This was hands down the most ridiculous experience I’ve ever had at any Wingstop. My order was completely wrong, items were missing, and the food that was in the bag was ice cold like it had been sitting out forever. I called expecting a simple fix — just remake the food I paid for — and instead I got attitude from the manager the moment I opened my mouth (mind you, I had to wait on hold for 17 minutes before i got to speak to her).
I’ve never dealt with someone so rude, dismissive, and unwilling to take responsibility. The manager flat-out told me they “can only give the missing items” and refused to remake anything, even though the rest of the food was stone cold and clearly not fresh. No apology. No effort. No basic customer service. Just straight-up refusal to make things right.
If this location is going to mess up orders and then argue with customers instead of fixing their own mistakes, there is absolutely no reason to come here.
I expect someone from management or corporate to contact me directly to make this right, because the experience at this store was unacceptable.
This store has gone downhill since the recent “remodel”.
If i could, i would give this location and this manager 0 stars. My visit happened on Tuesday, December 9th at 9pm.
Atmosphere: 1
Food: 1
Service: 1
I Lewis Cooper
Would’ve been good but the lady whom took our order was sick seem like coughing using a napkin and not washing her hands and missed up on our card over charging I pray y’all get it together she need to go home she can cause others to get sick and mask down doesn’t help the matter this my second encounter at this location not handling business nor employees been together again pray y’all get it together
Atmosphere: 1
Food: 2
Service: 1
Max
8 wings like 30 minutes cmon bro hurry up
Kyle Henry
One they got our order wrong, and expected us to take it wrong. My wife brought the food home. I ordered Cajun and lemon pepper. I don't know what that was but it was not Cajun. Barely any sauce and did not have the seasoning on it. The chicken wasn't cooked well either. Normally their is a crunch to the lemon pepper. The skin on both flavors was very rubbery. I couldn't even finish my meal. Worst wing stop ever.
Atmosphere: 1
Food: 1
Service: 1
Jose Ramirez
Always takes longer for your order to be ready than the estimated time on their app.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Chicken Wings, Lemon Pepper Wings, Lemon Herb Chicken
Ge McCloud
Everything was meh. Customer service 👎 lack of seasoning + sauce on the chicken AND fries 👎 also paid for the upsize for the drink and they didn't fill the cup completely.
Atmosphere: 3
Food: 3
Service: 3
Dennis Carey (PapaCarey)
The wings were great as usual. However, we did have to wait over 20 minutes to receive our order.
Atmosphere: 4
Food: 5
Service: 4
Solo2sheisty
If i could give them 0 i would do not shop here i ordered 2 chicken sandwiches they gave me just 2 patties and no bun or nothing and also wouldn’t refund me horrible customer service
Atmosphere: 1
Food: 1
Service: 1
ReggieJL J
If I ask for extra seasoning don't put less. Got rid of dining area.
Atmosphere: 1
Food: 4
Service: 4
Patrick Delgado
Fries were undercooked and way underseasoned, check your order before you go!!! I hate giving even slightly bad reviews but man we paid over $70 and the entire family was complaining. Been coming here for years and this time I was very disappointed When food costs as much as it does these days it should be made right imo
Lift a brother up ; light the way of the room is too dark to see. ^v ^ A-Z
Atmosphere: 5
Food: 5
Service: 5
Ken ken
This is the worst wingstop I have ever been to. Look at how much grease they are using and their food tastes like it has been reheated. I will not be returning to this location.
Food: 1
Shakieta Pirtle
Take out
Atmosphere: 4
Food: 4
Service: 4
Jasmine Unique
Why would y'all change yall fries I won't ever eat wing stop again
Toan Didion
Estaban was the best. He suggested a meal deal for the same pricw. And your manager is awesome too. Best WS Ive ever been to
This was hands down the most ridiculous experience I’ve ever had at any Wingstop. My order was completely wrong, items were missing, and the food that was in the bag was ice cold like it had been sitting out forever. I called expecting a simple fix — just remake the food I paid for — and instead I got attitude from the manager the moment I opened my mouth (mind you, I had to wait on hold for 17 minutes before i got to speak to her).
I’ve never dealt with someone so rude, dismissive, and unwilling to take responsibility. The manager flat-out told me they “can only give the missing items” and refused to remake anything, even though the rest of the food was stone cold and clearly not fresh. No apology. No effort. No basic customer service. Just straight-up refusal to make things right.
If this location is going to mess up orders and then argue with customers instead of fixing their own mistakes, there is absolutely no reason to come here.
I expect someone from management or corporate to contact me directly to make this right, because the experience at this store was unacceptable.
This store has gone downhill since the recent “remodel”.
If i could, i would give this location and this manager 0 stars. My visit happened on Tuesday, December 9th at 9pm.
Atmosphere: 1
Food: 1
Service: 1
Would’ve been good but the lady whom took our order was sick seem like coughing using a napkin and not washing her hands and missed up on our card over charging I pray y’all get it together she need to go home she can cause others to get sick and mask down doesn’t help the matter this my second encounter at this location not handling business nor employees been together again pray y’all get it together
Atmosphere: 1
Food: 2
Service: 1
8 wings like 30 minutes cmon bro hurry up
One they got our order wrong, and expected us to take it wrong. My wife brought the food home. I ordered Cajun and lemon pepper. I don't know what that was but it was not Cajun. Barely any sauce and did not have the seasoning on it. The chicken wasn't cooked well either. Normally their is a crunch to the lemon pepper. The skin on both flavors was very rubbery. I couldn't even finish my meal. Worst wing stop ever.
Atmosphere: 1
Food: 1
Service: 1
Always takes longer for your order to be ready than the estimated time on their app.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Chicken Wings, Lemon Pepper Wings, Lemon Herb Chicken
Everything was meh. Customer service 👎 lack of seasoning + sauce on the chicken AND fries 👎 also paid for the upsize for the drink and they didn't fill the cup completely.
Atmosphere: 3
Food: 3
Service: 3
The wings were great as usual. However, we did have to wait over 20 minutes to receive our order.
Atmosphere: 4
Food: 5
Service: 4
If i could give them 0 i would do not shop here i ordered 2 chicken sandwiches they gave me just 2 patties and no bun or nothing and also wouldn’t refund me horrible customer service
Atmosphere: 1
Food: 1
Service: 1
If I ask for extra seasoning don't put less. Got rid of dining area.
Atmosphere: 1
Food: 4
Service: 4
Fries were undercooked and way underseasoned, check your order before you go!!!
I hate giving even slightly bad reviews but man we paid over $70 and the entire family was complaining. Been coming here for years and this time I was very disappointed
When food costs as much as it does these days it should be made right imo
Food: 3
Service: 5
Restaurantji Recommends
Lift a brother up ; light the way of the room is too dark to see. ^v ^ A-Z
Atmosphere: 5
Food: 5
Service: 5
This is the worst wingstop I have ever been to. Look at how much grease they are using and their food tastes like it has been reheated. I will not be returning to this location.
Food: 1
Take out
Atmosphere: 4
Food: 4
Service: 4
Why would y'all change yall fries I won't ever eat wing stop again
Estaban was the best. He suggested a meal deal for the same pricw. And your manager is awesome too. Best WS Ive ever been to
Atmosphere: 5
Food: 5
Service: 5
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