Chipotle Mexican Grill

This location desperately needs some help in teaching or training or both. The first issue with my order, I figured it was late and close to closing so maybe the staff was tired. Today, 7/21/25, got our order from online pickup, got home, and noticed it was all wrong. Mine did not have the guacamole that I paid extra money for. My son's order had such a small portion you could see the bottom of the bowl still. Completely not worth dining here.

Side note, when trying to get with customer service the pepper AI just offered a reward that would be expiring rather than refunding the money. Poor customer service support.

Atmosphere: 3

Food: 1

Service: 2

If you're craving mediocrity and you've never had a quality meal to compare this to, this is your place. You get to enjoy the soup kitchen line while decoding the cryptic menu, only describing the components of an entree. Then, describing to a disgruntled scooper person how much of the bland stuff in the warmer to put into a bowl.
Enjoy.

Atmosphere: 2

Food: 2

Service: 2

This is my go to chipotle but man do they barely fill your bowl when you order takeout. It makes sense that they give you fair portions when it’s served right in front of your face, but ordering takeout is definitely not recommended. They’ll always make sure you don’t get a lot of food so they can “save” their portions for other orders.

Atmosphere: 2

Food: 5

Service: 3

The two Mexican girls at the front taking my order were reaching over each other to make bowls I found it extremely unprofessional. I’ve managed at busier locations and never have I ever seen anything like that. Then when I asked for a side of corn the deployment employee tried to make it for me when I had already asked gloved up maría to make it for me 🙄. I honestly shouldn’t have paid but I’d been craving chipotle since yesterday. In summary, the service was so fast and hectic that it was almost disrespectful. You don’t have to go slow but you can give each customer undivided attention. There’s no need to be slopping food on bowls to get people through the line. Cause by going so fast on my order they were spilling sauces all over the next lady’s order. Just disgusting. And clean up after yourselves, it looks a mess on the line.

Atmosphere: 1

Food: 2

Service: 1

The food can be a hit or miss sometimes. The only issue I’ve had this year when I’ve stopped on my way to work is the amount of chips being bagged. I got a medium bag of chips and it’s not even half way filled. Not trying to be that guy it’s just common sense. You pay for food, people deserve to receive what they paid for. Just my 2 cents.

Atmosphere: 4

Food: 4

Service: 4

Fresh and tasty. Receipt printer not working.

Atmosphere: 4

Food: 5

Service: 4

Great food

Atmosphere: 4

Food: 5

Service: 4

Food was good but the young lady helping seemed agitated having to work & help me. Plus the music was too loud in the store. I had to yell my order for the young lady to hear. It didn’t help she was whispering back to me.

Atmosphere: 1

Food: 5

Service: 1

Why do they have employees working without air-conditioning here?

Atmosphere: 1

Food: 4

Service: 1

Not sure who owns this restaurant but I live down the down street and I visit once or twice week, and I’ve noticed the air has been out for quite some time. It was unfair and not reasonable working conditions for their staff. This location has the best staff members and the food is great. It’s unfair to have them working in those conditions and it 95 degrees outside. This staff deserves better and the air needs to be fixed ASAP.

Atmosphere: 1

Food: 5

Service: 5

Dine in area was dirty, drink area was dirty, outside eating area dirty! The food was NOT hot and the kids preparing the food were NOT customer service oriented! This place has gone DOWN. Not coming back for a longgggg time if ever‼️

Atmosphere: 2

Food: 2

Service: 2

Queso was cold and WATERY. Disgusting.
Waste of money.
Chipotle is a joke now.

Atmosphere: 1

Food: 1

Service: 4

Excellent service

Atmosphere: 4

Food: 5

Service: 5

the 2 teenage girls here are very rude , one of them speaks very low and gets mad when someone cannot hear her or even understand her, my boyfriend told the cashier we were paying with separate cards and when the other girl that had my boyfriend’s kid meal in hand, heard that she basically threw the tray on the counter out of frustration lol i gave her the dirtiest look . should’ve gotten the manager.

Servings are insanely small. They are rationing food, I paid 18 for double chicken and a queso bowl and they had the bowl smaller than an original one from elsewhere.