Freddy's Frozen Custard & Steakburgers

I love these burgers. Smash burgers with flavour and simple but fresh & tasty toppings. Crispy shoestring fries. The custard was just meh. Friendly staff.

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Cheeseburger

Their house specialty dishes never disappoint.

They were so unhappy to see us coming in to get food that we just left. We could hear them complaining about us right when we walked in.

Atmosphere: 1

Food: 1

Service: 1

Delicious

Atmosphere: 4

Food: 5

Service: 5

The interior of the stores literally disgusting The walls are nasty tiles are falling off everywhere there's tape holding stuff together chairs are ripped plastic faded it's honestly impressive how bad of shape the store is in and then the food was only meh

Atmosphere: 1

Food: 2

Service: 2

Horrible. Not worth your time or money. Both times we have ordered on the app, they were out of something. Ofcourse we were still charged. The first time they ask if we’d like to substitute, the second time they just said get a refund, but we will have to call up the number on the app for it. They won’t do it there. So you’ll be charged and drive away without the item you were charged for. Management is just terrible. Looking at the reviews, it’s time to get a new manager who can keep up with ordering products advertised on the menu and app and to handle this situation better. I called the store like they told me to do for a refund and the number seems to be disconnected. So now I will be contacting corporate to report this location and discuss the problems with them and I’ll be doing a chargeback since you fraudulently took our money for something I didn’t receive.

Update: Was not able to get ahold of the store as their number seems to be disconnected. Odd bc I’ve never heard of a store where you could not reach them with the number provided. Called the corporate number instead, explained to them everything that happened. They assured I would be taken care of and reached out to the district manager of this location to reach out to us for a partial refund. Days later and nothing, so I called my bank and disputed part of the charge that I was charged for and didn’t receive the item. Seems stupid to make it difficult to receive a refund, rightfully, for something I didn’t receive but paid for, and in the end the bank forced you to give my money back and you probably paid for chargeback fees. Not very smart on your end. I 100% back my statement that this location needs to be looked into (especially the number not being reachable) and needs new management (store manager, general manager, and district manager). My fault for going to the knock off Steak ‘n Shake.😅

Atmosphere: 1

Food: 1

Service: 1

Waited over 20 minutes for 3 mini ice creams.

Atmosphere: 1

Food: 5

Service: 4

Drive through wait time is insane

Brandon was very professional with a very good attitude. Definitely needs recognition. Employees like him are the reason I come back to this place.

Let me start by saying there’s no soap in the bathrooms and when I asked why there was not any the employee said that the soap dispenser broke. When I received my food the burger had sections that were pink and raw around the edges. Additionally I ordered a large fry and the tray was hardly filled. I love the food here but this trip was disappointing.

I love Freddy’s. I wish we had one closer (Justin, Tx near the Speedway). But we came out here to Highland Village to go see a movie and chose to eat here. Unfortunately it was the worse Freddy’s experience. The fries and tater tots our family got tasted like it was made in old grease. The burgers seemed slapped together. The drink machines were off. The young man who took our order seemed to not care OR he shouldn’t be on the cashier… SPEAK UP AND CLEAR DUDE! I’m just disappointed.

Delicious cheeseburgers! Great value too.

Prices to high.

Overpriced and terrible customer service

I talked my husband into driving over from Denton because we love your food. The food was great but we didn't get our large order of fries. That meant someone didn't get what they love most from Freddy's. They got some from the two orders of reg. Fries but it wasn't as much as they wanted. It is disappointing to come home and find a wrong order and know we aren't going to drive back over. I did try to call your store but there was no answer. I could understand the mistake if you had been busy but you weren't. We will be back because your food is good but I will be checking our order more closely.