Incredibly slow service. There was no line in the drive through. No visible customers inside. Placed a simple order for food and blizzards in the drive through. Was given the ice cream first. Over the next 25 minutes, two different workers kept opening the window to ask what my order was. One of them tried to tell me I ordered something different, but my receipt was accurate. By the time I was given part of the food order, the ice cream was already half melted. The rest of the food order came out almost 10 minutes later.
This location has always been slow, but this was ridiculous.
Oreonstar41
If you want a sad sandwich along with a depressing dirty ice cream..with a wait of 20 min, sprinkled with attitude from the just released from jail-employee... Then this is the place!!! It sucks...it just sucks ðŸ˜
Tammy Whiteman
Shame on you for not doing the free blizzards for nurses like many other DQs are doing.
Samantha Medrano
My chicken strips were literally smaller than a napkin and barely any fries! And they put the strips on top on my chili cheese fries. Definitely not worth $21. I went inside to see if they could accommodate for the tiny tenders they said that’s just how the shipment came in and couldn’t offer me an extra tender to make up for it. Quite a disappointing experience.
Tibby B
Took so long to get the food and really was just disappointing.
Bonni Kolczak
My brother asked if he could get this promo on the national app, and the woman insisted he needed the Texas DQ app. #1 What's the point of the national app if it doesn't apply to Texas and #2 Why couldn't she have made an exception? She insisted and wouldn't do it.
Stratixx Zero
I came by on a good occasion just to eat but ended up waiting, and management can't even tell these kids what they gotta do. There isn't any adults working here
Wesley Dever
Very poor service they just don’t have any care they treat you like scum blizzards, and ice cream is very melted all the time and if you are in the drive-through how it is set up, you get trapped and you can’t leave once you’re in it so you’re stuck for such a long period of time because of how slow they are
Kara Steele
Went to pick some food up today, the staff were awesome and did a really good job! Way to go you guys. But... I was not happy with the way the manager treated one of the staff or should I say all of the staff. I understand that they are young but the manager didn't need to scold the staff in front of the customers that was unprofessional and uncalled for. I understand they are young but the manager needs to have more patience with them and not talk to them like they are stupid. Made me extremely angry to see the team being treated like that. Good job you guys!!!!! Never take anyone talking to you disrespectfully I don't care who they are or how old they are. As for the manager I hope one of these kids when they grow up come in and take your job because I can pretty much guarantee that they will not treat their crew the way you treat and talk to them. I only get two stars for atmosphere because I was witnessing the manager talking to her crew like they were idiots I didn't really much care for it and it made me extremely angry especially when she scolded them in front of customers that was uncalled for she could have taken them into the office and talk to them nicely.
Samantha Parras
i waited 30 minutes in the drive through at 8:00pm!! absolutely insane
Long wait time for ice cream I’m assuming a lot of new workers training
Betty Guerrero
Where should I start? Let’s put it this way DON’T BUY AT THIS DQ! Terrible food, horrible management!
Monse Fraga
My order is always right but it’s just never worth the long wait. It’s really not their fault that they’re super understaffed but at some point, it’s not worth staying open
Water Ardon
I gave a bad review a while back. But today this store is finally being managed correctly. I dined in today and the customer service was great. I didn’t get the gentleman that gave us great service. The manager was out on the floor and she had this place spotless, restrooms spotless and the team kept the entire store clean and they had great team behind the register working hard. Really impressed and the place looks clean and smells clean. Great job team. I was there around 8pm
Incredibly slow service. There was no line in the drive through. No visible customers inside. Placed a simple order for food and blizzards in the drive through. Was given the ice cream first. Over the next 25 minutes, two different workers kept opening the window to ask what my order was. One of them tried to tell me I ordered something different, but my receipt was accurate. By the time I was given part of the food order, the ice cream was already half melted. The rest of the food order came out almost 10 minutes later.
This location has always been slow, but this was ridiculous.
If you want a sad sandwich along with a depressing dirty ice cream..with a wait of 20 min, sprinkled with attitude from the just released from jail-employee... Then this is the place!!! It sucks...it just sucks ðŸ˜
Shame on you for not doing the free blizzards for nurses like many other DQs are doing.
My chicken strips were literally smaller than a napkin and barely any fries! And they put the strips on top on my chili cheese fries. Definitely not worth $21. I went inside to see if they could accommodate for the tiny tenders they said that’s just how the shipment came in and couldn’t offer me an extra tender to make up for it. Quite a disappointing experience.
Took so long to get the food and really was just disappointing.
My brother asked if he could get this promo on the national app, and the woman insisted he needed the Texas DQ app. #1 What's the point of the national app if it doesn't apply to Texas and #2 Why couldn't she have made an exception? She insisted and wouldn't do it.
I came by on a good occasion just to eat but ended up waiting, and management can't even tell these kids what they gotta do. There isn't any adults working here
Very poor service they just don’t have any care they treat you like scum blizzards, and ice cream is very melted all the time and if you are in the drive-through how it is set up, you get trapped and you can’t leave once you’re in it so you’re stuck for such a long period of time because of how slow they are
Went to pick some food up today, the staff were awesome and did a really good job! Way to go you guys. But... I was not happy with the way the manager treated one of the staff or should I say all of the staff. I understand that they are young but the manager didn't need to scold the staff in front of the customers that was unprofessional and uncalled for. I understand they are young but the manager needs to have more patience with them and not talk to them like they are stupid. Made me extremely angry to see the team being treated like that. Good job you guys!!!!! Never take anyone talking to you disrespectfully I don't care who they are or how old they are. As for the manager I hope one of these kids when they grow up come in and take your job because I can pretty much guarantee that they will not treat their crew the way you treat and talk to them. I only get two stars for atmosphere because I was witnessing the manager talking to her crew like they were idiots I didn't really much care for it and it made me extremely angry especially when she scolded them in front of customers that was uncalled for she could have taken them into the office and talk to them nicely.
i waited 30 minutes in the drive through at 8:00pm!! absolutely insane
Restaurantji Recommends
Great place
Long wait time for ice cream I’m assuming a lot of new workers training
Where should I start? Let’s put it this way DON’T BUY AT THIS DQ! Terrible food, horrible management!
My order is always right but it’s just never worth the long wait. It’s really not their fault that they’re super understaffed but at some point, it’s not worth staying open
I gave a bad review a while back. But today this store is finally being managed correctly. I dined in today and the customer service was great. I didn’t get the gentleman that gave us great service. The manager was out on the floor and she had this place spotless, restrooms spotless and the team kept the entire store clean and they had great team behind the register working hard. Really impressed and the place looks clean and smells clean. Great job team. I was there around 8pm
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