I just purchased a double meat cheeseburger. It appeared that the meat was not cooked to order. The french fries were definitely cold. The service was good at the drive-through window. I was left without any napkins. It had been over a year since I’ve eaten here And now I remember why. Too many fast food restaurants have a tendency to overcook before lunch which means you get warm food.
Zachary Feyrer
I don’t usually leave reviews but this store has an incredible talent for giving they complete wrong order every single time. Would not recommend to any one and won’t go back. You suck Granbury Wendy’s
Service: 1
Steve Roop
The food was OK, but the girl who waited on me was rude and curt. Won't be going back. Went there September 5th 2024 at 4pm. I think that she was the only female there. They lost my business because of her. I'm old, I don't need that sort of thing. I was very kind to her, but she was put out. I guess just because she was there. Ugh. I just read several reviews, this female seems to be a common thread. Management might want to look into this.
So, I went to Wendy's again. I got a baconater combo. They were out of Dr Pepper, no biggie, but the baconater literally had one slice of bacon cut in half on it, tons of mayo and katsup, I'm guessing to cover up the fact that it had such a small amount of bacon... I'm done. Never will be going back.
Atmosphere: 2
Food: 1
Service: 1
Chasity M.
When u call,they NEVER answer their phones! Then when I go in,they aren't even busy
Food: 3
Service: 1
Shaggy S
I did a mobile order and when I arrived to the store they said they have no sodas. I asked for a refund on the soda and they refused to do so. So I then asked to just refund the whole order. They refused that as well. So I tried to cancel order online and it said I could not cause they already finalized the order. This should not be that hard to just cancel an order they can not fulfill. I am trying to get ahold of customer care to get the refund and can't get ahold of anyone.
Atmosphere: 1
Food: 1
Service: 1
Perry Wise
Small small small value menu size of 'double meat'. Burger. Lol. Should be a Ritz crackers, about the same size.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Chili
Felicity McNelley
The girl taking orders through the drive through was dang near screaming at me . She needs to recognize how loud she is. Food was fine.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Cheese Fries
Jesse Vidal
Over all ok, but only one family was there.and we had to walk around to find a clean table. They were not busy at all. If you want my business clean the tables and the sink in the restroom.
Atmosphere: 3
Food: 3
Service: 5
melinda carey
Ordered a tea and it tasted like whiskey not good
Atmosphere: 1
Food: 2
Service: 4
William Hagan
Difficult to hear on the speaker, no clear instructions after paying, while they were making more fries my overly expensive burger was getting cold. I remember the days when Wendy's were at the top of the fast food hierarchy but now they don't even seem to try.
I’ve always loved this location as a long time resident of the town. Never had any problems or complaints, and if I did or anything was forgotten the manager made up for it kindly and graciously. But, what I experienced in the drive thru today (8/19) around noon was completely unprofessional and off putting. The girl at the drive thru left and then I could hear her yelling at someone. Something about how she had a problem with a new hire? You could hear her yelling at whoever this new hire was and the manager didn’t even intervene. It was extremely shocking and highly unprofessional for this to happen and for the manager to allow such behavior. I hope the new hire promptly quit.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Wendy’S All Natural Strawberry and Tropical Berry Lemonades
Lisa White
Forgot baked potato had to go back around and get it. Get all the way home and well we should have checked the sandwiches too. Ordered regular chicken sandwiches and got spicy. I can’t eat the spicy. Totally waste of time and money.
Food: 1
Service: 3
Leif Cash
All around 4 stars which is me pretty much saying, I can go here almost any time and it won't disappoint, but it's not quite a blows my mind location.
Service is okay. They've slipped up on orders a few times. But they seem enthusiastic and happy to help from my experience. And when dining in, they seem even more accommodating.
Atmosphere is not special, but it's never felt unsafe and it's never felt negative. So 4 on that
Food is awesome. I always get a Dave's triple. This is one of the largest burgers with 3 square patties. It's awesome. McDonald's when you order anything with even two patties, they do you dirty with paper thin patties completely unlike the pictures. Wendy's does a good job of providing what they portray to offer.
Bathroom inside. Good parking. Handicap parking. All the essentials from a mixed fast food drive through and dine in joint.
Pricing is a bit on the getting to expensive end for fast food, but it's not over 30 for two people
Parking: Parking lot available for dine in. Never really crowded.
Kid-friendliness: Kids menu.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Baconator
Cami Dries
I don’t usually like to leave reviews, but I was pretty blown away with how outright rude that chick taking orders and handing off the food was. I’ve never heard somebody so miserable and all their life. I really hope she can find peace and a better job since she’s so unhappy where she’s at. Tell her to have a good day and she just says yup and shut the window??
Food: 3
Service: 2
Lee Clay
Worst place ever ALWAYS COLD!! ORDERED OVER 20 NUGGETS NO sauce , no napkins no straws no nothing
I just purchased a double meat cheeseburger. It appeared that the meat was not cooked to order. The french fries were definitely cold. The service was good at the drive-through window. I was left without any napkins. It had been over a year since I’ve eaten here And now I remember why. Too many fast food restaurants have a tendency to overcook before lunch which means you get warm food.
I don’t usually leave reviews but this store has an incredible talent for giving they complete wrong order every single time. Would not recommend to any one and won’t go back. You suck Granbury Wendy’s
Service: 1
The food was OK, but the girl who waited on me was rude and curt. Won't be going back. Went there September 5th 2024 at 4pm. I think that she was the only female there. They lost my business because of her. I'm old, I don't need that sort of thing. I was very kind to her, but she was put out. I guess just because she was there. Ugh. I just read several reviews, this female seems to be a common thread. Management might want to look into this.
So, I went to Wendy's again. I got a baconater combo. They were out of Dr Pepper, no biggie, but the baconater literally had one slice of bacon cut in half on it, tons of mayo and katsup, I'm guessing to cover up the fact that it had such a small amount of bacon... I'm done. Never will be going back.
Atmosphere: 2
Food: 1
Service: 1
When u call,they NEVER answer their phones! Then when I go in,they aren't even busy
Food: 3
Service: 1
I did a mobile order and when I arrived to the store they said they have no sodas. I asked for a refund on the soda and they refused to do so. So I then asked to just refund the whole order. They refused that as well. So I tried to cancel order online and it said I could not cause they already finalized the order. This should not be that hard to just cancel an order they can not fulfill. I am trying to get ahold of customer care to get the refund and can't get ahold of anyone.
Atmosphere: 1
Food: 1
Service: 1
Small small small value menu size of 'double meat'. Burger. Lol. Should be a Ritz crackers, about the same size.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Chili
The girl taking orders through the drive through was dang near screaming at me . She needs to recognize how loud she is. Food was fine.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Cheese Fries
Over all ok, but only one family was there.and we had to walk around to find a clean table. They were not busy at all. If you want my business clean the tables and the sink in the restroom.
Atmosphere: 3
Food: 3
Service: 5
Ordered a tea and it tasted like whiskey not good
Atmosphere: 1
Food: 2
Service: 4
Difficult to hear on the speaker, no clear instructions after paying, while they were making more fries my overly expensive burger was getting cold. I remember the days when Wendy's were at the top of the fast food hierarchy but now they don't even seem to try.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
I’ve always loved this location as a long time resident of the town. Never had any problems or complaints, and if I did or anything was forgotten the manager made up for it kindly and graciously. But, what I experienced in the drive thru today (8/19) around noon was completely unprofessional and off putting. The girl at the drive thru left and then I could hear her yelling at someone. Something about how she had a problem with a new hire? You could hear her yelling at whoever this new hire was and the manager didn’t even intervene. It was extremely shocking and highly unprofessional for this to happen and for the manager to allow such behavior. I hope the new hire promptly quit.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Wendy’S All Natural Strawberry and Tropical Berry Lemonades
Forgot baked potato had to go back around and get it. Get all the way home and well we should have checked the sandwiches too. Ordered regular chicken sandwiches and got spicy. I can’t eat the spicy. Totally waste of time and money.
Food: 1
Service: 3
All around 4 stars which is me pretty much saying, I can go here almost any time and it won't disappoint, but it's not quite a blows my mind location.
Service is okay. They've slipped up on orders a few times. But they seem enthusiastic and happy to help from my experience. And when dining in, they seem even more accommodating.
Atmosphere is not special, but it's never felt unsafe and it's never felt negative. So 4 on that
Food is awesome. I always get a Dave's triple. This is one of the largest burgers with 3 square patties. It's awesome. McDonald's when you order anything with even two patties, they do you dirty with paper thin patties completely unlike the pictures. Wendy's does a good job of providing what they portray to offer.
Bathroom inside. Good parking. Handicap parking. All the essentials from a mixed fast food drive through and dine in joint.
Pricing is a bit on the getting to expensive end for fast food, but it's not over 30 for two people
Parking: Parking lot available for dine in. Never really crowded.
Kid-friendliness: Kids menu.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Baconator
I don’t usually like to leave reviews, but I was pretty blown away with how outright rude that chick taking orders and handing off the food was. I’ve never heard somebody so miserable and all their life. I really hope she can find peace and a better job since she’s so unhappy where she’s at. Tell her to have a good day and she just says yup and shut the window??
Food: 3
Service: 2
Worst place ever ALWAYS COLD!! ORDERED OVER 20 NUGGETS NO sauce , no napkins no straws no nothing
Atmosphere: 1
Food: 1
Service: 1
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