Papa Johns Pizza

Order for delivery at my friends house, and it was taking longer than expected. So I called to check in our pizza and they said it was complete, I told him no it wasn’t because no one knocked or rang the doorbell. So I just happened to open the door and the pizza was there on the ground. This is definitely the worst customer service. If I could give zero stars I would. The delivery person never knocked or rang the doorbell. 😞🤬😡

Atmosphere: 1

Food: 1

Service: 1

Paid for extra cheese. Pizza arrived COMPELTELY COLD with practically no sauce. Absolute disappointment.

Food: 1

Service: 1

Always quick and friendly!

Atmosphere: 5

Food: 5

Service: 5

This was the worst customer experience I have had ever. You expect to order a pizza and it shows up. First they said it is delayed no problem then they tell me it is the hands of door dash then they tell me it is stolen by door dash. I call and speak to the manager Christain who explains that is just the way it is. All I wanted was a simple pizza and I guess papa John’s pizza is unable to fulfill a pizza request I assumed with pizza I the name pizza would have been acceptable. No wonder you have a 3.3 google review. Hope this helps

Fast and friendly

Atmosphere: 5

Food: 5

Service: 5

Very disappointed. Order took 40 mins to make. Which is reasonable. I live 5 mins away from Papa John’s.
When I got my food it was cold and looked like it had been sitting around. There goes $35 down the drain.

Did a drive-up pickup. E.plyee courteous and efficient. Food quality just average. Would not buy from this location again.

The food was good but the service was sub par. The lady ringing me up was noticeably annoyed bc my card kept saying error when I tried paying. After 3 tries it worked but whatever

Atmosphere: 3

Food: 5

Service: 3

Recommended dishes: Extra Large New York Style Pizza

The food was good but the service was sub par. The lady ringing me up was noticeably annoyed bc my card kept saying error when I tried paying. After 3 tries it worked but whatever

So I ordered a pizza and rounded up the change in the card I always do I like to tip cash I always do but to my surprise the delivery driver actually threw the change in front of my door not
Even knowing we were going to tip him what a horrible customer service disgusted by this attitude and that you have people working treating costumers like this on the video you can see he didn’t even give us a chance!!!

Service: 1

Great service! I was greeted immediately and our order was hot and ready when we picked up.  Staff was plesant and polite. Food was on par with what you would expect from Papa John's. (It's one of my go-to's when I'm craving good pizza.)

Just a recommendation regarding packaging and appeal...

I have included a picture.

Just sit with that. Look at it. Take it in... Go ahead.  I'll wait.

You may find yourself asking, "What are we looking at?"

I'm assuming this location ran out of the pre-packaged, sealed, very official looking cream cheese dipping sauce cups... because this is what they included in lieu of those lovely cups of sweet deliciousness.

WHAT IN THE ONLY FANS IS GOING ON HERE?

My boyfriend can't look at me the same after seeing me eat this.

Please reconsider packaging options if you have to make icing in-house.

Atmosphere: 5

Food: 3

Service: 5

We ordered a pizza last night at 8:30pm and never got it after it was already paid.

My kids stayed home last night and order a pizza at 8:30 and around 10:30 I called them to check on them and they were still waiting on the pizza.

They said the delivery time kept changing online and the new delivery time was at 10:36pm, 2 hours after the order was placed.

The pizza never arrived. My kids checked the status again and it said “order cancelled” then it changed to “delivered”.

Around 11:00 I called the restaurant and they told me that the driver had lost the pizza or something like that, I couldn’t understand.

They said that they would need to re make the pizza and they would send it with DoorDash and it would take another 25 minutes.

I cancelled the order. Called Pizza Hut on Broad and got the pizza delivered in 20 minutes.

Not planning on ordering from Papa John’s again.

Service: 1

I ordered a large Works and received an onion pizza with a few pieces of meat. A $19 pizza cost $30 and I get onions, bell peppers, black olives, bread and a few pieces of pepperoni. Why?

Food: 3

Service: 5

Clean and friendly staff, picked up food for someone else but it has always been good when I ate there.

Atmosphere: 5

Service: 5

OMG! This was perhaps the BEST PIZZA from Papa John’s I have ever had! NO LIE! I don’t know if it’s the location lol or what! But they made my pizza so DAMN GOOD, I had to write a review lol. The pizza was cooked to perfection! The ingredients were FRESH and the sauce is AMAZING! I had my son go in and pick it up because it was faster to pickup than delivery. I ordered two XL “create your own” and they were both huge, and ready within less than 10 minutes! Super fast! So again, I don’t know if it’s this particular location or what lol. Either way THIS STORE is now added to my favorites.

Atmosphere: 5

Food: 5

Service: 5