Last night my husband and I had the worst service we've ever had at this location. Normally service is much better but the majority of the team working last night were not on it. I have recieved better service on much busier days in this location. The host sat us pretty quickly but then we spent over 15min sitting at our table before having to go back to the front of the restaurant to ask if a server was going to come to our table. In that 15min, 2 servers had spoke to/helped tables around us but nobody acknowledged us sitting there without drinks and clearly looking for someone to even just say that a server would be with us shortly. Turned out one of the servers that cleaned the table right behind us and attended to the two tables on the other side of us was the server assigned to us. He took our full order and then aside from bringing us our food, didn't really check in the rest of the meal and had to be flagged down for a drink refill. When the food came out my husband's burger was fine but the wedges, tots and wings were clearly fried in very dirty oil and my wings were burnt. At no point after having to ask for someone to check in on us did a manager ever come to table touch or a sincere apology given to us for straight up ignoring us. It really felt like the staff working just did not care in any way.
Atmosphere: 2
Food: 2
Service: 1
Jose Ramirez
Kid-friendliness: Yes
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Buffalo Wings with French Fries, Chicken Wings, French Fries
Stephen Betts
Wil never eat here again food was overcooked and barely sauced!!
Food: 1
Cecilia Guerrero
The hostess named Princess and the manager was so nice during the Superbowl 🥰🥰 good vibes !!
Atmosphere: 5
Food: 5
Service: 5
Malik Butah
Anthony was amazing but the black girl with blonde hair and fake ass contacts thinking shes a disney princess is mad disrespectful 0 customer service she doesnt even look in ur face or at least say enjoy
Atmosphere: 1
Food: 1
Service: 1
David Turner
Food was served cold and late and made my family sick
Atmosphere: 2
Food: 1
Service: 1
Robert McCumsey
As I walk into the restaurant. I am greeted by no one. I sit at the bar. About 10-12 minutes goes by. No bartender in sight. The bar area is filthy. There were empty glasses everywhere. There were three other people at the bar, so it wasn’t busy. Finally, the bartender comes from outside. It appears he was having a friendly chitchat with his manager. Which apparently was not anything serious because they were all laughing and you can hear them from inside. The bartender, Jeremy lacks people skills. As a bartender you’re supposed to possess a friendly and outgoing personality. Anybody can make a drink. But even when you’re multitasking, you interact with your customers. Walking up to me with a thumbs up is not interaction. Can you not speak? I’m no secret shopper or anything like that, but I’ve never set foot in this establishment, and it was the worst experience ever. Thankfully, the food was actually decent. Oh, he specifically asked me if I wanted celery and carrots, even wrote it down. But I didn’t get them. Buffalo wild wings, you can do better! I hope this poses as room for improvement. I still tipped 20% of my check. Because above all people do have to make a living these days.
Atmosphere: 1
Food: 4
Service: 2
Natsumi Shimizu
I went there last night around 7 pm and it started off with us waiting quite a while for someone to take our drink order. Then when I placed my order the waiter said they closed at 8 pm. Which I was fine with because my plan was taking most of it home with me. Besides taking our drink and food order we never saw the waiter until our food arrived. Other than getting my order completely wrong, my food arrived cold. Any time I would ask for something the waiter would just say ok and walk away without waiting to see if I was going to say something else. I felt rushed out of the restaurant, the service the waiter provided was abysmal, and was M.I.A. the entire time. I have never felt so rushed out of a restaurant before. They even overcharged me for a for my order they had to fix. Just the entire experience was uncomfortable and disrespectful
Atmosphere: 1
Food: 1
Service: 1
Franco Amieva
Terrible service. We waited 30 mins to be seated and another 20 mins for someone to take our drinks. All while 4 tables were open and servers were standing around. While we waited we had to ask someone to clean our table as we were seated at a used dirty table. No one ever came to take our drink order so we decided to leave before anymore time was spent.
We’ve never had this experience at any other Buffalo Wings locations.
Adriana Carranza
If I could give it zero stars I would. Sorry ass service. I usually don’t mind waiting if it’s busy, but not the issue. The server kept walking past us and as soon as a big party was sat they were approached. I didn’t even get to order a DRINK.
Last night my husband and I had the worst service we've ever had at this location. Normally service is much better but the majority of the team working last night were not on it. I have recieved better service on much busier days in this location. The host sat us pretty quickly but then we spent over 15min sitting at our table before having to go back to the front of the restaurant to ask if a server was going to come to our table. In that 15min, 2 servers had spoke to/helped tables around us but nobody acknowledged us sitting there without drinks and clearly looking for someone to even just say that a server would be with us shortly. Turned out one of the servers that cleaned the table right behind us and attended to the two tables on the other side of us was the server assigned to us. He took our full order and then aside from bringing us our food, didn't really check in the rest of the meal and had to be flagged down for a drink refill. When the food came out my husband's burger was fine but the wedges, tots and wings were clearly fried in very dirty oil and my wings were burnt. At no point after having to ask for someone to check in on us did a manager ever come to table touch or a sincere apology given to us for straight up ignoring us. It really felt like the staff working just did not care in any way.
Atmosphere: 2
Food: 2
Service: 1
Kid-friendliness: Yes
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Buffalo Wings with French Fries, Chicken Wings, French Fries
Wil never eat here again food was overcooked and barely sauced!!
Food: 1
The hostess named Princess and the manager was so nice during the Superbowl 🥰🥰 good vibes !!
Atmosphere: 5
Food: 5
Service: 5
Anthony was amazing but the black girl with blonde hair and fake ass contacts thinking shes a disney princess is mad disrespectful 0 customer service she doesnt even look in ur face or at least say enjoy
Atmosphere: 1
Food: 1
Service: 1
Food was served cold and late and made my family sick
Atmosphere: 2
Food: 1
Service: 1
As I walk into the restaurant. I am greeted by no one. I sit at the bar. About 10-12 minutes goes by. No bartender in sight. The bar area is filthy. There were empty glasses everywhere. There were three other people at the bar, so it wasn’t busy. Finally, the bartender comes from outside. It appears he was having a friendly chitchat with his manager. Which apparently was not anything serious because they were all laughing and you can hear them from inside. The bartender, Jeremy lacks people skills. As a bartender you’re supposed to possess a friendly and outgoing personality. Anybody can make a drink. But even when you’re multitasking, you interact with your customers. Walking up to me with a thumbs up is not interaction. Can you not speak? I’m no secret shopper or anything like that, but I’ve never set foot in this establishment, and it was the worst experience ever. Thankfully, the food was actually decent. Oh, he specifically asked me if I wanted celery and carrots, even wrote it down. But I didn’t get them.
Buffalo wild wings, you can do better!
I hope this poses as room for improvement. I still tipped 20% of my check. Because above all people do have to make a living these days.
Atmosphere: 1
Food: 4
Service: 2
I went there last night around 7 pm and it started off with us waiting quite a while for someone to take our drink order. Then when I placed my order the waiter said they closed at 8 pm. Which I was fine with because my plan was taking most of it home with me. Besides taking our drink and food order we never saw the waiter until our food arrived. Other than getting my order completely wrong, my food arrived cold. Any time I would ask for something the waiter would just say ok and walk away without waiting to see if I was going to say something else. I felt rushed out of the restaurant, the service the waiter provided was abysmal, and was M.I.A. the entire time. I have never felt so rushed out of a restaurant before. They even overcharged me for a for my order they had to fix. Just the entire experience was uncomfortable and disrespectful
Atmosphere: 1
Food: 1
Service: 1
Terrible service. We waited 30 mins to be seated and another 20 mins for someone to take our drinks.
All while 4 tables were open and servers were standing around.
While we waited we had to ask someone to clean our table as we were seated at a used dirty table.
No one ever came to take our drink order so we decided to leave before anymore time was spent.
We’ve never had this experience at any other Buffalo Wings locations.
If I could give it zero stars I would. Sorry ass service. I usually don’t mind waiting if it’s busy, but not the issue. The server kept walking past us and as soon as a big party was sat they were approached. I didn’t even get to order a DRINK.
Service: 1
Restaurantji Recommends
Anthony was great! Very kind and fast with orders and drinks. Checked on us regularly.
Atmosphere: 5
Food: 5
Service: 5
Good food and good for groups. Service can be slow sometimes depending on how crowded the place is
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Wings, Mango Habanero N Jamaican Jerk Wings
AARON is a great server
Atmosphere: 5
Food: 5
Service: 5
Placed an online order. Waited over an hour for my order. Terrible and slow customer service at this location.
Atmosphere: 1
Food: 2
Service: 1
Nice food.
Parking: Grand Prairie Texas.
Kid-friendliness: Kid arena.
Recommended dishes: Chicken Wings
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