on, pulled into the second lane and when we finally arrived to the order box, we were informed that they had turned off the second lane light and that we needed to pull around and go to first lane, I understand turning the second light off if busy to prevent more people pulling in, but the people in the second lane before the light gets shutoff should still be served without having to pull all the way around and wait all over again
Atmosphere: 2
Food: 1
Service: 1
It would be nice is the menu button actually showed the menu.
Food: 1
Restaurantji Recommends
We ordered meat burritos, received bean. Counter guy didn't seem like he cared, so through it in trash and left.
Atmosphere: 4
Food: 1
Service: 2
My mother and I stopped to eat dinner here last night! Food was great, service was good! Nathaniel was such a joyful young man! We enjoyed chatting with him while he was stocking the napkins in the dining area! We left there feeling wonderful!
Atmosphere: 5
Food: 5
Service: 5
I mean....WHO DOESNT LOVE TACO CASA..lol
Atmosphere: 5
Food: 5
Service: 5
I am writing to formally express my deep and repeated frustration with the Taco Casa location in Granbury, Texas. As someone who genuinely enjoys your food, it pains me to say that the customer experience at this store has consistently been nothing short of abysmal. I’m not exaggerating when I say that every time I visit this location, it feels like the entire staff is operating on a shared brain cell—and barely making use of it.
Let me break it down.
Every single time I go to this location, the staff is painfully slow. I’m not talking about the usual fast-food rush or an occasional understaffed shift—I’m talking about standing at the counter, directly in front of the employee, and having to wait five or more minutes just to be acknowledged or rung up, even when there is no line. It genuinely feels like the employees are unaware of their surroundings or responsibilities. There’s a consistent vibe of confusion, disorganization, and sluggishness that has made this location practically unbearable to visit.
But the slowness isn’t even the worst part—it’s the complete and total disregard for accuracy. I can clearly, politely, and directly say that I want unsweet tea, and without fail, I’m handed sweet tea. It’s happened so many times that it no longer feels like a mistake—it feels like they’re actively not listening. It’s like talking to a wall that nods and smiles and then goes right on doing whatever it wants. And this isn’t just about tea—my orders, in general, are almost never correct. Whether it’s missing items, incorrect combinations, or poorly assembled food, the quality control is nonexistent.
What makes this situation even more ridiculous is that the ONLY competent person in the entire store appears to be the manager. Every time I’ve seen them step in, things suddenly start moving efficiently. Orders come out correctly. Customers are greeted and served properly. But the second that manager disappears, the rest of the crew seems to fall apart like they’ve forgotten how to do the most basic parts of their job. It’s honestly baffling that a store can continue to operate at this level of dysfunction day after day.
I don’t know if the issue is a lack of training, poor hiring choices, or just plain apathy, but it’s very clear that something is broken at this location. And until that’s addressed, customers like me will continue to walk away irritated, disappointed, and wondering why we even gave Taco Casa another chance.
I strongly urge you to take this complaint seriously. Re-train your staff. Hire people who give a damn. Reward the manager who is clearly doing the job of ten people. Because right now, this store is an embarrassment to your brand, and I’m not the only person in town who feels this way.
Atmosphere: 1
Food: 4
Service: 1
Prices right and good fresh food
Atmosphere: 5
Food: 5
Service: 5
Loading...