The guy was SO nice! I was buying a regular size for my sister and I but I was short a couple cents. I could only buy my sister one but he gave me mine on the house. He was super nice!
Atmosphere: 5
Food: 5
Service: 5
Abigail Ramon
I would first like to point out that this review is not directed towards this specific location, or any physical location. My review is for the poor customer service I received via online ordering. I placed an order to be delivered back on May 24th, 2024. I never received my order that day, and was told that my order would be delayed to be delivered the following week, as the 24th was a Friday, so next Monday. Fair enough. However, as I arrive to the delivery location Monday morning, I see the package was already delivered. I open the box to find all my icecream is lukewarm and a complete melted mess. I'm confused, and look online to see when my package was delivered. Turns out it was delivered on Friday, the 24th, but hours later and I never received a confirmation email from the delivery service or dipndots themselves. I even checked my emails throughout that day and over the weekend, but never received any updates. I emailed customer service explaining the problem, only to be told that there was nothing they could do. No refund, not even a replacement order. It was about $75-$80 worth of wasted icecream. This has severely soured my opinion on the company as a whole. I have searched where I could place a review for just online ordering, but cannot find an area, so I have resorted to this. Again, I have no issues with the physical location itself, this is for online ordering. I have had no issues with dipndots previously as this was my first time ordering online as well and I would have been ok with a refund or a replacement order. If you would like me to remove this review, please reach out to me on how we can resolve this issue, thank you.
Service: 1
Pam Dean
No one was there...it was locked up. My granddaughter wanted dippin dots we waited around for over an hour in the heat 100+ and no one ever came
The guy was SO nice! I was buying a regular size for my sister and I but I was short a couple cents. I could only buy my sister one but he gave me mine on the house. He was super nice!
Atmosphere: 5
Food: 5
Service: 5
I would first like to point out that this review is not directed towards this specific location, or any physical location. My review is for the poor customer service I received via online ordering.
I placed an order to be delivered back on May 24th, 2024. I never received my order that day, and was told that my order would be delayed to be delivered the following week, as the 24th was a Friday, so next Monday. Fair enough. However, as I arrive to the delivery location Monday morning, I see the package was already delivered.
I open the box to find all my icecream is lukewarm and a complete melted mess. I'm confused, and look online to see when my package was delivered. Turns out it was delivered on Friday, the 24th, but hours later and I never received a confirmation email from the delivery service or dipndots themselves. I even checked my emails throughout that day and over the weekend, but never received any updates.
I emailed customer service explaining the problem, only to be told that there was nothing they could do. No refund, not even a replacement order. It was about $75-$80 worth of wasted icecream.
This has severely soured my opinion on the company as a whole. I have searched where I could place a review for just online ordering, but cannot find an area, so I have resorted to this. Again, I have no issues with the physical location itself, this is for online ordering. I have had no issues with dipndots previously as this was my first time ordering online as well and I would have been ok with a refund or a replacement order.
If you would like me to remove this review, please reach out to me on how we can resolve this issue, thank you.
Service: 1
No one was there...it was locked up. My granddaughter wanted dippin dots we waited around for over an hour in the heat 100+ and no one ever came
Did not visit the place.
Good location!
Did not visit the place.
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