They won’t answer the drive thru forcing customers to leave. Literally just the saw the drive thru girl sitting outside in a truck with clusters waiting.
Atmosphere: 1
Service: 1
Julie Downs
Thanks for the clean restrooms!!
Atmosphere: 5
Food: 5
Service: 5
Beverly Flach
The DP machine was empty which they didn’t warn us of and when we asked for a change on our ticket subtracting the drinks they were unable to do it because there was no manager present.
Atmosphere: 5
Food: 3
Service: 2
Recommended dishes: Whopper
Miya Shed
This lady is horrible . I asked for a 8 piece mozz stick fresh then she gives it to me not fresh then I go back around ask for it fresh and she get mad take it then tell me to wait so I go inside to wait for it and she got mad and told me she not serving me which makes no sense then I repeatedly got yelled at and cussed at and she was threatening to fight me over mozz sticks that takes 2 mins to make !! She’s so horrible!! And I will never come back to this location in my life !!!!!
Maxwell Satoshi
This burger king is trash.
Elman Barrera
Terrible service.
Atmosphere: 2
Food: 1
Service: 2
Millie Valentin
I rarely have given a low review, but honestly come here for a fast bite and find the person at the register having an attitude not even making eye contact. I had the gastric bypass done and got a kids meal for the soft serve instead of the toy and they put the toy in my bag. I returned it because I didn't want to take a toy from a kid. Gave it to her she rolled her eyes and literally threw it on the counter. People need to understand that providing customer service is part of the job. I dont know what is wrong with humanity. Very little spark and happiness. I will NEVER go back to this BK. So rude
Atmosphere: 1
Food: 3
Service: 1
Mary Cook
Iv been here waiting on my food for over 30 mins when asked about it they said that it was given away
Zo Cravin
You can’t use your mobile app at the location on greater Southwest and 20 to earn the points. I say in the drive-through today for 20 minutes just To get home and my burger was wrong. This place is always a struggle to deal with.
Atmosphere: 2
Food: 3
Service: 1
Geanetta Glenn
Mean when you got kids working at night they don’t give a dam. They don’t listen to the order right and don’t mind remaking a messed up order. SMH
My husband went to get food, it took them 40 minutes to bring the food out, and they throw the fries in the bag, my husband order #5 with no mustard, no pickles or no onions, and they gave him mustard. One of managers or employees was telling the new employee what to do, if the person mess up that will be on them cause they are new and it’s okay but having someone telling what to do that been there longer shouldn’t have gotten in the way. Y’all need to fix this, everyone look confused on what to do.
Atmosphere: 1
Food: 1
Service: 1
JORGE
This location is clearly understaffed, and it shows. The district manager needs to listen to his crew and take customer concerns seriously. When customers raise an issue, the response shouldn’t be, “Do you know someone looking for a job?” That’s not an acceptable response. The store manager actually provided a reasonable fix to the staffing problem — closing the lobby and focusing on the drive-thru (or vice versa) — but the district manager chose to ignore it. Poor analysis and decision-making at the district level are directly impacting both employees and customers.
Store manager and the young lady taking order I give them 5 stars. Store manager did everything to get orders out in a timely manner. Store Manager Reakon I believe was his name awesome work. District Manager Michael/Miguel poor customers service on his part.
Atmosphere: 1
Food: 4
Service: 1
Shaggy Daddy
Sign says open for dine in but all the doors are locked, but people are inside eating? I guess only the family of crew members are allowed to eat inside. Not the first time happening to me. Location is trash
Atmosphere: 1
Service: 1
gloomy day
they taking forever worst burger king in Grand prairie or in DFW.
They won’t answer the drive thru forcing customers to leave. Literally just the saw the drive thru girl sitting outside in a truck with clusters waiting.
Atmosphere: 1
Service: 1
Thanks for the clean restrooms!!
Atmosphere: 5
Food: 5
Service: 5
The DP machine was empty which they didn’t warn us of and when we asked for a change on our ticket subtracting the drinks they were unable to do it because there was no manager present.
Atmosphere: 5
Food: 3
Service: 2
Recommended dishes: Whopper
This lady is horrible . I asked for a 8 piece mozz stick fresh then she gives it to me not fresh then I go back around ask for it fresh and she get mad take it then tell me to wait so I go inside to wait for it and she got mad and told me she not serving me which makes no sense then I repeatedly got yelled at and cussed at and she was threatening to fight me over mozz sticks that takes 2 mins to make !! She’s so horrible!! And I will never come back to this location in my life !!!!!
This burger king is trash.
Terrible service.
Atmosphere: 2
Food: 1
Service: 2
I rarely have given a low review, but honestly come here for a fast bite and find the person at the register having an attitude not even making eye contact. I had the gastric bypass done and got a kids meal for the soft serve instead of the toy and they put the toy in my bag. I returned it because I didn't want to take a toy from a kid. Gave it to her she rolled her eyes and literally threw it on the counter. People need to understand that providing customer service is part of the job. I dont know what is wrong with humanity. Very little spark and happiness. I will NEVER go back to this BK. So rude
Atmosphere: 1
Food: 3
Service: 1
Iv been here waiting on my food for over 30 mins when asked about it they said that it was given away
You can’t use your mobile app at the location on greater Southwest and 20 to earn the points. I say in the drive-through today for 20 minutes just To get home and my burger was wrong. This place is always a struggle to deal with.
Atmosphere: 2
Food: 3
Service: 1
Mean when you got kids working at night they don’t give a dam. They don’t listen to the order right and don’t mind remaking a messed up order. SMH
Atmosphere: 4
Food: 2
Service: 3
Restaurantji Recommends
My husband went to get food, it took them 40 minutes to bring the food out, and they throw the fries in the bag, my husband order #5 with no mustard, no pickles or no onions, and they gave him mustard. One of managers or employees was telling the new employee what to do, if the person mess up that will be on them cause they are new and it’s okay but having someone telling what to do that been there longer shouldn’t have gotten in the way. Y’all need to fix this, everyone look confused on what to do.
Atmosphere: 1
Food: 1
Service: 1
This location is clearly understaffed, and it shows. The district manager needs to listen to his crew and take customer concerns seriously. When customers raise an issue, the response shouldn’t be, “Do you know someone looking for a job?” That’s not an acceptable response. The store manager actually provided a reasonable fix to the staffing problem — closing the lobby and focusing on the drive-thru (or vice versa) — but the district manager chose to ignore it. Poor analysis and decision-making at the district level are directly impacting both employees and customers.
Store manager and the young lady taking order I give them 5 stars. Store manager did everything to get orders out in a timely manner.
Store Manager Reakon I believe was his name awesome work.
District Manager Michael/Miguel poor customers service on his part.
Atmosphere: 1
Food: 4
Service: 1
Sign says open for dine in but all the doors are locked, but people are inside eating? I guess only the family of crew members are allowed to eat inside. Not the first time happening to me. Location is trash
Atmosphere: 1
Service: 1
they taking forever worst burger king in Grand prairie or in DFW.
Atmosphere: 1
Food: 1
Service: 1
Slowest place to get food
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