Today, I came to my favorite coffee shop. I had already lost one of my favorite Baristas, Ellie, through a transfer to the Orange store. Now I learn that Kayleigh and Tish are now gone. 😔 One left unhappy and one was fired? Why? How can someone fire Tish? I know she is a spirited girl and her reaction to Lawrence was a little abrasive, but that was her frustration with the present situation, and she is human. Surely there was another way to mediate any issues? To fire someone is one assuming power over another, not taking into account that human element. Tish was a great worker so she had to be fired over a power issue. I know these girls to be the sweetest and kindest I have known. They were all nice to me and even gave me a sympathy friend card ( from their 💕) Now only my other favorite, Victoria remains. Kayleigh! She had a tattoo on her arm for her grandmother. She was a good worker too! I saw her wash windows and everything. For her to leave she must have just had it. It seems that Brian Nichols, and these new rules ( Squeezing for the dollar ) has cost something that Mr. Nichols seem to have left out of his equation, the human element. Brian was able to swing Chipotle around because it was mainly a food and trust issue. Trust can be regained. Starbucks is huge and different. This is not a trust issue. Starbucks has a myriad of issues, and one can't wholesale cause a great seismic shift to fix the lagging business. Starbucks needs to be recalibrated. Prices and products need better evaluation, service needs ro be tweaked, but most importantly Baristas must be given value and input, since it is they outfront behind the counter. As I am posting now, know that Brian Nichols will fail! Mark my words! I come to this store everyday and there are days I buy multiple coffees and food. The reason for even coming here was those girls. They were the greatest and now they are gone. Honestly I am so ticked off over the circumstances. Lawrence! Is there nothing that can be done? Can we not mediate a solution and bring back these girls? I own a chain of therapy stores, glass companies, and real estate interests. I understand business but most importantly I understand my employees. If this is the way Starbucks store management handles priceless employees where there is now a turnover, then since Tish and Kayleigh have now been, in essence forced out, then in solidarity, I as a daily fixture and customer at Starbucks will be out as well. Tish and Kayleigh! You do matter! You girls should be here and you girls are not, so now I will no longer be here either!
Madi Cantrell
This Starbucks has always been slow with service in the mornings. But today was absolutely unacceptable. I ordered my drink at 6:35 and arrived at the shop at 7 AM. Mine and my sister’s drinks were not ready. I waited until 7:20 and had enough. I left Starbucks unhappy again. I wish I would’ve taken all that extra time and went to the one in Nederland or a closer coffee shop locally.
Atmosphere: 1
Food: 1
Service: 1
Monica Diaz
Very slow service no matter what time of the day that you go, even doing order ahead is slow. You get your coffee half the time it’s not even made correctly but because you’ve waited over 20 minutes you just take it and go. I only go to the Starbucks if I absolutely have to. The other location is so much better.
Service: 1
G Marze
Open very early The Danish dough was salty & the caramel Bru was watered down
Atmosphere: 3
Food: 2
Service: 2
Avery Hunt
Don't go in the evening, you'll wait an eternity for a basic coffee.
Atmosphere: 2
Food: 3
Service: 2
Jordan Grindle
Great product but service is too slow.
Sol Luma
I don't know why, but there are two in the area and I think they are quite popular for them to keep them clean and the truth is that they lack a lot of hygiene.
Atmosphere: 5
Food: 4
Service: 4
Pham Cindy
This is the drink with standard ice? I get the same drink every time I go, none of them taste the same, different taste every time!!!!!
Atmosphere: 1
Food: 1
Service: 1
John & Heather Simon
I could go on and on about the numerous occasions that this location has let my wife and I down but instead I'll just sum up in one sentence. Rat droppings on the floor in front of the counter for all observant people to see.
Atmosphere: 1
Food: 1
Service: 1
Alex Robledo
My mother decided to go there with a couple of friends and cashier was being impatient and disrespectful and talking bad about my MOTHER and her friends with another customer and making them wait excessively long and the nasty face expressions she kept making at my mom and friends and the atmosphere was bad because the customer behind my mother was talking bad about her as well thinking she couldn’t understand spanish. On this day November 14, 2024.
The girl at the window had my drink in one hand while on her cell with the other very rude no manners didn’t even acknowledge me how sad how these people want tips and all but the service sucks
Atmosphere: 1
Service: 1
D Mini
Baristas have the wrong attitude to be working at a place where customer service is important… Paying for a bad service and to be delivered the wrong food as well..
Atmosphere: 1
Food: 2
Service: 1
Carla Santos
Service at night is horrible. I have given them several chances before deciding to post, and it is always the same. Wrong items, don't make them as asked, etc. Drinks taste watered down. Etc.
Atmosphere: 2
Food: 5
Service: 1
Luxa Rivers
Forgot about me for 20 minutes, and the only reason I got my stuff at all is because I walked up and reminded them that I was there. Then they finished making my order. Watched them make 4 or 5 other things after I came in. Felt really small and unimportant, never going back.
Brooke DeRouen
Starbucks is honestly gone downhill so much. I’ve been in line for almost 30 minutes waiting on my coffee. And even if you do the app order you still wait 30+ minutes for the coffee. I’m over it at this point and wish we had a Dunkin on this side of the bridge. Idk if you can give a zero for stars but service gets a zero.
Today, I came to my favorite coffee shop. I had already lost one of my favorite Baristas, Ellie, through a transfer to the Orange store. Now I learn that Kayleigh and Tish are now gone. 😔
One left unhappy and one was fired? Why? How can someone fire Tish? I know she is a spirited girl and her reaction to Lawrence was a little abrasive, but that was her frustration with the present situation, and she is human. Surely there was another way to mediate any issues? To fire someone is one assuming power over another, not taking into account that human element. Tish was a great worker so she had to be fired over a power issue. I know these girls to be the sweetest and kindest I have known. They were all nice to me and even gave me a sympathy friend card ( from their 💕) Now only my other favorite, Victoria remains.
Kayleigh! She had a tattoo on her arm for her grandmother. She was a good worker too! I saw her wash windows and everything. For her to leave she must have just had it. It seems that Brian Nichols, and these new rules ( Squeezing for the dollar ) has cost something that Mr. Nichols seem to have left out of his equation, the human element. Brian was able to swing Chipotle around because it was mainly a food and trust issue.
Trust can be regained. Starbucks is huge and different. This is not a trust issue. Starbucks has a myriad of issues, and one can't wholesale cause a great seismic shift to fix the lagging business. Starbucks needs to be recalibrated. Prices and products need better evaluation, service needs ro be tweaked, but most importantly Baristas must be given value and input, since it is they outfront behind the counter.
As I am posting now, know that Brian Nichols will fail! Mark my words! I come to this store everyday and there are days I buy multiple coffees and food. The reason for even coming here was those girls. They were the greatest and now they are gone. Honestly I am so ticked off over the circumstances.
Lawrence! Is there nothing that can be done? Can we not mediate a solution and bring back these girls? I own a chain of therapy stores, glass companies, and real estate interests. I understand business but most importantly I understand my employees. If this is the way Starbucks store management handles priceless employees where there is now a turnover, then since Tish and Kayleigh have now been, in essence forced out, then in solidarity, I as a daily fixture and customer at Starbucks will be out as well.
Tish and Kayleigh!
You do matter! You girls should be here and you girls are not, so now I will no longer be here either!
This Starbucks has always been slow with service in the mornings. But today was absolutely unacceptable. I ordered my drink at 6:35 and arrived at the shop at 7 AM. Mine and my sister’s drinks were not ready. I waited until 7:20 and had enough. I left Starbucks unhappy again. I wish I would’ve taken all that extra time and went to the one in Nederland or a closer coffee shop locally.
Atmosphere: 1
Food: 1
Service: 1
Very slow service no matter what time of the day that you go, even doing order ahead is slow. You get your coffee half the time it’s not even made correctly but because you’ve waited over 20 minutes you just take it and go. I only go to the Starbucks if I absolutely have to. The other location is so much better.
Service: 1
Open very early
The Danish dough was salty & the caramel Bru was watered down
Atmosphere: 3
Food: 2
Service: 2
Don't go in the evening, you'll wait an eternity for a basic coffee.
Atmosphere: 2
Food: 3
Service: 2
Great product but service is too slow.
I don't know why, but there are two in the area and I think they are quite popular for them to keep them clean and the truth is that they lack a lot of hygiene.
Atmosphere: 5
Food: 4
Service: 4
This is the drink with standard ice?
I get the same drink every time I go, none of them taste the same, different taste every time!!!!!
Atmosphere: 1
Food: 1
Service: 1
I could go on and on about the numerous occasions that this location has let my wife and I down but instead I'll just sum up in one sentence. Rat droppings on the floor in front of the counter for all observant people to see.
Atmosphere: 1
Food: 1
Service: 1
My mother decided to go there with a couple of friends and cashier was being impatient and disrespectful and talking bad about my MOTHER and her friends with another customer and making them wait excessively long and the nasty face expressions she kept making at my mom and friends and the atmosphere was bad because the customer behind my mother was talking bad about her as well thinking she couldn’t understand spanish. On this day November 14, 2024.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
The girl at the window had my drink in one hand while on her cell with the other very rude no manners didn’t even acknowledge me how sad how these people want tips and all but the service sucks
Atmosphere: 1
Service: 1
Baristas have the wrong attitude to be working at a place where customer service is important…
Paying for a bad service and to be delivered the wrong food as well..
Atmosphere: 1
Food: 2
Service: 1
Service at night is horrible. I have given them several chances before deciding to post, and it is always the same. Wrong items, don't make them as asked, etc. Drinks taste watered down. Etc.
Atmosphere: 2
Food: 5
Service: 1
Forgot about me for 20 minutes, and the only reason I got my stuff at all is because I walked up and reminded them that I was there. Then they finished making my order. Watched them make 4 or 5 other things after I came in. Felt really small and unimportant, never going back.
Starbucks is honestly gone downhill so much. I’ve been in line for almost 30 minutes waiting on my coffee. And even if you do the app order you still wait 30+ minutes for the coffee. I’m over it at this point and wish we had a Dunkin on this side of the bridge. Idk if you can give a zero for stars but service gets a zero.
Atmosphere: 2
Food: 2
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