Took my daughter through drive through after school today and somehow overlooked the fact that my bank card was not given back to me. Did not realize until later tonight when I went to purchase gas that I didn't have my card and realized it was never given back to me. I then go inside at 930pm to ask for my card and the girl behind the counter gives me a dirty look and goes about cleaning. I assume because she was now inconvenienced since it was 30 minutes to close. She proceeds to ignore me and continue cleaning. A young kid then comes around the corner and asks to help me. I inform him I was there earlier that day and my card was not given back to me. He asks my name and walks around the corner and was gone less than 10 seconds and hands me my card. Not enough time to inform a manager, see if my card is in a safe, nothing. The more I think about the transaction earlier that day where I give the girl my card and she hands me the ice cream and says ok have a nice day. This almost seemed intentional to hope I was distracted enough to keep my card. The poor customer service in the evening when I went to retrieve my card is just the cherry on top to never return again.
Service: 1
Nelly Torres
Either the service is too slow, or just not enough employees! Please do something to fix it! Helotes AND Leon Valley are literally the same, even though the one in Leon Valley has more employees!! SO SAD!! :-(
Atmosphere: 3
Food: 4
Service: 2
SPG
We had a dip cone and a hot fudge sundae in drive thru.
Kevin Snyder
Stopped after dinner for peanut buster parfait, they were great as always.
Atmosphere: 4
Food: 5
Service: 5
MiK J
07/24/25: Was told a greater price upon ordering, never received a receipt to verify the charge, and rush out of the drive-thru. I do not recommend going here.
Re: Four times. There’s a $0.25 uncharged for less ice.
I’ve visited this location three times now. The first two times were lovely, this past time, not so much. Speaking on the first two times, I ordered a cookie dough blizzard minus the chocolate/fudge syrup. The experience was smooth, I was in and out of the drive through in no time. This past time, the person had me repeat myself several times before telling to pull to the window where I was handed the wrong order. They were rather rude about it as well. It would’ve made the most sense to have me restate my order at the window if they still didn’t hear me. My order was remade and I was on my way once I paid. Something else unfortunate about this particular location is not only do they not use the app but they don’t give the receipt in which you can scan to make up for the points you would have received. So, I’ll be looking for another location. Blizzard-wise, my order was always top notch. I loved how I could get bits and pieces of cookie dough in each bite, some larger than others. Very nice. A nice summer treat given the heat.
Food: 3
Service: 1
angela Vasquez
Went to drive thru ..n spent 60.00 omg never again... I ordered the steak fingers basket combo ..fries r old n bread is gross n found something on my fries .. I called and spoke to the manager . She doesn't even care..bad everything..we need ksat 12 kitchen defenders to go and inspec that restaurant..
Atmosphere: 1
Food: 1
Service: 1
Jennifer Martinez
It was early so the dinning room was empty. It was very clean and the staff was very friendly. We got to try the superman blizzard and my nephew really enjoyed it. Fries were VERY fresh. I love this DQ!
Atmosphere: 5
Food: 5
Service: 5
Grandma Keith
By God, don't ask for NO ICE in your fountain drinks or they will automatically charge you a ridiculous 50 cents to not put ice in your drink. What a rip-off
Atmosphere: 4
Food: 4
Service: 1
Sherri Blackmon
Food was like cafeteria food, quality has really gone down. Drive thru server opened window handed me the bag of food and shut the window before I could thank him. Rude.
Food: 1
Service: 1
Eddie Ivan
The Bandera location in Helotes is probably the worst Dairy Queen in town. After a long wait time, they got my dine in order wrong. We went home and became sick, we've been having stomach problems since and we are going on day 3 of being ill. It was obvious the staff was not properly trained, not friendly and did not work well together. Whomever the owner of this location is, you should be fired. Get it together or get out of the restaurant business.
I’ve been here several times and it’s the slowest service I’ve received. It’s not good if you are in a hurry.
Service: 1
Brandon Compton
Incredibly slow service. There was no line in the drive through. No visible customers inside. Placed a simple order for food and blizzards in the drive through. Was given the ice cream first. Over the next 25 minutes, two different workers kept opening the window to ask what my order was. One of them tried to tell me I ordered something different, but my receipt was accurate. By the time I was given part of the food order, the ice cream was already half melted. The rest of the food order came out almost 10 minutes later.
This location has always been slow, but this was ridiculous.
Oreonstar41
If you want a sad sandwich along with a depressing dirty ice cream..with a wait of 20 min, sprinkled with attitude from the just released from jail-employee... Then this is the place!!! It sucks...it just sucks 😭
Tammy Whiteman
Shame on you for not doing the free blizzards for nurses like many other DQs are doing.
Took my daughter through drive through after school today and somehow overlooked the fact that my bank card was not given back to me. Did not realize until later tonight when I went to purchase gas that I didn't have my card and realized it was never given back to me. I then go inside at 930pm to ask for my card and the girl behind the counter gives me a dirty look and goes about cleaning. I assume because she was now inconvenienced since it was 30 minutes to close. She proceeds to ignore me and continue cleaning. A young kid then comes around the corner and asks to help me. I inform him I was there earlier that day and my card was not given back to me. He asks my name and walks around the corner and was gone less than 10 seconds and hands me my card. Not enough time to inform a manager, see if my card is in a safe, nothing. The more I think about the transaction earlier that day where I give the girl my card and she hands me the ice cream and says ok have a nice day. This almost seemed intentional to hope I was distracted enough to keep my card. The poor customer service in the evening when I went to retrieve my card is just the cherry on top to never return again.
Service: 1
Either the service is too slow, or just not enough employees! Please do something to fix it! Helotes AND Leon Valley are literally the same, even though the one in Leon Valley has more employees!! SO SAD!! :-(
Atmosphere: 3
Food: 4
Service: 2
We had a dip cone and a hot fudge sundae in drive thru.
Stopped after dinner for peanut buster parfait, they were great as always.
Atmosphere: 4
Food: 5
Service: 5
07/24/25: Was told a greater price upon ordering, never received a receipt to verify the charge, and rush out of the drive-thru. I do not recommend going here.
Re: Four times. There’s a $0.25 uncharged for less ice.
I’ve visited this location three times now. The first two times were lovely, this past time, not so much. Speaking on the first two times, I ordered a cookie dough blizzard minus the chocolate/fudge syrup. The experience was smooth, I was in and out of the drive through in no time. This past time, the person had me repeat myself several times before telling to pull to the window where I was handed the wrong order. They were rather rude about it as well. It would’ve made the most sense to have me restate my order at the window if they still didn’t hear me. My order was remade and I was on my way once I paid. Something else unfortunate about this particular location is not only do they not use the app but they don’t give the receipt in which you can scan to make up for the points you would have received. So, I’ll be looking for another location. Blizzard-wise, my order was always top notch. I loved how I could get bits and pieces of cookie dough in each bite, some larger than others. Very nice. A nice summer treat given the heat.
Food: 3
Service: 1
Went to drive thru ..n spent 60.00 omg never again... I ordered the steak fingers basket combo ..fries r old n bread is gross n found something on my fries .. I called and spoke to the manager . She doesn't even care..bad everything..we need ksat 12 kitchen defenders to go and inspec that restaurant..
Atmosphere: 1
Food: 1
Service: 1
It was early so the dinning room was empty. It was very clean and the staff was very friendly. We got to try the superman blizzard and my nephew really enjoyed it. Fries were VERY fresh. I love this DQ!
Atmosphere: 5
Food: 5
Service: 5
By God, don't ask for NO ICE in your fountain drinks or they will automatically charge you a ridiculous 50 cents to not put ice in your drink. What a rip-off
Atmosphere: 4
Food: 4
Service: 1
Food was like cafeteria food, quality has really gone down. Drive thru server opened window handed me the bag of food and shut the window before I could thank him. Rude.
Food: 1
Service: 1
The Bandera location in Helotes is probably the worst Dairy Queen in town. After a long wait time, they got my dine in order wrong. We went home and became sick, we've been having stomach problems since and we are going on day 3 of being ill. It was obvious the staff was not properly trained, not friendly and did not work well together. Whomever the owner of this location is, you should be fired. Get it together or get out of the restaurant business.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
These guys just dont wanna do their job here bro,
I’ve been here several times and it’s the slowest service I’ve received. It’s not good if you are in a hurry.
Service: 1
Incredibly slow service. There was no line in the drive through. No visible customers inside. Placed a simple order for food and blizzards in the drive through. Was given the ice cream first. Over the next 25 minutes, two different workers kept opening the window to ask what my order was. One of them tried to tell me I ordered something different, but my receipt was accurate. By the time I was given part of the food order, the ice cream was already half melted. The rest of the food order came out almost 10 minutes later.
This location has always been slow, but this was ridiculous.
If you want a sad sandwich along with a depressing dirty ice cream..with a wait of 20 min, sprinkled with attitude from the just released from jail-employee... Then this is the place!!! It sucks...it just sucks 😭
Shame on you for not doing the free blizzards for nurses like many other DQs are doing.
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