Terrible service. I understand the young man working the counter was by himself but I placed an order at 6pm for pick up at 620. I showed up at 6:25 and I didn’t get my food until 7:10pm. MULTIPLE other customers came and ordered before my food was even started. I would’ve much rather gotten a refund than the food at that point. It’s ridiculous. And to top it off half my order was wrong!! What a joke of a location.
Service: 1
Rebecca Colby
My server was super patient with me as I was having trouble deciding. He made the sandwich exactly as I asked him too. Zero complaints about service. The bread was a little off today. It fell apart very quickly and made the sandwich very difficult to eat. Also the meet wasn't as good as it has been in the past. Which is a bummer.
Atmosphere: 3
Food: 2
Service: 5
joshua aldaco
I can’t stand coming to a place where everyone is in a bad mood because they don’t like doing their job. You could tell everyone was bothered by the fact that they had to DO THE JOB THEY APPLIED TO DO.
Atmosphere: 1
Food: 2
Service: 1
Jash Saunders
I mean it’s subway, they may have made a mistake on an order one time but they made it right fast. And honestly, the foods and using the app has always been great. So much better than it may have been years ago. And this one is in Helotes, perfectly placed near the Helotes Hill Country making it super convenient to get my subway fix when I’m craving it. Kudos
Atmosphere: 4
Food: 5
Service: 4
farzana k. escobar
We just came to this Subway and it was closed!!!! Even though the hours on Google say it should be open!! With no sign on the door or anything!!!
Hector A. Vega III
Food was hot and fresh. vegetables were crisp and looked great. portions and meals were good and full of options.
Atmosphere: 5
Food: 5
Service: 5
Sharon Young
Worst cold cut sandwich, bad taste
Atmosphere: 5
Food: 2
Service: 3
Carissa Gregorio
They gave me part of my order and were out of one of the items. Didn't mention it to me just wrote it on the back of receipt. I was not refunded for this 6 dollar item I didn't get and can't seem to find any phone number for online ordering I can call to get my money back. You should not have to hunt down a refund for an item you were not given. Ridiculous.
Atmosphere: 1
Food: 1
Service: 1
jodie milian
Who ever owns this place needs to get control. I watched the employee give change back, then make my sandwich . I didn't want to be rude- had to ask the employee to wash hands, before making my sandwich.
This Subway location is disgusting. Both times I’ve been there, it was extremely dirty, they were always out of chips, and the workers seemed high as a kite. They were nice, but they completely mischarged for products.
The first time I visited, the customer in front of me was clearly overcharged. When they pointed it out, the staff adjusted the price to the correct amount.
The second time, I ordered a 6-inch ham and roast beef sandwich, and the cashier tried to charge me $11.99. I questioned how it could be almost $12, and he claimed he had to charge extra for the roast beef. Mind you, I didn’t ask for extra—my sandwich had just two slices of roast beef and two slices of ham.
Atmosphere: 1
Food: 1
Service: 1
Google Reviewer
Guy that works there completely ignores you til you walk out. Went in multiple times and left. Where's management?
Atmosphere: 1
Food: 1
Service: 1
Jeremy Villalpando
Terrible customer service will never come here again
Atmosphere: 1
Service: 1
Angela Gonzales
Never open
Rolando Garza
Terrible service on October 15, 2024, despite waiting more than 20 minutes to serve a person before me, I chose to scan the menu in Spanish and the only clerk there and with a terrible attitude confused me that I should not take photos , that what my problem was, something that I showed him was not true, he did not want to apologize and I left complaining both about the wait and how they treated me!!! Thin young man with a thin beard and he didn't want to give me his name. This happened around 6 pm!!!
Terrible service. I understand the young man working the counter was by himself but I placed an order at 6pm for pick up at 620. I showed up at 6:25 and I didn’t get my food until 7:10pm. MULTIPLE other customers came and ordered before my food was even started. I would’ve much rather gotten a refund than the food at that point. It’s ridiculous. And to top it off half my order was wrong!! What a joke of a location.
Service: 1
My server was super patient with me as I was having trouble deciding. He made the sandwich exactly as I asked him too. Zero complaints about service. The bread was a little off today. It fell apart very quickly and made the sandwich very difficult to eat. Also the meet wasn't as good as it has been in the past. Which is a bummer.
Atmosphere: 3
Food: 2
Service: 5
I can’t stand coming to a place where everyone is in a bad mood because they don’t like doing their job. You could tell everyone was bothered by the fact that they had to DO THE JOB THEY APPLIED TO DO.
Atmosphere: 1
Food: 2
Service: 1
I mean it’s subway, they may have made a mistake on an order one time but they made it right fast. And honestly, the foods and using the app has always been great. So much better than it may have been years ago. And this one is in Helotes, perfectly placed near the Helotes Hill Country making it super convenient to get my subway fix when I’m craving it. Kudos
Atmosphere: 4
Food: 5
Service: 4
We just came to this Subway and it was closed!!!! Even though the hours on Google say it should be open!! With no sign on the door or anything!!!
Food was hot and fresh. vegetables were crisp and looked great. portions and meals were good and full of options.
Atmosphere: 5
Food: 5
Service: 5
Worst cold cut sandwich, bad taste
Atmosphere: 5
Food: 2
Service: 3
They gave me part of my order and were out of one of the items. Didn't mention it to me just wrote it on the back of receipt. I was not refunded for this 6 dollar item I didn't get and can't seem to find any phone number for online ordering I can call to get my money back. You should not have to hunt down a refund for an item you were not given. Ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Who ever owns this place needs to get control. I watched the employee give change back, then make my sandwich . I didn't want to be rude- had to ask the employee to wash hands, before making my sandwich.
Atmosphere: 2
Food: 1
Service: 1
Closed at 9pm
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This Subway location is disgusting. Both times I’ve been there, it was extremely dirty, they were always out of chips, and the workers seemed high as a kite. They were nice, but they completely mischarged for products.
The first time I visited, the customer in front of me was clearly overcharged. When they pointed it out, the staff adjusted the price to the correct amount.
The second time, I ordered a 6-inch ham and roast beef sandwich, and the cashier tried to charge me $11.99. I questioned how it could be almost $12, and he claimed he had to charge extra for the roast beef. Mind you, I didn’t ask for extra—my sandwich had just two slices of roast beef and two slices of ham.
Atmosphere: 1
Food: 1
Service: 1
Guy that works there completely ignores you til you walk out. Went in multiple times and left. Where's management?
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service will never come here again
Atmosphere: 1
Service: 1
Never open
Terrible service on October 15, 2024, despite waiting more than 20 minutes to serve a person before me, I chose to scan the menu in Spanish and the only clerk there and with a terrible attitude confused me that I should not take photos , that what my problem was, something that I showed him was not true, he did not want to apologize and I left complaining both about the wait and how they treated me!!! Thin young man with a thin beard and he didn't want to give me his name. This happened around 6 pm!!!
Atmosphere: 1
Food: 1
Service: 1
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