They haven't screwed anything up yet so that's a plus
Atmosphere: 4
Food: 5
Service: 5
Adrian Perez Rodriguez
Was getting some groceries at heb when I had wanted pizza had called this location 4x to get 0 response when I had goten to the location nobody was no where to be seen still 3 other people had walked in behind be that someone had finally came to the counter an when I had asked if here phone was workin I was told that they dont answer it sincerely they dont have the designated order taker there so they didn't want to do it on the phone there words let's just hope the pizza is better then the service
Added post
When my order had been completed, I had instinctively looked at my order.And it was wrong on both of my pizzas, when I double-check the receipt. He had wrung it up incorrectly, and I was charged for things that I wanted but never received. I had walked out with my food before. I had said something very inappropriate and unfriendly. This location is seriously falling apart either closed down or go through serious restructuring
Service: 1
Team Bach
They need to bring back the big square pizzas from years ago. The big box deals
Atmosphere: 4
Food: 4
Service: 5
G G
What is the point of hot and ready if I have to wait 30 mins to get one?? No matter what time or day I go I’m always told to wait 20-30 mins. I thought the owner was supposed to be on top off his game, but I guess not. Huge embarrassment of this owner who can’t even ask his employees to have some ready for some customers.
Atmosphere: 3
Food: 3
Service: 3
Madison Kidder
Received our order and two pizzas were completely wrong. When I brought them in they proceeded to just stare at me like I was the issue. Never apologized for the inconvenience and when I received the correct order they pizzas were undercooked. Never ordering from this location again. Terrible customer service!
Atmosphere: 1
Food: 1
Service: 1
J Scott Wahl
Unable to give zero stars. Place order at 630 pm online. Called to add no one answered. Get told delivery within. Call Customer Support people wouldn't answer. Door dash knocked on door. Took photo of employees inside who wouldn't unlock. Called Customer Support they called again then employees turned off lights. Worthless
Service: 1
funny faces
Called in for two pizzas pick up. They Told me 25 min. I got there 25min later. Had to wait 15min more. waiting for a pizza this long is not ok.
Jessica Schott
Way too crowed, over an hour and a half wait time. Turned around & walked out. They were short staffed so I understand but it was definitely a disappointment because I always have an amazing experience at this location.
Jam D
Food took longer than expected but manager was nice and apologetic. Food is good and consistent.
The quality in which the pizzas are being made is getting a lot better as of late. Looks like they are actually taking their time constructing the toppings on top of the dough and cooking it thoroughly. At one point they sucked. Keep up the good work!
Food: 4
Service: 2
Desiree Mitchell
Waited over an hour for pizza
Levi Linsten
Waited an hour and 15 minutes for two pizzas
Phyllis Berrong
Went to pick up phone order and they had no record of my call from 30 minutes ago. I rechecked the phone number and it was the Helotes location. Before this episode, I have had good experiences here.
They haven't screwed anything up yet so that's a plus
Atmosphere: 4
Food: 5
Service: 5
Was getting some groceries at heb when I had wanted pizza had called this location 4x to get 0 response when I had goten to the location nobody was no where to be seen still 3 other people had walked in behind be that someone had finally came to the counter an when I had asked if here phone was workin I was told that they dont answer it sincerely they dont have the designated order taker there so they didn't want to do it on the phone there words let's just hope the pizza is better then the service
Added post
When my order had been completed, I had instinctively looked at my order.And it was wrong on both of my pizzas, when I double-check the receipt. He had wrung it up incorrectly, and I was charged for things that I wanted but never received. I had walked out with my food before. I had said something very inappropriate and unfriendly.
This location is seriously falling apart either closed down or go through serious restructuring
Service: 1
They need to bring back the big square pizzas from years ago. The big box deals
Atmosphere: 4
Food: 4
Service: 5
What is the point of hot and ready if I have to wait 30 mins to get one?? No matter what time or day I go I’m always told to wait 20-30 mins. I thought the owner was supposed to be on top off his game, but I guess not. Huge embarrassment of this owner who can’t even ask his employees to have some ready for some customers.
Atmosphere: 3
Food: 3
Service: 3
Received our order and two pizzas were completely wrong. When I brought them in they proceeded to just stare at me like I was the issue. Never apologized for the inconvenience and when I received the correct order they pizzas were undercooked. Never ordering from this location again. Terrible customer service!
Atmosphere: 1
Food: 1
Service: 1
Unable to give zero stars. Place order at 630 pm online. Called to add no one answered. Get told delivery within. Call Customer Support people wouldn't answer. Door dash knocked on door. Took photo of employees inside who wouldn't unlock. Called Customer Support they called again then employees turned off lights. Worthless
Service: 1
Called in for two pizzas pick up. They Told me 25 min. I got there 25min later. Had to wait 15min more. waiting for a pizza this long is not ok.
Way too crowed, over an hour and a half wait time. Turned around & walked out. They were short staffed so I understand but it was definitely a disappointment because I always have an amazing experience at this location.
Food took longer than expected but manager was nice and apologetic. Food is good and consistent.
Always fresh, we love it!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They are slooooooooow!
The quality in which the pizzas are being made is getting a lot better as of late. Looks like they are actually taking their time constructing the toppings on top of the dough and cooking it thoroughly. At one point they sucked. Keep up the good work!
Food: 4
Service: 2
Waited over an hour for pizza
Waited an hour and 15 minutes for two pizzas
Went to pick up phone order and they had no record of my call from 30 minutes ago. I rechecked the phone number and it was the Helotes location. Before this episode, I have had good experiences here.
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