Worst customer service ever,Pedro is such a horrible manager and the young lady at the window her attitude sucked. food was cold and missing several items.. Will not be going back everyone at this place looks horrible working with him
Sam Elizondo
Terrible service and food was cold.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Honey Walnut Shrimp
Jeannette Marie
Horrible!!!! Worst customer service ever!!! Food was all cold, no condiments, sever was very very rude it was a girl in drive thru no name tag at all and manager Pedro even worse. This place is a dump. Don't go unless you like your food cold..
Atmosphere: 1
Food: 1
Service: 1
Amy Garza
Worst customer service at drive thru. I really applaud chick fil an employees for their great customer service and I wish other restaurants would have their employees follow the same protocol.
Manuel Badillo
Went today and asked for a plate and a bigger plate. When taking the order, the employee over the speaker confirmed and acknowledged the plate, and then I ordered the bigger plate. When the total came back as $23 I had a feeling one of the of things I ordered was not submitted. No big deal at first. When I went to pay I asked the lady at the window if she had added the plate, and she said no and asked me again what the order. So just to confirm I repeated what the order should be, a plate with orange chicken and teriyaki with fried rice, and a Bigger plate with the same thing but with half n half and shrimp. The lady at the window just replied in a condescending tone, "Sir that is the bigger plate". I then replied stating, that I understand what the bigger plate is but the issue is that the other item was not submitted. We argued for a brief moment, nothing crazy or anything but the Employee, who according to the receipt was named Gabriella P, was very rude and should be reprimanded and taught basic customer service. At the end I just asked to add it to the order. A moment later another employee came back with our food and apologized, though I did not catch their name, they were very courteous. This could have been a simple, oh my bad let me add that for you, but for some unknown reason she decided to be combative about it. As a side note, the food was cold as well, but still good. Do better Panda.
Atmosphere: 2
Food: 3
Service: 1
Robert Lerma
Never thought a manager can ruin a fast food place but since the male manager left this place the new female manager is horrible always runs out of chicken makes people wait over 15 mins. Actually went when chicken was finished and she said it was all sold to a catering business and it was going to be a 20 min wait. This place was my go to about 2 years ago not any more unfortunately. That lady needs to go.
Dominique
The Assistant Manager Pedro,was very rude and very unprofessional with lots of attitude. And was no help at all.
Atmosphere: 1
Food: 1
Service: 1
stapler 2
The person who was in charge at the window was very rude and impatient. Was reviewing my order with her just to make sure we understood each other. Still got the order wrong and then got gaslighted by the manager that it's in the recite. Very lazy, very rude. Couldn't get a refund. I'm pretty sure they thought was trying get away with getting free food. And said if I wanted something different I can order another plate. So I have to pay for another plate????
Atmosphere: 1
Food: 5
Service: 1
Rey Gamez
Pedro has great customer service. always make sure the food is fresh and hot. will be coming more
I was having a lovely day when I enter this toxic, job-hating environment where the employees did not want to engage with my family at all. I ordered broccoli and beef, paid & sat down. After one bite I saw the black hair( I have brown hair). My mother calmly asked if they could fix it and one of the employees proceeded to tell her there was no hair and that their employees wore hair nets. No one had a hair net, not even the men making the food. We asked to speak to the manager which is accordingly Ana. They did not exchange it nor give us the bowl back. I read the reviews while sitting there while everyone was eating their food. Every singe review was realistic. The staff is so unwelcoming. Rude. Do not recommend at all. If you want hairin your food go there .
Fabiola Sosa
Rude drive thru service @ 8:40pm.Employee (Girl) just says "yes"once we pull up to the speaker instead of "how may i help you / welcome to panda" felt like i was going by mcdonalds w that attitude.pulled up and had a sour face too.(We were the only ones on drive thru, very dead, and she acted as if she was just done for.) food was good employee can be better.
Atmosphere: 5
Food: 5
Service: 1
Luis Quiroz
The person on the drive thru answering need to get a different job.... Also need to wear face covering....dirty place... manager need to pay attention on workers....
Atmosphere: 1
Service: 1
Maria Teresa Pena
Food was delicious and they served me what I
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl
Robert S
I love Panda Express. The food is always hot and tasty.
Visiting in Harlingen, Great service here. Everyone was so nice!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Teriyaki Chicken, Beef, Broccoli Beef, Fried Rice, Beijing Beef, Bowl
Worst customer service ever,Pedro is such a horrible manager and the young lady at the window her attitude sucked. food was cold and missing several items.. Will not be going back everyone at this place looks horrible working with him
Terrible service and food was cold.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Honey Walnut Shrimp
Horrible!!!! Worst customer service ever!!! Food was all cold, no condiments, sever was very very rude it was a girl in drive thru no name tag at all and manager Pedro even worse. This place is a dump. Don't go unless you like your food cold..
Atmosphere: 1
Food: 1
Service: 1
Worst customer service at drive thru. I really applaud chick fil an employees for their great customer service and I wish other restaurants would have their employees follow the same protocol.
Went today and asked for a plate and a bigger plate. When taking the order, the employee over the speaker confirmed and acknowledged the plate, and then I ordered the bigger plate. When the total came back as $23 I had a feeling one of the of things I ordered was not submitted. No big deal at first. When I went to pay I asked the lady at the window if she had added the plate, and she said no and asked me again what the order. So just to confirm I repeated what the order should be, a plate with orange chicken and teriyaki with fried rice, and a Bigger plate with the same thing but with half n half and shrimp. The lady at the window just replied in a condescending tone, "Sir that is the bigger plate". I then replied stating, that I understand what the bigger plate is but the issue is that the other item was not submitted. We argued for a brief moment, nothing crazy or anything but the Employee, who according to the receipt was named Gabriella P, was very rude and should be reprimanded and taught basic customer service. At the end I just asked to add it to the order. A moment later another employee came back with our food and apologized, though I did not catch their name, they were very courteous. This could have been a simple, oh my bad let me add that for you, but for some unknown reason she decided to be combative about it. As a side note, the food was cold as well, but still good. Do better Panda.
Atmosphere: 2
Food: 3
Service: 1
Never thought a manager can ruin a fast food place but since the male manager left this place the new female manager is horrible always runs out of chicken makes people wait over 15 mins. Actually went when chicken was finished and she said it was all sold to a catering business and it was going to be a 20 min wait. This place was my go to about 2 years ago not any more unfortunately. That lady needs to go.
The Assistant Manager Pedro,was very rude and very unprofessional with lots of attitude. And was no help at all.
Atmosphere: 1
Food: 1
Service: 1
The person who was in charge at the window was very rude and impatient. Was reviewing my order with her just to make sure we understood each other. Still got the order wrong and then got gaslighted by the manager that it's in the recite. Very lazy, very rude. Couldn't get a refund. I'm pretty sure they thought was trying get away with getting free food. And said if I wanted something different I can order another plate. So I have to pay for another plate????
Atmosphere: 1
Food: 5
Service: 1
Pedro has great customer service. always make sure the food is fresh and hot. will be coming more
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I was having a lovely day when I enter this toxic, job-hating environment where the employees did not want to engage with my family at all. I ordered broccoli and beef, paid & sat down. After one bite I saw the black hair( I have brown hair). My mother calmly asked if they could fix it and one of the employees proceeded to tell her there was no hair and that their employees wore hair nets. No one had a hair net, not even the men making the food. We asked to speak to the manager which is accordingly Ana. They did not exchange it nor give us the bowl back. I read the reviews while sitting there while everyone was eating their food. Every singe review was realistic. The staff is so unwelcoming. Rude. Do not recommend at all. If you want hairin your food go there .
Rude drive thru service @ 8:40pm.Employee (Girl) just says "yes"once we pull up to the speaker instead of "how may i help you / welcome to panda" felt like i was going by mcdonalds w that attitude.pulled up and had a sour face too.(We were the only ones on drive thru, very dead, and she acted as if she was just done for.) food was good employee can be better.
Atmosphere: 5
Food: 5
Service: 1
The person on the drive thru answering need to get a different job.... Also need to wear face covering....dirty place... manager need to pay attention on workers....
Atmosphere: 1
Service: 1
Food was delicious and they served me what I
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl
I love Panda Express. The food is always hot and tasty.
Atmosphere: 4
Food: 5
Service: 5