Ceviche Ceviche

Disappointing Customer Service

My wife and I were really looking forward to trying Ceviche Ceviche, and despite the many reviews mentioning poor customer service, we decided to give it a chance. Unfortunately, those reviews were right.

When we walked in, there were two young men behind the counter preparing food. They didn’t look up, greet us, or acknowledge us in any way. We spent a couple of minutes looking at the menu, and when we were ready to order, my wife said, “Okay, we’re ready.” Still nothing—not even eye contact. One of the employees walked away, and the other just stood there without saying a word.

At that point, we simply walked out. I’m sure the food is good, but no food is good enough to make up for that level of customer service. Very disappointing experience. We won’t be returning.

Walked in before they were closed and the employees gave me ugly faces and attitude because they didn’t want to prepare the meal. If you close at 6 and I walk in BEFORE 6 why are you making ugly faces and giving me attitude because I’m ordering food. Your door was unlocked and it was before 6!

Very filling servings, and always fresh! Love this place!

Food: 5

Fresh, made to order ceviche that is delicious!

Good, friendly service.

Food: 5

Service: 5

Great Staff and Food.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Custom Ceviche

Should of taken the photo before eating. 😆Been in San Benito for 3 weeks now for work. Best!! Place I’ve been so far. The islander was great but this poke tuna plate is out of this world. Appreciate the recommendations Joe & Sam

Atmosphere: 5

Food: 5

Service: 5

So delicious!!

Atmosphere: 4

Food: 5

Service: 4

Really delicious and fresh

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Custom Ceviche, Chips

As flavorful as the food is, there are health and safety concerns that are not being properly addressed.

Yes, staff does sit on the floor before coming up to prepare your food. No, they do not wash their hands before preparing your food. While they do wear gloves, that does not negate the necessity of hand-washing.

I visited the doctor this morning for a stomach bug, and the physician told me that the pathogen associated with my stomach infection is due to mishandled food associated with improper hand-washing.

Sadly, I cannot recommend this place to anyone anymore, and I will not come back for the sake of protecting my health.

Atmosphere: 1

Food: 5

Service: 1

Delicious, flavorful and fresh food. I just ask the employee what I should get, and it was everything I was hoping for! Super friendly staff, chill music and casual atmosphere.

Atmosphere: 4

Food: 5

Service: 5

The food is always great, but man does customer service go a long way. Walked in with my bf to order food and the guy taking our order looked very annoyed to be assisting us. The girl with glasses has the worst attitude ever. We asked for some salt and some napkins and she started throwing items around and rolled her eyes. Most miserable person ive seen in a while. Because of that I give it two stars.

Showed up at 7:20 today and they said they were closed. Guess its a lunch place? Either way ghetto place, cracked tiles, no seating, pissing guy on register. I guess they wanted to go home early today.

Very good Ceviche

Atmosphere: 5

Food: 5

Service: 5

Fresh ingredients, healthy option, made to order.

Atmosphere: 5

Food: 5

Service: 5

A bit late on my review, we actually were there on February 15, 2025. I was not able to decide what I wanted for my wife and I and our two friends, so I made the decision to purchase the classic and the Islander. From the outside the business looks a tad rundown. Went inside it also looks a little bit worn. BUT, then everything changes when you talk to the staff.
They are extremely knowledgeable, with a degree of comfort and teaching new people about this wonderful thing called ceviche. The young lady who took care of me, did not rush anything at all, and was willing to explain every part of the process and all of the different nuances available from their menu. When I was finally able to make my decision, she crafted one of the most beautiful things I think I’ve ever seen. Everything was super fresh, where she even had to chop up a few different items fresh from the refrigerator so that it could be crisp and wonderful and my dish. I don’t know when we will get back to South Padre Island again, but you can bet your lucky stars. I’ll probably be in there about every other day. The food was fabulous and the staff was tremendous. I agree with a couple previous postings, take a little bit of time and invest in the aesthetic and the outside view and you’ll probably be more busy than you could ever imagine.
But then again, do I really want you so busy that I have to wait forever to get this beautiful product…
Things that make you think!

Atmosphere: 5

Food: 5

Service: 5