I don't usually leave reviews but Dominic gave us an incredible customer service he truly deserves to be recognized. His vibe was incredible he had a positive attitude the whole time and made the whole experience very pleasant. This world needs more people like him in customer service. Sandwich was prepared to our high standards ☺️. Overall fabulous experience.
Atmosphere: 5
Food: 5
Service: 5
Ray Felipe
I love this place, I bought 3 foot longs and the guy gave me one of each cookie for free! I love this
Atmosphere: 5
Food: 5
Service: 5
Kenneth Brown
I typically don't write reviews but this place is so horrible and there is really no other way to get through to them, not that this will either since I'm sure the owner and management couldn't care less. This Subway has been horrible for years as far as customer service and being able to bake the bread correctly but they reached a new pinnacle of patheticness. The workers can't even make sandwiches now. They put the sandwhich in the oven and it was in the oven while she made two other sandwhiches and no alarm ever went off. I thought that was weird but figured they must know what they're doing, right. Well when I got home with my sandwhich I realized they gave me the wrong bread and it was never toasted although it was in the toaster for at least 3 to 5 minutes. They didn't realize their toaster didn't work as they were toasting it. How is that possible? Well, because they don't care. Also, I had to make corrections while she was making it since she must have been reading the wrong sandwhich instructions. I called and told the supposed manager of the subway and he said OK. Did not offer my money back or anything. So. I hang up, calm down and go back to the Subway. I get my money back after requesting it but of course they were indifferent, didn't care. Also, when I was paying for the sandwiches at the register I noticed a strong smell of feces. Not sure where that was coming from but it stank in there. This place has always had workers that seem like they don't care about their job and a look on their face like they hate life or at least that job but seems to be a new level with this crew. The owner and management of this place are completely worthless. I definitely will never give this place another chance and would suggest everyone go to another subway. The best one in the area believe it or not is at the Valero off Shanefield rd.
Chat Noir
Paid for my groceries then got in line for a quick lunch with my daughter. Stood there for about 5 to 10 minutes while the 2 young workers stocked and ignored us. I rang the bell finally even though they were aware we were waiting. They still ignored us. This was around noon , lunch time. More ppl got in line behind us , still the workers ignored the growing line. I thought how rude this was and worried about my ice cream, milk and frozen food getting hot, melting etc. . I stood there , pressed the bell again , the 2 young men "working " kept chatting , ignoring the hungry line of customers. Finally after about 10 minutes , one came over and I thought he was gonna ask what we wanted but he was just cleaning . Like, really ?? I started to tell him our and he ignored me. I shut up and stared. Finally he asked what I wanted and he made it reluctantly.SMH not coming back , horrible service and somthing on my sub tasted rotten . He also didnt hand us our cups . So I took 2 we paid for. No thank you , no have a good day , nothing . It was like the whole transaction put him out.
Atmosphere: 1
Food: 1
Service: 1
Suzanne Fluellen
Great experience! Sebastian, Dominic, and Eric were friendly and exceeded my expectations. The food was great - I recommend the oatmeal raisin cookie!
Pamela T.
Yelp is pulling in the wrong location. This is for the Subway located in Helotes Plaza not the Leslie Rd location. I visited the Helotes location 12952 Bandera Rd Ste 110. The counter worker finished up with one customer, started helping the other. While his sandwich was heating, she pulled what was an online order, pulled a pizza and sat them on the counter. She finished with the man in front of me, changed gloves, mumbling something, then started on the Pizza, she then started making sandwiches. I said, excuse me, how long is that going to take, I was here before you pulled that, she said, I don't know there's - and started counting. She was going to make THREE sandwiches before starting mine. I was there before the online order was pulled, she should have serviced the customer in front of her before the online order. I was fine with her heating the pizza, just work on mine next. I sat my bottled drink and chips on the counter and said, this is ridiculous, I have to get back to work and cant wait. She very sarcastically YELLED at me in front of other customers to "have a good day". Needless to say, I walked out without buying anything. I will NEVER spend a dime at that subway again. The owner doesn't put much money back into it or care about how it is operated, there is usually one, maybe two people working, most of the time, only one person on the counter making food and cashing people out and the ice machine/fountain is never working, it's literally been years. It worked for a day a few months ago and it is out again. Very unprofessional location. Extremely poor customer service.
Enrique D.
The service was stellar. The gentleman who made my sandwich did so with ease and speed. He got my order perfect and made me walk out of the store happier than when I walked in. Will be returning.
Janelle Gonzaléz Alvarado
Bad Sandwich they give us they didn't put enough chicken and the bread is really toasted and bad service ????
Samuel Stephen
Good food, but too slow.
Haze Dreamer_YT
Dominic is a outstanding individual he is hardworking and great customer service skills he is the reason I come back to this location
Once again, I have gotten great service from Sebastian at this subway. The man has great customer service skills and makes the sandwiches really well done and not messy like the other subways I’ve been to. This is the only location I only eat at.
Santiago U.
Awesome experience!! Sebastian took well care of me by preparing my food correctly and providing excellent customer service. This Subway location is definitely my favorite.
Jynisse Ramos
i had the best interaction with sebastian. was the best employee and very respectful.
hunter corbett
Sebastian was great help as always. Fast fresh food every time!
I don't usually leave reviews but Dominic gave us an incredible customer service he truly deserves to be recognized. His vibe was incredible he had a positive attitude the whole time and made the whole experience very pleasant. This world needs more people like him in customer service. Sandwich was prepared to our high standards ☺️. Overall fabulous experience.
Atmosphere: 5
Food: 5
Service: 5
I love this place, I bought 3 foot longs and the guy gave me one of each cookie for free! I love this
Atmosphere: 5
Food: 5
Service: 5
I typically don't write reviews but this place is so horrible and there is really no other way to get through to them, not that this will either since I'm sure the owner and management couldn't care less. This Subway has been horrible for years as far as customer service and being able to bake the bread correctly but they reached a new pinnacle of patheticness. The workers can't even make sandwiches now. They put the sandwhich in the oven and it was in the oven while she made two other sandwhiches and no alarm ever went off. I thought that was weird but figured they must know what they're doing, right. Well when I got home with my sandwhich I realized they gave me the wrong bread and it was never toasted although it was in the toaster for at least 3 to 5 minutes. They didn't realize their toaster didn't work as they were toasting it. How is that possible? Well, because they don't care. Also, I had to make corrections while she was making it since she must have been reading the wrong sandwhich instructions. I called and told the supposed manager of the subway and he said OK. Did not offer my money back or anything. So. I hang up, calm down and go back to the Subway. I get my money back after requesting it but of course they were indifferent, didn't care. Also, when I was paying for the sandwiches at the register I noticed a strong smell of feces. Not sure where that was coming from but it stank in there. This place has always had workers that seem like they don't care about their job and a look on their face like they hate life or at least that job but seems to be a new level with this crew. The owner and management of this place are completely worthless. I definitely will never give this place another chance and would suggest everyone go to another subway. The best one in the area believe it or not is at the Valero off Shanefield rd.
Paid for my groceries then got in line for a quick lunch with my daughter. Stood there for about 5 to 10 minutes while the 2 young workers stocked and ignored us. I rang the bell finally even though they were aware we were waiting. They still ignored us. This was around noon , lunch time. More ppl got in line behind us , still the workers ignored the growing line. I thought how rude this was and worried about my ice cream, milk and frozen food getting hot, melting etc. . I stood there , pressed the bell again , the 2 young men "working " kept chatting , ignoring the hungry line of customers. Finally after about 10 minutes , one came over and I thought he was gonna ask what we wanted but he was just cleaning . Like, really ?? I started to tell him our and he ignored me. I shut up and stared. Finally he asked what I wanted and he made it reluctantly.SMH not coming back , horrible service and somthing on my sub tasted rotten . He also didnt hand us our cups . So I took 2 we paid for. No thank you , no have a good day , nothing . It was like the whole transaction put him out.
Atmosphere: 1
Food: 1
Service: 1
Great experience! Sebastian, Dominic, and Eric were friendly and exceeded my expectations. The food was great - I recommend the oatmeal raisin cookie!
Yelp is pulling in the wrong location. This is for the Subway located in Helotes Plaza not the Leslie Rd location. I visited the Helotes location 12952 Bandera Rd Ste 110. The counter worker finished up with one customer, started helping the other. While his sandwich was heating, she pulled what was an online order, pulled a pizza and sat them on the counter. She finished with the man in front of me, changed gloves, mumbling something, then started on the Pizza, she then started making sandwiches. I said, excuse me, how long is that going to take, I was here before you pulled that, she said, I don't know there's - and started counting. She was going to make THREE sandwiches before starting mine. I was there before the online order was pulled, she should have serviced the customer in front of her before the online order. I was fine with her heating the pizza, just work on mine next. I sat my bottled drink and chips on the counter and said, this is ridiculous, I have to get back to work and cant wait. She very sarcastically YELLED at me in front of other customers to "have a good day". Needless to say, I walked out without buying anything. I will NEVER spend a dime at that subway again. The owner doesn't put much money back into it or care about how it is operated, there is usually one, maybe two people working, most of the time, only one person on the counter making food and cashing people out and the ice machine/fountain is never working, it's literally been years. It worked for a day a few months ago and it is out again. Very unprofessional location. Extremely poor customer service.
The service was stellar. The gentleman who made my sandwich did so with ease and speed. He got my order perfect and made me walk out of the store happier than when I walked in. Will be returning.
Bad Sandwich they give us they didn't put enough chicken and the bread is really toasted and bad service ????
Good food, but too slow.
Dominic is a outstanding individual he is hardworking and great customer service skills he is the reason I come back to this location
Restaurantji Recommends
Once again, I have gotten great service from Sebastian at this subway. The man has great customer service skills and makes the sandwiches really well done and not messy like the other subways I’ve been to. This is the only location I only eat at.
Awesome experience!! Sebastian took well care of me by preparing my food correctly and providing excellent customer service. This Subway location is definitely my favorite.
i had the best interaction with sebastian. was the best employee and very respectful.
Sebastian was great help as always. Fast fresh food every time!
Great service by sebastian and many