Shogun In Greenville

Double rice is a single portion and has NONE of the ingredients you have the option to remove actually in IT! I WILL NEVER give this mess hole my business again!! One and DONE!!

Food: 1

Really fine place to take a group for an event. They are open to accommodating for dietary restrictions. Might be a little tricky to navigate sharp turns with a mobility device/wheelchair , the tables are pretty close together. Comfortable seating . Does have take out

Beware. If you have a large party n a few people will be late, they won’t seat you if the whole party arrives.

They did end up apologizing and said they were under new management n it wouldn’t happen again & explained the reasoning, (still wasn’t valid for our party size) But again, it’s 95 degrees outside & the waiting room is not air conditioned,

Atmosphere: 5

Food: 5

Service: 5

When you ask for 10 people being sat down it took 20 mins and it wasn’t even packed and when 2 people where 5 to 10 mins late we got told we couldn’t serve you right now and made us wait about an hour for us just to be sat down I was telling my family this is a great place but I don’t know what happened to it now it’s horrible and I can’t believe how this place is ran now

Atmosphere: 1

Food: 1

Service: 1

I have only doordashed here, I think front employees are friendly and ready to help. It always smells nice and looks clean inside.

If I could put 0 stars I would!
As someone who has gone here for many years, I had a very disappointing experience today with both the host Evelyn and server Hannah. When we requested to speak with a manager regarding the issue, Hannah became disrespectful and made several inappropriate and unprofessional comments. We were then informed that there was no manager in the building. However having worked in the service industry myself, I understand that there should typically ALWAYS be management available for handling customer concerns. Being told there was no manager available was concerning to me.
Usually when a customer requests management, staff should facilitate that request rather than to engage in an argument or ongoing confrontation with the costumers. Instead of helping resolve the situation, Hannah then continued making comments toward us while we attempted to speak with another employee about our concerns. During this time, her coworkers were telling her to run food, which she chose not to do.
Because we were unable to speak with a manager during our visit, not only did we go elsewhere to eat and have our early father's day celebration. I also intend to contact corporate to report this experience. I may also return to the location in hopes of speaking with a manager directly. I'd just like to add that this level of customer service displayed was unacceptable and disappointing.

Atmosphere: 1

Service: 1

My favorite place to eat with family. Great cooks and staff. Highly recommended them

Atmosphere: 5

Food: 5

Service: 5

Been to many of shogun's all over the place, this one was fairly similar. Smaller than I have seen before, but the layout seemed to work for the location they have. Was told by server tjat kitchen was training so food would take a bit longer (45 mins. Not terrible), but portions were for sure cooked and set aside while finishing another person's plate (everyone's steak was luke warm but the scallops on the other end were steaming and fresh)

Atmosphere: 5

Food: 5

Service: 3

One of the most disgusting restaurant experiences I’ve had. While eating, we genuinely saw a COCKROACH crawling through the restaurant which completely ruined the entire experience and made us lose our appetite immediately. The place seriously needs a deep cleaning and honestly should probably be inspected because the sanitation conditions did not feel safe AT ALL. Definitely will NOT be returning.

Atmosphere: 1

Food: 1

Service: 4

Me and my partner come to this place a few times a month. Wish they would add hibachi noodles to the menu .We love the staff and the food. Alexys is our favorite waitress. She is always a fast and reliable server manager, and an institution here. If she ever left it would be extremely hard to replace her.

Atmosphere: 5

Food: 5

Service: 5

Your all awesome great staff and good on food service I hope you can out come to enjoy America's 250 Anniversary on July 11th if you know some Artist's call for Artists for whoever go on Q on Code for Art on Main street, there Q on Code for that and 4th Fridays come out down town Ravenna
If know some Artists come a enjoy and have.fun..

Atmosphere: 5

Food: 5

Service: 5

Came through to Shogun and I’ll give credit where it’s due this spot delivers. The hibachi was on point, fresh, hot, and cooked right in front of you like it should be. The whole grill experience makes it more than just a meal, it’s actually something to sit back and enjoy.

The food itself. Solid across the board. Good portions, plenty of flavor, and everything came out fresh. Sushi options are legit too if that’s your thing they’ve got a wide variety, so you’re not stuck with basic rolls.

Service was quick and kept things moving, no long waits or confusion. Atmosphere is what you expect from a hibachi spot laid back but still a good place to bring family or just chill and eat.

Bottom line: food was good enough that nothing got left behind. If you leave hungry, that’s on you.

Atmosphere: 5

Food: 5

Service: 5

Waitress felt she was rushing us the whole time and also got our order wrong and rushed us out after paying was not pleased.

Atmosphere: 3

Food: 2

Service: 1

We’ve been coming here as a family when we have celebrations since they first opened. Great hibachi, very tasty sushi. Honestly, for the amount of food you get, fairly priced.

Our favorite rolls are the Caribbean roll, hurricane roll, and volcano roll.

Our order was over a hour late to bring out.it was a boat sushi 🍣 and we ordered it before our habchi and it still came out over a hour after all us eat. Our drinks took over 30 mins to come we had to constantly ask and remind them to bring our drinks and we never got our soup or salad with our habchi. It was mine and my friends birthday and we told them 5 times 3 different people said it and they never came out. But came out to the table across from us. This was a horrible birthday experience

Atmosphere: 1

Food: 3

Service: 1