TERRIBLE. I already called to complain to Sean. It seems to me, based on the last three visits in the last two weeks, that their night “closing” crew is very careless. If it’s towards the end of the day they rush and they do not serve your food correctly. Tonight for example, we were given two chicken sandwiches that were not cooked. Blood coming out! Come on guys! What are you trying to do ? I know you all want to go home but pay attention to details before somebody gets sick. I usually do not complain much but this couldn’t go without being reported. Nobody will do anything about it, but I will at least do my part to leave this review for others to be careful before they purchase from you.
Larry Owens
The chicken sandwich is always on point from Bill Miller. Look at the size of this chicken, it's overhanging the bun all around and perfectly cooked. The main attraction at this location though is the service up front. Brittany is absolutely amazing! Helped, kind, and just a delight. Makes you wanna come back.. Pretty easy on the eyes as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Larry Saenz
Friendliest and most efficient Bill Miller store we've been to.
I called to let them know one sandwich was not in my bag. I was told by the manager that she personally put it in the bag but later said she watched her employees put it in the bag. I'm not sure what to go off of, but I know my meal was missing. I hate writing negative reviews but when I'm basically being told my food was accounted for and I'm at my table with no food, well, it makes things a little frustrating...
Atmosphere: 4
Food: 4
Service: 3
Tim Crawford
it's Bill Miller's. friendly service restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gravy, Fried Chicken
Cowboyed Barry
Last week ordered $108 of fish plates with extra tartar sauce and dozen Brownies in drive thru. Get home and missing fries , tartar sauce, Brownies. Call and Tyler says they'll take care of me next week. Come back to get "comped" and Tyler not here and all they give me was the fries and 1/ 2 dozen Brownies that I already pId gor and have no use for now. What's the worst is this is 4 in row that drive thru messes up orders . The manager, Veronica seems to think taking care of their mistakes is giving us what I already paid for then she's in the wrong business. Pathetic service is a result of Pathetic management. Evidence in how they "will take care of you".
Food: 3
Service: 1
Erika Muriel
Great place! Reasonable prices.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Sauce, Fries, Bean and Cheese
Linda Bjorn
Order to go. French fries were over cooked and not fresh made. Got sweet tea but ordered unsweetened tea.
Atmosphere: 3
Food: 3
Service: 4
Ollie Pruitt
Always, always always check your order. They will get it wrong 50% of the time.
Atmosphere: 3
Food: 5
Service: 1
Naomi Juarez
Kinda bummed I have to get off and pick up my mobile order in the restaurant instead of through the drive thru; it defeats the whole purpose of ordering through the app to save time.
Order tonight from the drive thru got the family order brisket and sausage told the girl that took the order to make sure to put the plates spoons and knives she didn't put anything I'm building in Medina lake so it was in need of it no kitchen so called the manager told him what happened told me he's sorry offend brownies lol told him I don't need brownies tomorrow then he tells me to bring the food back tomorrow lol like we're not supposed to eat so we're eating practically with whatever I can find here he was sarcastic after I told him I'll come by tomorrow and I was going to call corporate I don't think he knows about the health department side to bring food back from the next day back onto a restaurant thanks this is the manage Shawn or Shan was he's name he needs to take a managing class and a course on the health department side
Atmosphere: 1
Food: 1
Service: 1
Luke Grady
My order was wrong and the manager Shawn or Sean was incredibly rude about it with the attitude. The food was old and disgusting and instead of replacing it with the correct order he just offered brownies.
Food: 1
Service: 1
Ryan Rodriguez
The GM Sean is a good guy but this lady Veronica they have working there was one of the rudest people I’ve ever met. I think she is some sort of manager. Very condescending and absolutely terrible customer service from her. I don’t often leave reviews but this lady deserves her very own.
Atmosphere: 4
Food: 4
Service: 1
Valerie Villarreal
Service is always fast & friendly!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato and Egg, Bill Miller Breakfast, Chicken Tenders, Fries
The 36G
Someone needs to sit down with this new Manager (Angela Alonzo) at the Helotes Location. She seems very upset every time I see her working at our Helotes Location. Unfortunately for me I was in front of her two times this past Sunday 12/11/23. In the morning I asked her some questions about a bigger order I needed that same afternoon, and she was instantly aggravated? When I asked a question on a bulk food item her response was they were too busy for her to answer that question????? I then watched her personally pack my breakfast order before leaving. When I arrived home, I discovered she had left out two tacos. This was no big deal I had another order I placed in the morning for 2pm so I would just bring it up then to correct. When I returned, I saw Angela Alonzo and she made me feel like I was trying to get something over on Bill Millers? She did not accept that she made an error very well She stated, “I just packed the order I did not make it” Then she seemed to get upset and asked why I did not call? This became a heated situation rather than a simple apology and offer to correct. Angela decided to take a defensive stand and explain basic math to me at the counter. I realized I was dealing with someone on a power trip, so I just walked out. This should not be the person teaching others to be like her.
TERRIBLE. I already called to complain to Sean. It seems to me, based on the last three visits in the last two weeks, that their night “closing” crew is very careless. If it’s towards the end of the day they rush and they do not serve your food correctly. Tonight for example, we were given two chicken sandwiches that were not cooked. Blood coming out! Come on guys! What are you trying to do ? I know you all want to go home but pay attention to details before somebody gets sick. I usually do not complain much but this couldn’t go without being reported. Nobody will do anything about it, but I will at least do my part to leave this review for others to be careful before they purchase from you.
The chicken sandwich is always on point from Bill Miller. Look at the size of this chicken, it's overhanging the bun all around and perfectly cooked. The main attraction at this location though is the service up front. Brittany is absolutely amazing! Helped, kind, and just a delight. Makes you wanna come back.. Pretty easy on the eyes as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Friendliest and most efficient Bill Miller store we've been to.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Sauce, Hash Browns, Carne Guisada, Carne Guisada Taco, Chicken Tenders, Fries, Brisket Taco, Potato Salad, Cole Slaw, BBQ Chicken, Bean and Cheese, Sausage, Gravy, Pickles, Brisket, Fried Chicken
I called to let them know one sandwich was not in my bag. I was told by the manager that she personally put it in the bag but later said she watched her employees put it in the bag. I'm not sure what to go off of, but I know my meal was missing. I hate writing negative reviews but when I'm basically being told my food was accounted for and I'm at my table with no food, well, it makes things a little frustrating...
Atmosphere: 4
Food: 4
Service: 3
it's Bill Miller's. friendly service restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gravy, Fried Chicken
Last week ordered $108 of fish plates with extra tartar sauce and dozen Brownies in drive thru. Get home and missing fries , tartar sauce, Brownies. Call and Tyler says they'll take care of me next week. Come back to get "comped" and Tyler not here and all they give me was the fries and 1/ 2 dozen Brownies that I already pId gor and have no use for now. What's the worst is this is 4 in row that drive thru messes up orders . The manager, Veronica seems to think taking care of their mistakes is giving us what I already paid for then she's in the wrong business. Pathetic service is a result of Pathetic management. Evidence in how they "will take care of you".
Food: 3
Service: 1
Great place! Reasonable prices.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Sauce, Fries, Bean and Cheese
Order to go. French fries were over cooked and not fresh made. Got sweet tea but ordered unsweetened tea.
Atmosphere: 3
Food: 3
Service: 4
Always, always always check your order. They will get it wrong 50% of the time.
Atmosphere: 3
Food: 5
Service: 1
Kinda bummed I have to get off and pick up my mobile order in the restaurant instead of through the drive thru; it defeats the whole purpose of ordering through the app to save time.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Pickles
Restaurantji Recommends
Order tonight from the drive thru got the family order brisket and sausage told the girl that took the order to make sure to put the plates spoons and knives she didn't put anything I'm building in Medina lake so it was in need of it no kitchen so called the manager told him what happened told me he's sorry offend brownies lol told him I don't need brownies tomorrow then he tells me to bring the food back tomorrow lol like we're not supposed to eat so we're eating practically with whatever I can find here he was sarcastic after I told him I'll come by tomorrow and I was going to call corporate I don't think he knows about the health department side to bring food back from the next day back onto a restaurant thanks this is the manage Shawn or Shan was he's name he needs to take a managing class and a course on the health department side
Atmosphere: 1
Food: 1
Service: 1
My order was wrong and the manager Shawn or Sean was incredibly rude about it with the attitude. The food was old and disgusting and instead of replacing it with the correct order he just offered brownies.
Food: 1
Service: 1
The GM Sean is a good guy but this lady Veronica they have working there was one of the rudest people I’ve ever met. I think she is some sort of manager. Very condescending and absolutely terrible customer service from her. I don’t often leave reviews but this lady deserves her very own.
Atmosphere: 4
Food: 4
Service: 1
Service is always fast & friendly!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato and Egg, Bill Miller Breakfast, Chicken Tenders, Fries
Someone needs to sit down with this new Manager (Angela Alonzo) at the Helotes Location. She seems very upset every time I see her working at our Helotes Location. Unfortunately for me I was in front of her two times this past Sunday 12/11/23. In the morning I asked her some questions about a bigger order I needed that same afternoon, and she was instantly aggravated? When I asked a question on a bulk food item her response was they were too busy for her to answer that question????? I then watched her personally pack my breakfast order before leaving. When I arrived home, I discovered she had left out two tacos. This was no big deal I had another order I placed in the morning for 2pm so I would just bring it up then to correct. When I returned, I saw Angela Alonzo and she made me feel like I was trying to get something over on Bill Millers? She did not accept that she made an error very well She stated, “I just packed the order I did not make it” Then she seemed to get upset and asked why I did not call? This became a heated situation rather than a simple apology and offer to correct. Angela decided to take a defensive stand and explain basic math to me at the counter. I realized I was dealing with someone on a power trip, so I just walked out. This should not be the person teaching others to be like her.
Atmosphere: 4
Food: 4
Service: 1