I have been in this Burger King many times before and I was let down. My daughter just got out of the hospital and we stopped and got something to eat. Everything was hot and fresh. The people were amazing. I think things are turning around up there. I'm very happy. Good job crew. You guys did awesome today. Keep up the good work and make that Burger King Amazing!!
Atmosphere: 5
Food: 5
Service: 5
Priscilla Rodriguez
Thursday, July 24, 2025, 10:22 pm, my wife and I ordered two (2) BBQ Brisket Whoppers (sandwich only) via drive-thru...wife wanted to try one because it looked appetizing and appealing in the commercials. We paid and drove home to eat them. Wife unwrapped hers, opened up the burger and we couldn't believe the amount of brisket in her sandwich (if it was even brisket). It looked like about a teaspoon, or less! My sandwich was the same way. We looked at each other in utter disbelief. We were the only customers at that time. If they didn't have any brisket, they should told us instead of pulling this crap! I had meant to stop by BK while running my morning errands but forgot to take my sandwich, which I refused to eat. Wife ate hers because it was late and she was hungry. Anyway, this will be my final BK visit ever, and I mean any BK location. I own and operate a local family dining restaurant and I know these local fast food chains are run by uncaring managers and even less uncaring teenage employees. A WARNING TO OTHERS: Avoid this BK location!
Atmosphere: 2
Food: 1
Service: 3
Kitty Rodriguez
Cost was to high for what we got plus fries were cold and drinks were nasty
Atmosphere: 2
Food: 2
Service: 2
Chad Sitze
App issues .... Staff couldn't care less
Service: 1
Eduardo Mejia
I asked for a wrap and it was the size of my finger
Food: 1
Hunter Iannazzi
Very slow talkers have to keep repeating my self and the machines are all broken
Atmosphere: 1
Food: 3
Service: 1
Nathan Olvera
Most experiences here have been bad. Most times I get my order with something missing or not what I ordered. Wait time at the speaker, even with no cars in line, over 5 mins! Drinks taste like pure carbonated water.
Rachel Samarripa
After not eating here for years the Food is still delicious 😋
Cathy Hansen
The only reason I gave 1 star was there wasn't a zero star option. 10 people eating and 4 employees standing around talking. We were the only ones to be waited on and it took 5 minutes before someone came to take our order. I actually timed it. The only reason we waited so long was because I wanted to see how long it would take for someone to take the order. I couldn't believe we were asked to wait with so many people standing around.
They served are football team some dry ass whoppers and cold frys 👎
Atmosphere: 1
Food: 1
Service: 1
Jose luis Perez ochoa
Not everyone speaks Spanish and we struggle to order in
Atmosphere: 2
Food: 5
Service: 2
Socorro Viernes
We ordered bacon and cheese on our whopper burgers and they charged us for it but when we got home we opened our burgers and there was no bacon or cheese in them so it's just like why ask of your not gonna put it on
Atmosphere: 1
Food: 1
Service: 1
Daniela Nunez
We went to redeem our kids free meals and the manager and crew were exceptional! It was early evening (receipt states 7/15 @6:30 p.m.) I didn't get names, but everyone made us feel very welcomed and were great to answer questions we had about the menu. The only challenge were some flies bothering us, but over all it was a cool and clean environment. We will definitely be back to visit this location. This type of customer service is top tier and very rare. Great job BK in Hereford!
Atmosphere: 4
Food: 5
Service: 5
Wanell Hull
I was traveling and drove through to grab a bite. I ordered the original chicken sandwich extra mayo add tomato. I started driving and went to eat it and it had so little mayo it might as well have been dry. The chicken was over cooked dried out or had been laying in heating tray too long. There was no tomato. The lettuce was old and gross. The bread was dry and hard. I took maybe 3 bites and had to throw it away it had a terrible taste. I had to pull forward to wait for this order, figured it would be fresh due to that. I drove on to my destination and started feeling a little queezy but thought maybe it was the heat and the fact I was hungry because I couldn't eat that sandwich. I had dinner with my family and the uneasy feeling did not get better. I have been sick all day ??? no one else is sick just me. I am thinking food poisoning from that terrible sandwich. I called the manager, he did say sorry but didn't seem to concerned. Said there has been no other complaints....if you stopped at the Burger King in Hereford and got sick, might let them know, maybe he might be more concerned.?
I have been in this Burger King many times before and I was let down. My daughter just got out of the hospital and we stopped and got something to eat. Everything was hot and fresh. The people were amazing. I think things are turning around up there. I'm very happy. Good job crew. You guys did awesome today. Keep up the good work and make that Burger King Amazing!!
Atmosphere: 5
Food: 5
Service: 5
Thursday, July 24, 2025, 10:22 pm, my wife and I ordered two (2) BBQ Brisket Whoppers (sandwich only) via drive-thru...wife wanted to try one because it looked appetizing and appealing in the commercials. We paid and drove home to eat them. Wife unwrapped hers, opened up the burger and we couldn't believe the amount of brisket in her sandwich (if it was even brisket). It looked like about a teaspoon, or less! My sandwich was the same way. We looked at each other in utter disbelief. We were the only customers at that time. If they didn't have any brisket, they should told us instead of pulling this crap! I had meant to stop by BK while running my morning errands but forgot to take my sandwich, which I refused to eat. Wife ate hers because it was late and she was hungry. Anyway, this will be my final BK visit ever, and I mean any BK location. I own and operate a local family dining restaurant and I know these local fast food chains are run by uncaring managers and even less uncaring teenage employees. A WARNING TO OTHERS: Avoid this BK location!
Atmosphere: 2
Food: 1
Service: 3
Cost was to high for what we got plus fries were cold and drinks were nasty
Atmosphere: 2
Food: 2
Service: 2
App issues .... Staff couldn't care less
Service: 1
I asked for a wrap and it was the size of my finger
Food: 1
Very slow talkers have to keep repeating my self and the machines are all broken
Atmosphere: 1
Food: 3
Service: 1
Most experiences here have been bad. Most times I get my order with something missing or not what I ordered. Wait time at the speaker, even with no cars in line, over 5 mins! Drinks taste like pure carbonated water.
After not eating here for years the Food is still delicious 😋
The only reason I gave 1 star was there wasn't a zero star option. 10 people eating and 4 employees standing around talking. We were the only ones to be waited on and it took 5 minutes before someone came to take our order. I actually timed it. The only reason we waited so long was because I wanted to see how long it would take for someone to take the order. I couldn't believe we were asked to wait with so many people standing around.
Atmosphere: 1
Food: 3
Service: 1
Food is always cold
Atmosphere: 4
Food: 2
Service: 4
Restaurantji Recommends
They served are football team some dry ass whoppers and cold frys 👎
Atmosphere: 1
Food: 1
Service: 1
Not everyone speaks Spanish and we struggle to order in
Atmosphere: 2
Food: 5
Service: 2
We ordered bacon and cheese on our whopper burgers and they charged us for it but when we got home we opened our burgers and there was no bacon or cheese in them so it's just like why ask of your not gonna put it on
Atmosphere: 1
Food: 1
Service: 1
We went to redeem our kids free meals and the manager and crew were exceptional! It was early evening (receipt states 7/15 @6:30 p.m.) I didn't get names, but everyone made us feel very welcomed and were great to answer questions we had about the menu.
The only challenge were some flies bothering us, but over all it was a cool and clean environment.
We will definitely be back to visit this location. This type of customer service is top tier and very rare. Great job BK in Hereford!
Atmosphere: 4
Food: 5
Service: 5
I was traveling and drove through to grab a bite. I ordered the original chicken sandwich extra mayo add tomato. I started driving and went to eat it and it had so little mayo it might as well have been dry. The chicken was over cooked dried out or had been laying in heating tray too long. There was no tomato. The lettuce was old and gross. The bread was dry and hard. I took maybe 3 bites and had to throw it away it had a terrible taste. I had to pull forward to wait for this order, figured it would be fresh due to that. I drove on to my destination and started feeling a little queezy but thought maybe it was the heat and the fact I was hungry because I couldn't eat that sandwich. I had dinner with my family and the uneasy feeling did not get better. I have been sick all day ??? no one else is sick just me. I am thinking food poisoning from that terrible sandwich. I called the manager, he did say sorry but didn't seem to concerned. Said there has been no other complaints....if you stopped at the Burger King in Hereford and got sick, might let them know, maybe he might be more concerned.?
Atmosphere: 1
Food: 1
Service: 2
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