I went to this subway yesterday for lunch and the entire interaction was terrible. The staff members I encountered were too high to even function. But that’s not the main issue here. The young man who was helping an older gentleman before me was incredibly rude to the hard of hearing customer. He then checked him out at the register, tucked his hair behind his ear, scratched his NOSE, then came and grabbed my bread and ask me what I want on my sandwich. He did this without even thinking about changing his gloves after everything he just did and touched. This is disgusting. Very terrible experience and I’ll never be back. I can only imagine the cleanliness of the parts of the store we cannot see.. :/
Atmosphere: 1
Food: 3
Service: 1
Talissa Pena
Terrible customer service experience I had to call the store 10 times just to get somebody to answer the phone I was told I wouldn’t be able to cancel my online order that I’ll have to get a reimbursement from my bank because they do not refund for online orders!!!!
Robert Scott
Sandwiches are small and skimpy.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Oven Roasted Turkey & Ham
Therog34
I just don’t get it at this Subway. They can never get an online order correct, and even when the app says it’s ready it hasn’t even started yet. Hands down worst location in McLennan County. This isn’t a review from a one time disappointment. More like a fool who keeps think over the years it will change.
Atmosphere: 2
Food: 3
Service: 1
Tribe Called Jeffs
Best sandwich in town, great management
Atmosphere: 5
Food: 5
Service: 5
Steve McClain
Lost 2 customers tonight for horrible customer service.
Bobby Duncan
Great customer service. I couldn’t hear well but 2 young ladies working there we’re really kind
Atmosphere: 5
Food: 5
Service: 5
Potluri Nikhila
Liked their service very quick.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken
Allie Seibert
There was a poor choice of vegetables because they all appeared well past their point of expiration. Settled with spinach, purple onions—the ones that didn’t look pickled—and jalapeños..praying I don’t get sick.
Atmosphere: 2
Food: 1
Service: 4
Allie Seibert (I could be Lisa)
There was a poor choice of vegetables because they all appeared well past their point of expiration. Settled with spinach, purple onions—the ones that didn’t look pickled—and jalapeños..praying I don’t get sick.
I literally just left after paying for a meal that I did not get. There were 2 employees that are obviously not good at multi-tasking. I was literally the only customer and they decided to make the online order before mine. So mine is sitting in a line behind 3 sandwiches and 2 employees working on those. Sandwich would have been cold at the slow rate they were going. I will definitely not be back.
Atmosphere: 1
Food: 1
Service: 1
Elisha C
Just moved here and stopped into this subway. The customer in front of me wanted mozzarella on their sub, and they said they didn't have any anymore. Yet how do they make pizzas? I tried ordering my sub, and they didn't know how to make it and kept asking me what's on it and in what order. When I said I wanted it toasted, they asked me how long and if 10 secondswas okay. How am I supposed to know how long you toast it for? There was a police officer behind me, and he ordered the italian sub, and all three kids working were clueless, looking for what ingredients were supposed to go on it. The officer had to then tell them much like I had to for mine. It seemed like they pulled someone random off the street and gave them a job without training. It was insane and the worst experience at Subway ever. Will not be back at this location again.
Atmosphere: 3
Food: 2
Service: 2
Ray Woolard
I came to pickup a online order on June 19. Many customers found out that the whole staff had walk off the job except one employee named Kearran. I would give this a 0 review. Only because this girl was devoted to her job until another employee made it from another store. Customer wanted to help her but didn't want to get her in trouble
Atmosphere: 1
Food: 3
Service: 1
Alyson Sultan
I let a young lady go ahead of me because she was only getting 1 sandwich, and I was going to get 3. When it came to my turn, the girl didn't want to wait on me and got the guy to take care of me because the 2 people behind me were minorities and I'm not and she wanted to take care of the 2 behind me. I will not be returning to this subway at all. The attitude towards me was horrible but the attitude towards the people behind me was very friendly.
Alicia Reynolds
The middle aged woman with the glass and dark hair, had a terrible attitude. Made myself and three other elderly people uncomfortable with the way she was tossing things aside and passive aggressively shouting at the customers. Also told me she couldn’t serve me the pizza I had ordered online, which is understandable, but I had already paid for it and was not offered a refund until I asked for one. Maybe stay in the back baking the bread or something if you obviously don’t like the public that much. :( I spent $50 and tipped really well also.
I went to this subway yesterday for lunch and the entire interaction was terrible. The staff members I encountered were too high to even function. But that’s not the main issue here. The young man who was helping an older gentleman before me was incredibly rude to the hard of hearing customer. He then checked him out at the register, tucked his hair behind his ear, scratched his NOSE, then came and grabbed my bread and ask me what I want on my sandwich. He did this without even thinking about changing his gloves after everything he just did and touched. This is disgusting. Very terrible experience and I’ll never be back. I can only imagine the cleanliness of the parts of the store we cannot see.. :/
Atmosphere: 1
Food: 3
Service: 1
Terrible customer service experience I had to call the store 10 times just to get somebody to answer the phone I was told I wouldn’t be able to cancel my online order that I’ll have to get a reimbursement from my bank because they do not refund for online orders!!!!
Sandwiches are small and skimpy.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Oven Roasted Turkey & Ham
I just don’t get it at this Subway. They can never get an online order correct, and even when the app says it’s ready it hasn’t even started yet. Hands down worst location in McLennan County. This isn’t a review from a one time disappointment. More like a fool who keeps think over the years it will change.
Atmosphere: 2
Food: 3
Service: 1
Best sandwich in town, great management
Atmosphere: 5
Food: 5
Service: 5
Lost 2 customers tonight for horrible customer service.
Great customer service. I couldn’t hear well but 2 young ladies working there we’re really kind
Atmosphere: 5
Food: 5
Service: 5
Liked their service very quick.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken
There was a poor choice of vegetables because they all appeared well past their point of expiration. Settled with spinach, purple onions—the ones that didn’t look pickled—and jalapeños..praying I don’t get sick.
Atmosphere: 2
Food: 1
Service: 4
There was a poor choice of vegetables because they all appeared well past their point of expiration. Settled with spinach, purple onions—the ones that didn’t look pickled—and jalapeños..praying I don’t get sick.
Atmosphere: 2
Food: 1
Service: 4
Restaurantji Recommends
I literally just left after paying for a meal that I did not get. There were 2 employees that are obviously not good at multi-tasking. I was literally the only customer and they decided to make the online order before mine. So mine is sitting in a line behind 3 sandwiches and 2 employees working on those. Sandwich would have been cold at the slow rate they were going. I will definitely not be back.
Atmosphere: 1
Food: 1
Service: 1
Just moved here and stopped into this subway. The customer in front of me wanted mozzarella on their sub, and they said they didn't have any anymore. Yet how do they make pizzas? I tried ordering my sub, and they didn't know how to make it and kept asking me what's on it and in what order. When I said I wanted it toasted, they asked me how long and if 10 secondswas okay. How am I supposed to know how long you toast it for? There was a police officer behind me, and he ordered the italian sub, and all three kids working were clueless, looking for what ingredients were supposed to go on it. The officer had to then tell them much like I had to for mine. It seemed like they pulled someone random off the street and gave them a job without training. It was insane and the worst experience at Subway ever. Will not be back at this location again.
Atmosphere: 3
Food: 2
Service: 2
I came to pickup a online order on June 19. Many customers found out that the whole staff had walk off the job except one employee named Kearran. I would give this a 0 review. Only because this girl was devoted to her job until another employee made it from another store. Customer wanted to help her but didn't want to get her in trouble
Atmosphere: 1
Food: 3
Service: 1
I let a young lady go ahead of me because she was only getting 1 sandwich, and I was going to get 3. When it came to my turn, the girl didn't want to wait on me and got the guy to take care of me because the 2 people behind me were minorities and I'm not and she wanted to take care of the 2 behind me. I will not be returning to this subway at all. The attitude towards me was horrible but the attitude towards the people behind me was very friendly.
The middle aged woman with the glass and dark hair, had a terrible attitude. Made myself and three other elderly people uncomfortable with the way she was tossing things aside and passive aggressively shouting at the customers. Also told me she couldn’t serve me the pizza I had ordered online, which is understandable, but I had already paid for it and was not offered a refund until I asked for one. Maybe stay in the back baking the bread or something if you obviously don’t like the public that much. :( I spent $50 and tipped really well also.
Atmosphere: 3
Food: 5
Service: 1
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