I’m never going back to Khans. I don’t go often but every single time we’ve gone the steamed rice is super hard like it’s old rice. We asked for fresh rice and the waitress said they stop making rice at 7:30pm,it was 8:10 when we got there to eat. So if they run out of rice by 7:30 they won’t make anymore?? Then when we go pay we let the cashier know about it and tells us that the rice is a complementary with meal. So then Rene tells her yeah I get that but it was so hard like it was old. Didn’t even apologize at all and just kept saying the rice is a complementary. Rene asked can we at least get a discount. She says I’d need to ask my manager. So she goes to ask her and comes to say we can only make one plate a veggie plate which only took off $2 dollars🤦🏽♀️ oh and then she tells us the next time to tell our waitress and we said we did tell her and she said that they stop making rice at 7:30 she’s like,she told you that and we said yes. She says oh well either way the rice is a complementary. The manager didn’t even come up to us at all and apologize either. Horrible customer service and horrible management!!
Ed
My wife and I were there a few days ago; the beef was hard to chew; my wife was served a burnt bread and upon request for another one, the waitress brought it and then took our ticket; upon check-out we asked the cashier if she was charging for the extra bread; she said yes; we explained no charge for the bread since the 1st was burnt; she had the gall to say because my wife bit the burnt bread she was charging $1; I asked to speak to the manager; she said she is the manager; I told her she should know better than to charge for an item that was not to customer satisfaction; I told her I could not believe she was making an issue for a $1 bread...unbelievable!! She said she would remove the $1 but next time not to bite on the item...at that point...I told her...there won't be a next time as this is the last time we will step into this place...Wow! The manager lost two customers forever on a measly $1 burnt bread item. We had intended to leave a tip for the waitress, but retrieved the tip for the worst treatment by the MANAGER. Lesson: be careful before you bite...if it is not good...you will be charged anyway. Ps. I did not complain of the elastic...hard beef nor the super cold temperature in the restaurant...Now you know...don't go there.
Atmosphere: 2
Food: 2
Service: 1
Joshua Alvirde
Best food in town hands down always great customer service and good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Khans Plate with House 1 Sauce and Steamed Rice
mari cardoza
The best in town, very clean
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Khans Plate with House 1 Sauce and Steamed Rice
Aracely Lopez
Worst service, manager running her business staring people down when foods overcooked/burnt made the cooks and cashiers nasty attitude unsurprising once it occurred. Don’t recommend unless you don’t mind paying for food you’ll have to force yourself to enjoy cause they can’t make it right the first time and don’t know how to fix it without being rude and distasteful.
A P
Very nice, large fresh food and huge portions well recommended
Atmosphere: 5
Food: 5
Service: 5
LILI B
food was delicious, everything was fresh! wait staff & cooks very friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mongolian Barbecue, Khans Plate with House 1 Sauce and Steamed Rice, Sauce, Egg Roll
Myrna Muñoz
Everything was very delicious and the people were very friendly and attentive to whatever you needed, I would go again
Atmosphere: 5
Food: 5
Service: 5
Jose M
Very cool place to order food, you get a very cool experience, young ladies working as servers and cashiers have a very bad attitude though.
Robert S
Hadn't been here in a long time, but I will be going back. The food was good, and the portions are whatever you could fit in your bowl. The wait staff was awesome. Very attentive and friendly.
Service from the staff (both the waitresses and the chefs) is always incredible!!! The food, too, is cooked to your liking. I love and look forward to coming to this location when I'm in the Valley. One thing to note for those who are pickier: all foods are cooked on the same grill. Keep this in mind when coming here.
Atmosphere: 4
Food: 5
Service: 5
Santiago Guerrero
Great place to eat, the staff is helpful and friendly. Food is basically made how you like it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bread Roll, Beef Stir Fry
Mike R
Food was fresh and very tasty. Very good value for the money.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mongolian Barbecue with Double Meat
rolando gonzalez
Khans always hits the spot. Just don’t over season your plate because there is no one to blame but yourself.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Bread Roll, Khans Plate with House 1 Sauce and Steamed Rice
I’m never going back to Khans. I don’t go often but every single time we’ve gone the steamed rice is super hard like it’s old rice. We asked for fresh rice and the waitress said they stop making rice at 7:30pm,it was 8:10 when we got there to eat. So if they run out of rice by 7:30 they won’t make anymore?? Then when we go pay we let the cashier know about it and tells us that the rice is a complementary with meal. So then Rene tells her yeah I get that but it was so hard like it was old. Didn’t even apologize at all and just kept saying the rice is a complementary. Rene asked can we at least get a discount. She says I’d need to ask my manager. So she goes to ask her and comes to say we can only make one plate a veggie plate which only took off $2 dollars🤦🏽♀️ oh and then she tells us the next time to tell our waitress and we said we did tell her and she said that they stop making rice at 7:30 she’s like,she told you that and we said yes. She says oh well either way the rice is a complementary. The manager didn’t even come up to us at all and apologize either. Horrible customer service and horrible management!!
My wife and I were there a few days ago; the beef was hard to chew; my wife was served a burnt bread and upon request for another one, the waitress brought it and then took our ticket; upon check-out we asked the cashier if she was charging for the extra bread; she said yes; we explained no charge for the bread since the 1st was burnt; she had the gall to say because my wife bit the burnt bread she was charging $1; I asked to speak to the manager; she said she is the manager; I told her she should know better than to charge for an item that was not to customer satisfaction; I told her I could not believe she was making an issue for a $1 bread...unbelievable!! She said she would remove the $1 but next time not to bite on the item...at that point...I told her...there won't be a next time as this is the last time we will step into this place...Wow! The manager lost two customers forever on a measly $1 burnt bread item. We had intended to leave a tip for the waitress, but retrieved the tip for the worst treatment by the MANAGER. Lesson: be careful before you bite...if it is not good...you will be charged anyway. Ps. I did not complain of the elastic...hard beef nor the super cold temperature in the restaurant...Now you know...don't go there.
Atmosphere: 2
Food: 2
Service: 1
Best food in town hands down always great customer service and good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Khans Plate with House 1 Sauce and Steamed Rice
The best in town, very clean
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Khans Plate with House 1 Sauce and Steamed Rice
Worst service, manager running her business staring people down when foods overcooked/burnt made the cooks and cashiers nasty attitude unsurprising once it occurred. Don’t recommend unless you don’t mind paying for food you’ll have to force yourself to enjoy cause they can’t make it right the first time and don’t know how to fix it without being rude and distasteful.
Very nice, large fresh food and huge portions well recommended
Atmosphere: 5
Food: 5
Service: 5
food was delicious, everything was fresh! wait staff & cooks very friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mongolian Barbecue, Khans Plate with House 1 Sauce and Steamed Rice, Sauce, Egg Roll
Everything was very delicious and the people were very friendly and attentive to whatever you needed, I would go again
Atmosphere: 5
Food: 5
Service: 5
Very cool place to order food, you get a very cool experience, young ladies working as servers and cashiers have a very bad attitude though.
Hadn't been here in a long time, but I will be going back. The food was good, and the portions are whatever you could fit in your bowl. The wait staff was awesome. Very attentive and friendly.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
Awesome food and service
Atmosphere: 5
Food: 5
Service: 5
Service from the staff (both the waitresses and the chefs) is always incredible!!! The food, too, is cooked to your liking. I love and look forward to coming to this location when I'm in the Valley.
One thing to note for those who are pickier: all foods are cooked on the same grill. Keep this in mind when coming here.
Atmosphere: 4
Food: 5
Service: 5
Great place to eat, the staff is helpful and friendly. Food is basically made how you like it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bread Roll, Beef Stir Fry
Food was fresh and very tasty. Very good value for the money.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mongolian Barbecue with Double Meat
Khans always hits the spot. Just don’t over season your plate because there is no one to blame but yourself.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Bread Roll, Khans Plate with House 1 Sauce and Steamed Rice
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