KFC

12474 Bandera Rd, Helotes
(210) 695-8450

Recent Reviews

Jiang H

I like this KFC so much not only because of the food but also their service. The employees here are amazing. They are always so friendly and helpful. I saw they explain the menu item by item for senior customers patiently and give professional recommendations. They also delivered food to each table. A KFC with service quality like Michelin star restaurant.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Chicken

Edward Wright

Went through drive thru just now. Girl at the intercom said they were out of crispy chicken. Said original was fine. She said it would be 10 minutes. We waited. It was 25 minutes. And I had to remind her. She runs the food out. We ordered 2 chicken breasts. She brought 2 thighs after all that. Completely ridiculous how bad this place is. Never going again. Think they’ll eventually be out of business anyway. So horribly run.

Atmosphere: 1

Food: 1

Service: 1

Bryan

Terrible food and poorly service from the MANAGER NAMED JAY HERE !!!! NO wonder this place is so empty with no customers ....Never come back here again !!!!

Atmosphere: 1

Food: 1

Service: 1

Anabel A

Ordered online but after waiting an hour for my food I cancelled and complained. Seeing a number of cars waiting in the parking lot and leaving without food should have been my red flag.

Service: 1

J. B. Briggs

Good fast-food chicken restaurant. Dine in seating is available, very clean and comfortable. Whether you prefer take out or dine in, you will find their chicken dishes delicious.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 3 Tenders Flavored Meal, Fried Chicken, Crispy Colonel Sandwich Meal, Mac and Cheese Bowl

Alyssa Noriega

My kids wanted macaroni so we came here at 8pm. We asked if the inside was open and one of the workers tells us they only have certain food available. Said they only had certain pieces of chicken.. no macaroni. I asked if they closed at 10pm and he said no they close at 9pm so i guess they don't make anything new the last hour. Also Kfc update your hours because you turned a whole family away.

Atmosphere: 2

Food: 2

Service: 1

Kenneth Brown

Went to the drive through and 40 minutes later they still didn't have my food done. Went to get my money back and they refunded my credit card but after I looked at the refund receipt she still charged me for the medium pepsi they gave me at the window before I waited 40 minutes to get no food and apparently that medium pepsi was $3.50. I would hate to get a free pepsi for waiting 40 minutes and still not get any food. Every time I've ever went to this location over the years something has been wrong and they never care. I don't go much and will now never go again. Horrible management and apparently ownership.

Parent

Juan handled our order #1672 in the drive thru and provided horrible customer service sadly. Waited over 29 minutes and resulted in my husband having to call the store several times to get a hold of someone. Had to go inside to get our refund after being told they gave our order to the wrong person. Really sad this location has gone downhill :(

Atmosphere: 1

Food: 1

Service: 1

Joseph Kadilis

Really nice to have an employee joke about having COVID, even stating, "No, for real I have it". Unprofessional, immature and not something to be joking about.

Atmosphere: 1

Food: 1

Service: 1

Jeanne Montgomery

You have to try the new wings! They are delicious! Just the right amount of spice along with the perfect crunchy taste.Will be back for these!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Chicken

Bob M.

Prices have increased 4 fold. I can do without it. If you have the money go for it. I'm not in for making donations to restaurants.

Nicole M Vazquez

Very nice stuff food was delicious ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Crispy Colonel Sandwich Meal

monique N

Food was fresh and hot. Lobby very clean and the staff were so friendly ☺️my favorite KFC by far!!!Kid-friendliness: Kids meal came with stickers. Kept our lil one busy ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Chicken

John Alva

Chicken was decent but the biscuits were super bland! It honestly seemed like they forgot to put salt in the mix. What an incredible disappointment that was!

Atmosphere: 5

Food: 2

Service: 5

monique F

Food was fresh and hot. Lobby very clean and the staff were so friendly ☺️my favorite KFC by far!!!Kid-friendliness: Kids meal came with stickers. Kept our lil one busy ?

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