I’m so pissed this is the 2 time I order light sauce on my pizzas and they keep putting a lot of sauce and when I call no one answers
Atmosphere: 1
Food: 1
Service: 1
Summer Garza
Went to Pizza Hut to pick up my order said it was ready online, when I get to the store it wasn’t ready. They left me sitting at the window for 20 mins waiting no one came and talked to me till they said the pizza stuck to the pan? Didn’t even get an apology.
Atmosphere: 3
Food: 2
Service: 1
delfi lyon
They charge you extra money for the good. Be careful at the time to pay your bill. The menu says a Price and at the end you Pay way more...
Atmosphere: 1
Food: 1
Service: 1
Darlene Vidal
Ordered pizzas for gathering and the sauce was too sweet or had sugar added
Atmosphere: 1
Food: 1
Service: 1
Mike Albidres
Shity attitude with the person at pick up desk asked for crushed peppers and was told are you going to pay for them. I call asking for the manager told him how I was treated he said he didn't care leave a bad review if I don't like it.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Supreme Pizza, Personal Pan Pizza
Zachariah Dutcher
All I asked for was a supreme pizza with no sausage with extra mushrooms. How hard is that to get right. Pizza Hut can’t seem to get this right in any town I visit. I’m done.
Service: 1
Bryan Hedrick
I typically avoid posting complaints about local businesses, as I understand how challenging the food service industry can be. However, I feel this experience needs to be shared.
Today, we ordered a pizza from Pizza Hut in Hereford, requesting extra sauce. Unfortunately, the pizza we picked was both burnt and completely dry, with no sign of the extra sauce we had requested. After taking a single bite and noticing the issues, we called the store. They assured us they would remake the pizza, but we would need to go to the store to pick it up.
When we arrived to collect the replacement, we were informed that, because we had taken one bite of the original pizza, we would need to pay for an entirely new one. This left me puzzled—does this policy mean they intended to resell the original pizza?
I’m disappointed, as this experience has left me questioning whether customer satisfaction is truly a priority for Pizza Hut Hereford.
Anahi Cigarroa
Waited 50 minutes in line after placing an order ahead of time. Bad customer service
Atmosphere: 1
Food: 1
Service: 1
Alyaha Rubalcava
Placed order hours before just wait 40 minutes in line. Couldn’t even get free packets or parmesan for the wait.
Atmosphere: 1
Food: 1
Service: 1
Ysenia Velasquez
I don’t even know where to begin with this place second time here eating and both times have been sorry! Waiters don’t even know how to take orders and it’s hot in the dine in! And what place don’t have fountains bottles really!!?? Just a no go for me at all
We ordered a dinner box and never got our cheese sticks after a hour of waiting till we got in our truck to leave then he came running out with them. After reminding him that we didn't get them 5+ times. Then I opened the box and they were bread sticks. Worst pizza hut I've ever been to . It was about 85° in the restaurant to top it off.
Atmosphere: 1
Food: 1
Service: 1
TinTin
Literally live right down the road and still took forever for my order to arrive, by the time it got here it was already cold……
Glo
Food was delicious, it arrived hot and all the order was correct, I am very happy with the order, the ingredients were great quality and the bread was crunchy, everything was baked amazingly. I haven't had pizza this great in a long while. The wings were crunchy and really good sauce. We enjoyed it all. Thank you. Keep baking items this way.
Neal
Rude and LAZY people.
LeeAnn Guerra
My husband doesn't like pizza much but he loves pizza from Pizza Hut. The food was good and tasty.
I’m so pissed this is the 2 time I order light sauce on my pizzas and they keep putting a lot of sauce and when I call no one answers
Atmosphere: 1
Food: 1
Service: 1
Went to Pizza Hut to pick up my order said it was ready online, when I get to the store it wasn’t ready. They left me sitting at the window for 20 mins waiting no one came and talked to me till they said the pizza stuck to the pan? Didn’t even get an apology.
Atmosphere: 3
Food: 2
Service: 1
They charge you extra money for the good. Be careful at the time to pay your bill. The menu says a Price and at the end you Pay way more...
Atmosphere: 1
Food: 1
Service: 1
Ordered pizzas for gathering and the sauce was too sweet or had sugar added
Atmosphere: 1
Food: 1
Service: 1
Shity attitude with the person at pick up desk asked for crushed peppers and was told are you going to pay for them. I call asking for the manager told him how I was treated he said he didn't care leave a bad review if I don't like it.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Supreme Pizza, Personal Pan Pizza
All I asked for was a supreme pizza with no sausage with extra mushrooms. How hard is that to get right. Pizza Hut can’t seem to get this right in any town I visit. I’m done.
Service: 1
I typically avoid posting complaints about local businesses, as I understand how challenging the food service industry can be. However, I feel this experience needs to be shared. Today, we ordered a pizza from Pizza Hut in Hereford, requesting extra sauce. Unfortunately, the pizza we picked was both burnt and completely dry, with no sign of the extra sauce we had requested. After taking a single bite and noticing the issues, we called the store. They assured us they would remake the pizza, but we would need to go to the store to pick it up. When we arrived to collect the replacement, we were informed that, because we had taken one bite of the original pizza, we would need to pay for an entirely new one. This left me puzzled—does this policy mean they intended to resell the original pizza? I’m disappointed, as this experience has left me questioning whether customer satisfaction is truly a priority for Pizza Hut Hereford.
Waited 50 minutes in line after placing an order ahead of time. Bad customer service
Atmosphere: 1
Food: 1
Service: 1
Placed order hours before just wait 40 minutes in line. Couldn’t even get free packets or parmesan for the wait.
Atmosphere: 1
Food: 1
Service: 1
I don’t even know where to begin with this place second time here eating and both times have been sorry! Waiters don’t even know how to take orders and it’s hot in the dine in! And what place don’t have fountains bottles really!!?? Just a no go for me at all
Restaurantji Recommends
We ordered a dinner box and never got our cheese sticks after a hour of waiting till we got in our truck to leave then he came running out with them. After reminding him that we didn't get them 5+ times. Then I opened the box and they were bread sticks. Worst pizza hut I've ever been to . It was about 85° in the restaurant to top it off.
Atmosphere: 1
Food: 1
Service: 1
Literally live right down the road and still took forever for my order to arrive, by the time it got here it was already cold……
Food was delicious, it arrived hot and all the order was correct, I am very happy with the order, the ingredients were great quality and the bread was crunchy, everything was baked amazingly. I haven't had pizza this great in a long while. The wings were crunchy and really good sauce. We enjoyed it all. Thank you. Keep baking items this way.
Rude and LAZY people.
My husband doesn't like pizza much but he loves pizza from Pizza Hut. The food was good and tasty.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
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