Really good breakfast sandwich but the coca cola was mistaken and given another drink. Overall service could have been better but it's okay.
Atmosphere: 4
Food: 5
Service: 4
Ajala Bell Tatum Clark
Drive thru for #1 combos , one with no onions which they labeled clearly and bagged separately for each combo. Fries were hot and fresh. Burger meat was warm , not hot . Staff were friendly and polite.
Atmosphere: 5
Food: 4
Service: 5
austin Isaac
Manager said our Uber pick up order had already been picked up. A Uber driver literally came while we were there and said he had been given the wrong order. Even after this, they refused to give us our food and after 30 minutes of simply asking for the food we have paid for and being threatened to have police called They gave our food. Manager had an absolute attitude and ego for no reason for mistakes she had made.
Service: 1
Alexis Isaac
The manager here is absolutely rude and lacking something in her head. The other workers are nice. Avoid this location until she’s replaced.
Service: 1
Eileen
I visited the Wendy’s at 2554 W Interstate 20 on September 17 at 7:33 pm and I think they did an awesome job! I love their food!!
Atmosphere: 5
Food: 5
Service: 5
Jolie Drake
Ty women who takes the will start arguments over stupid things. She does not belong to me and customer service. I order no L or T she says so plain I say no I want mayo, she says so plain puts it in that way I get no mayo. Today something similar. Short Hispanic with short hair needs to cook or something. I live down the street and won't go to this location anymore.
Food: 4
Service: 1
Cherlyn Dobbins
Food is normally on point for a fast food restaurant. The only reason I gave them 3 stars is because of customer service. Not that great .
Atmosphere: 4
Food: 4
Service: 2
DianaPGF
Employees at this location are consistently rude during the night shift. I can’t speak for the daytime crew, but at night it’s a mess. They close the store whenever they feel like it, even though it clearly says online they’re open until 2AM. Around 1AM, they’ll refuse to take orders — whether you’re a regular customer or picking up for DoorDash — and they really act like they couldn’t care less.
For context: I DoorDash at night and come to this Wendy’s often. I’d say 8 out of 10 times I end up having to cancel orders because the staff refuses to work during posted hours. I’m not sure if there’s an issue with their schedule or what, but if something changed, they should’ve updated their hours officially instead of yelling at people and being rude.
I don’t know who’s managing this place, but it honestly feels like there’s no real management at all. And yeah, some people might say “well, it’s just Wendy’s” — but at the very least, I expect basic respect and service. Not too much to ask.
Atmosphere: 1
Food: 1
Service: 1
Maria McM
Everything was fresh and correct; Inside dining area is well maintained.
Atmosphere: 5
Food: 5
Service: 5
Garry
To whomever reads this, do not order extra crispy fries. All they do is throw already made fries back in the fryer. The fries I just received are absolutely gross. Soaked in grease. Even the carton is soaked. Absolutely disgusting, an non edible.
Clean and cleaner than most locations I visit! Manager Oralia is professional, and nice!
Atmosphere: 5
Food: 5
Service: 5
Adam Neal
I've only gone through the drive thru so I'm not sure about the inside but the staff has been courteous, quick, and the food has been good. Cooked well, wrapped decently and the iced coffee has tasted good.
Really good breakfast sandwich but the coca cola was mistaken and given another drink. Overall service could have been better but it's okay.
Atmosphere: 4
Food: 5
Service: 4
Drive thru for #1 combos , one with no onions which they labeled clearly and bagged separately for each combo. Fries were hot and fresh. Burger meat was warm , not hot . Staff were friendly and polite.
Atmosphere: 5
Food: 4
Service: 5
Manager said our Uber pick up order had already been picked up. A Uber driver literally came while we were there and said he had been given the wrong order. Even after this, they refused to give us our food and after 30 minutes of simply asking for the food we have paid for and being threatened to have police called They gave our food. Manager had an absolute attitude and ego for no reason for mistakes she had made.
Service: 1
The manager here is absolutely rude and lacking something in her head. The other workers are nice. Avoid this location until she’s replaced.
Service: 1
I visited the Wendy’s at 2554 W Interstate 20 on September 17 at 7:33 pm and I think they did an awesome job! I love their food!!
Atmosphere: 5
Food: 5
Service: 5
Ty women who takes the will start arguments over stupid things. She does not belong to me and customer service. I order no L or T she says so plain I say no I want mayo, she says so plain puts it in that way I get no mayo. Today something similar. Short Hispanic with short hair needs to cook or something. I live down the street and won't go to this location anymore.
Food: 4
Service: 1
Food is normally on point for a fast food restaurant. The only reason I gave them 3 stars is because of customer service. Not that great .
Atmosphere: 4
Food: 4
Service: 2
Employees at this location are consistently rude during the night shift. I can’t speak for the daytime crew, but at night it’s a mess. They close the store whenever they feel like it, even though it clearly says online they’re open until 2AM. Around 1AM, they’ll refuse to take orders — whether you’re a regular customer or picking up for DoorDash — and they really act like they couldn’t care less.
For context: I DoorDash at night and come to this Wendy’s often. I’d say 8 out of 10 times I end up having to cancel orders because the staff refuses to work during posted hours. I’m not sure if there’s an issue with their schedule or what, but if something changed, they should’ve updated their hours officially instead of yelling at people and being rude.
I don’t know who’s managing this place, but it honestly feels like there’s no real management at all. And yeah, some people might say “well, it’s just Wendy’s” — but at the very least, I expect basic respect and service. Not too much to ask.
Atmosphere: 1
Food: 1
Service: 1
Everything was fresh and correct; Inside dining area is well maintained.
Atmosphere: 5
Food: 5
Service: 5
To whomever reads this, do not order extra crispy fries. All they do is throw already made fries back in the fryer. The fries I just received are absolutely gross. Soaked in grease.
Even the carton is soaked. Absolutely disgusting, an non edible.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Understaffed and yet, working hard.
Atmosphere: 5
Food: 5
Service: 5
Love the app
Atmosphere: 5
Food: 5
Service: 5
Clean and cleaner than most locations I visit! Manager Oralia is professional, and nice!
Atmosphere: 5
Food: 5
Service: 5
I've only gone through the drive thru so I'm not sure about the inside but the staff has been courteous, quick, and the food has been good. Cooked well, wrapped decently and the iced coffee has tasted good.
Food: 5
Service: 5
Drive-through took forever
Service: 1
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