I have loved Marcos and ate here often. The last 3 visits have been horrible. After the first horrible experience, the manager did reach out to fix the issue. The second came when I placed the pizza for pick up and tried picking it up. The same thing happened in my first experience when they could not find my order. Eventually they found it and told me I could not place the credit the manager gave me because the order was placed online. I told him the manager said I could order online and use the credit. He said he had to speak with the manager. About 10 minutes later he returned and asked if I wanted to use the full credit or half the credit. I said I just wanted the pizza, please. Finally, it was brought to me. These 2 visits happened at the end of Dec and the beginning of Jan. Now that it was over a month later, I decided to try again. My job gave us coupons for Marcos. My friend wanted a pizza too, so I placed 2 orders for us to pay separately. When I arrived to pick up the pizza I was informed they would not accept the coupon because I placed 2 orders. I said I didn't plan to use the coupon but on 1 order, my friend was paying for the other. The guy acted frustrated with me so I left. While I enjoyed Marcos since the 1st location opened in Hewitt, I will not be returning to the one on Ritchie Road. I'll make the trip to the other Marcos instead.
Atmosphere: 1
Food: 1
Service: 1
Robert Archibald
Best Pizza in Town
Tanya Bennett
Ordering was a breeze. Updated through email quickly processed my order. Delivery was earlier than expected and my driver was excellent. Food nice and hot, pizza and wings hands down the best around. Marco's off Ritchie Rd in Hewitt TX highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Jacqueline Agent
I just love WinStar, when I'm there I hate to leave. It's a great getaway
Vegetarian options: None
Parking: None
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Pizza
Robert Taylor
So I walked into this pizza place, Marco's Pizza. You get hit with that delicious smell of pizza pies. This is my first time ever ordering from marco's pizza. The gentleman at the counter, Hunter, is the General Manager. He runs this fine fine establishment. So I know that I am in good hands and about to be taken care of. So I take a slow gaze up at the pictures of the pizzas trying to figure out what i'm going to select. Bezz believe I can't just pick it off the wall and leave it alone. I'm gonna have to add something to it, a little bit of love. My eyes glaze over and move slowly across the different choices that I have. Till finally, I see White Cheezy. It was stunning like that rare white tiger. It's almost like it called out to my soul. I had to have it. Bacon, onions, sliced roma tomatoes, a white sauce that i'm told is like a garlic butter spread and three fresh cheeses blended together into what they call their signature cheese blend, plus feta cheese crumbles. I looked over all their ingredients to see what else I could spice it up with. I slapped on spinach and cheddar cheese. I had garlic butter on the crust with Romesan (Romano and parm mixed)
Mean that this is the south and that i'm in Texas..... I had to go big or go home. Everything's bigger in texas! So, of course, I went with the XL 16-inch 12 slices.
I was told ten to fifteen minutes.....
I came back ask for the pizza pie. The order deluxe for Robert. Hunter handed me that hot hot box heavy heavy heavy. When I opened up the lid, it was like the clouds parted and golden rays of light came out from heaven. I had a piece of this pizza in my hand before I even got in my ford explorer. One byte then two bytes..... That's when I knew this pizza is the best pizza. I've ever had this pizza should be illegal in 45 out of 50states. If you live out this way and this pizza joint is in your neighborhood, I am jealous. If you don't live near here, grab your girlfriend, get in the vehicle, take a joy ride and come order a pizza from Hunter
Atmosphere: 5
Food: 5
Service: 5
Alexis Eason
Always great food. Staff was nice.
Atmosphere: 5
Food: 5
Service: 5
Sacha Henderson
Came in 12.29.2024 between 7:45 pm - 7:58 pm to pickup a pizza delivery. I’ve witnessed an employee named Britany with purple dyed ends on her hair is in the kitchen wearing crocs on her shift, her position was cashier. Upon entry to your business she was hiding in the hallway close to the gas station bathrooms on her phone while on shift for 3 whole minutes. I prefer her to be fired for being out of uniform vs her receiving a coaching, but then again - businesses in Waco don’t hold white employees to the same standards as POC employees.
Atmosphere: 1
Food: 1
Service: 1
Kenneth Begin
Pricier then lil cheapers but def worth the extra bang for your buck
We called them 20 minutes before they closed and no one would answer the phone for us to place an order. We would have been there in 5 minutes from the time we attempted to call. Very Bad Customer Service.
Atmosphere: 1
Food: 1
Service: 1
JJ
I’ve been getting pizza here for a few weeks now, usually very good and have never had a problem. However today the pizza I had ordered had a disgusting, metallic, rubbery taste to it, almost made me vomit. My whole family tasted it too and we had to throw it out due to how potent it was, I am hoping none of us get sick from it. Incredibly disappointing, I’ll be very wary if I ever decide to order here again.
Atmosphere: 3
Food: 2
Service: 3
Scott Real
The pizza was good.
Atmosphere: 5
Food: 5
Service: 5
Christina S
Fast friendly service. Clean store. Employees having fun while working hard. No one was kept waiting m9re than 3 or 4 minutes.
Parking: Handicap parking right at the front door. Plenty of regular parking and a couple of quick pickup parking spots.
Wheelchair accessibility: Parking at the door and hardly any threshold sticking up from the floor.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Pizza
MONIQUE RAMIREZ
Love this Marcos!!! Living in the country makes it hard for pizza delivery, which is why I love this location and pizza! Grab it in the way home and it’s still HOT when I get home! Spicy pepperoni is delicious! Crust is amazing too!
It is pizza....... not bad, not the greatest
Atmosphere: 3
Food: 4
Service: 4
I have loved Marcos and ate here often. The last 3 visits have been horrible. After the first horrible experience, the manager did reach out to fix the issue. The second came when I placed the pizza for pick up and tried picking it up. The same thing happened in my first experience when they could not find my order. Eventually they found it and told me I could not place the credit the manager gave me because the order was placed online. I told him the manager said I could order online and use the credit. He said he had to speak with the manager. About 10 minutes later he returned and asked if I wanted to use the full credit or half the credit. I said I just wanted the pizza, please. Finally, it was brought to me. These 2 visits happened at the end of Dec and the beginning of Jan. Now that it was over a month later, I decided to try again. My job gave us coupons for Marcos. My friend wanted a pizza too, so I placed 2 orders for us to pay separately. When I arrived to pick up the pizza I was informed they would not accept the coupon because I placed 2 orders. I said I didn't plan to use the coupon but on 1 order, my friend was paying for the other. The guy acted frustrated with me so I left. While I enjoyed Marcos since the 1st location opened in Hewitt, I will not be returning to the one on Ritchie Road. I'll make the trip to the other Marcos instead.
Atmosphere: 1
Food: 1
Service: 1
Best Pizza in Town
Ordering was a breeze. Updated through email quickly processed my order. Delivery was earlier than expected and my driver was excellent. Food nice and hot, pizza and wings hands down the best around. Marco's off Ritchie Rd in Hewitt TX highly recommended.
Atmosphere: 5
Food: 5
Service: 5
I just love WinStar, when I'm there I hate to leave. It's a great getaway
Vegetarian options: None
Parking: None
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Pizza
So I walked into this pizza place, Marco's Pizza. You get hit with that delicious smell of pizza pies. This is my first time ever ordering from marco's pizza. The gentleman at the counter, Hunter, is the General Manager. He runs this fine fine establishment. So I know that I am in good hands and about to be taken care of. So I take a slow gaze up at the pictures of the pizzas trying to figure out what i'm going to select. Bezz believe I can't just pick it off the wall and leave it alone. I'm gonna have to add something to it, a little bit of love. My eyes glaze over and move slowly across the different choices that I have. Till finally, I see White Cheezy. It was stunning like that rare white tiger. It's almost like it called out to my soul. I had to have it. Bacon, onions, sliced roma tomatoes, a white sauce that i'm told is like a garlic butter spread and three fresh cheeses blended together into what they call their signature cheese blend, plus feta cheese crumbles. I looked over all their ingredients to see what else I could spice it up with. I slapped on spinach and
cheddar cheese. I had garlic butter on the crust with Romesan (Romano and parm mixed)
Mean that this is the south and that i'm in Texas..... I had to go big or go home. Everything's bigger in texas! So, of course, I went with the XL 16-inch 12 slices.
I was told ten to fifteen minutes.....
I came back ask for the pizza pie. The order deluxe for Robert. Hunter handed me that hot hot box heavy heavy heavy. When I opened up the lid, it was like the clouds parted and golden rays of light came out from heaven. I had a piece of this pizza in my hand before I even got in my ford explorer. One byte then two bytes..... That's when I knew this pizza is the best pizza. I've ever had this pizza should be illegal in 45 out of 50states. If you live out this way and this pizza joint is in your neighborhood, I am jealous. If you don't live near here, grab your girlfriend, get in the vehicle, take a joy ride and come order a pizza from Hunter
Atmosphere: 5
Food: 5
Service: 5
Always great food. Staff was nice.
Atmosphere: 5
Food: 5
Service: 5
Came in 12.29.2024 between 7:45 pm - 7:58 pm to pickup a pizza delivery. I’ve witnessed an employee named Britany with purple dyed ends on her hair is in the kitchen wearing crocs on her shift, her position was cashier. Upon entry to your business she was hiding in the hallway close to the gas station bathrooms on her phone while on shift for 3 whole minutes.
I prefer her to be fired for being out of uniform vs her receiving a coaching, but then again - businesses in Waco don’t hold white employees to the same standards as POC employees.
Atmosphere: 1
Food: 1
Service: 1
Pricier then lil cheapers but def worth the extra bang for your buck
Atmosphere: 5
Food: 5
Service: 5
Love this pizza
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We called them 20 minutes before they closed and no one would answer the phone for us to place an order. We would have been there in 5 minutes from the time we attempted to call.
Very Bad Customer Service.
Atmosphere: 1
Food: 1
Service: 1
I’ve been getting pizza here for a few weeks now, usually very good and have never had a problem. However today the pizza I had ordered had a disgusting, metallic, rubbery taste to it, almost made me vomit. My whole family tasted it too and we had to throw it out due to how potent it was, I am hoping none of us get sick from it. Incredibly disappointing, I’ll be very wary if I ever decide to order here again.
Atmosphere: 3
Food: 2
Service: 3
The pizza was good.
Atmosphere: 5
Food: 5
Service: 5
Fast friendly service. Clean store. Employees having fun while working hard. No one was kept waiting m9re than 3 or 4 minutes.
Parking: Handicap parking right at the front door. Plenty of regular parking and a couple of quick pickup parking spots.
Wheelchair accessibility: Parking at the door and hardly any threshold sticking up from the floor.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Pizza
Love this Marcos!!! Living in the country makes it hard for pizza delivery, which is why I love this location and pizza! Grab it in the way home and it’s still HOT when I get home! Spicy pepperoni is delicious! Crust is amazing too!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Pizza
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