Texas Roadhouse

This Texas Roadhouse was excellent! Our waiter, Fred, was very attentive and made sure we had everything we needed! The food was excellent-hot and fresh! The ones in Memphis can't hold a candle to this one. We will definitely be back!

Atmosphere: 5

Food: 5

Service: 5

I think the packed parking lots ALL the time says enough! My family and I have yet to be disappointed at an outing to TX Roadhouse!

Atmosphere: 5

Food: 5

Service: 5

Seems like a great place for families or large groups although the wait was insane. We were told 30 mins but it ended up being over an hour. I was really hoping the food would be worth the wait and I’m happy to say it was. I got steak and shrimp with a baked sweet potato and side Cesar salad. Everything was cooked to perfection and very flavorful. They had some yummy mocktails I had a cranberry one and it was fire. So all in all it was worth the wait. It’s just a shame they don’t do reservations but I can understand why. It’s pretty busy. I also thought it was nice they have a to go walk up window.

Atmosphere: 3

Food: 5

Service: 4

Too many people basically stacked on top of one another.

Atmosphere: 4

Food: 5

Service: 5

My server Karen was so sweet she checked on u every 10 minutes and she went above and beyond a really sweet girl

Atmosphere: 3

Food: 5

Service: 5

Sunday was my first visit in a year. The food was excellent and the service was on point. I appreciate the management coming to the table and checking on me also. Texas Roadhouse is my spot 😋.

Atmosphere: 4

Food: 4

Service: 4

Food was mid, bread was amazing. This place used to be better. They sat me in a very dirty table. They never cared to clean it.

I’m always impressed with the quality for the price you pay at Texas Road House. My daughter said her T-bone steak was very good. My side, sautéed mushrooms were really well flavored, and the shrimp I ordered was succulent.

Atmosphere: 5

Food: 5

Service: 5

2 hour wait

90% of the time a great food and atmosphere experience.

Atmosphere: 4

Food: 4

Service: 4

They forgot to put in my order and we waited an hour but they were really nice about it

Atmosphere: 5

Food: 4

Service: 5

All other chain steakhouses are trash compared to Roadhouse. Idgaf if you disagree.

Atmosphere: 5

Food: 5

Service: 5

I am writing to express my extreme disappointment regarding the treatment my family and I received at your restaurant this past Sunday afternoon.

We had a reservation for 9 people at 6:10 PM. When we arrived, 7 of us were there, and my dad simply went to ask if we could be seated while waiting for the other two to arrive. The manager he spoke with responded with a nasty and uncalled for attitude, raising her voice at him when he was only asking a question.

When the other two guests arrived, my dad went to let the hostess know that our entire party was present. At that point, we were informed that because we were 11 minutes past our reservation time, we had been removed from the waitlist. She stated that the cutoff time was 10 minutes. However, no one informed us of this policy when we checked in or while we were waiting.

My dad asked to speak with the manager, not realizing it was the same person who had previously yelled at him. She then turned around and started yelling at him again, saying we would now have to wait until a table opened up. Her tone was completely unprofessional and disrespectful. My sister stepped in to ask why we were removed for being just one minute late, and the manager continued to raise her voice, repeating that we would just have to wait.

When we were finally seated, the table area was extremely dirty, with lots of food and trash on the floor around us. Despite this, we tried to remain positive and enjoy our meal.

I do want to mention that our waiter was wonderful. He was very attentive and polite, and despite everything that happened before being seated, he made sure we were taken care of. He did nothing wrong and we made sure to leave him a $50+ tip for his great service.

However, I am still deeply upset about the way we were treated by the manager. I am currently pregnant, and seeing my dad being yelled at like that filled me with rage and stress. It was extremely humiliating, the entire restaurant was watching as she yelled at us. To make matters worse, we could hear staff talking about us and laughing, which was unprofessional and unacceptable.

Additionally, after all this, I ended up feeling sick from what I ate later that evening.

This experience was completely disheartening. No customer should be treated in this way. We were paying guests simply trying to have a family dinner, and instead we were met with hostility, poor cleanliness, and public embarrassment. I hope you address this behavior with the staff, ensure better communication about policies, and maintain higher cleanliness standards to avoid situations like this in the future.

Atmosphere: 1

Food: 2

Service: 1

Everything was amazing!

Atmosphere: 5

Food: 5

Service: 5

Awesome Food & Superior Service!!

Atmosphere: 5

Food: 5

Service: 5