Chicken fingers but they have no hot sauce ........???? Their bbq sace was awful, WTH? Chicken strips were awful. The breading was discusting. My wife says that they have recently changed the breading on the chicken and she too was quite disappointed. I'll be going back to Whataburger. But no hot sauce of anykind in Texas????? That's pretty bad. ?♂️ They could even serve Texas Petes for pennies but apearently that's too much.
Atmosphere: 2
Food: 1
Service: 4
C
The food was great and the staff was very courteous. It was also very clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dipped Cone, Steak Finger, Banana Split, Taco Salad, Crispy Tacos with Tons of Cheese, Kids Hamburger, The Dude Sandwich, Burger, Onion Rings, Mozzarella Cheese Sticks, Fries, Cookie
Gloria Alarcon
Absolutely THE WORST customer service experience Saturday evening 10/7/2023. Coming from out of town for a band festival called in advance at 9:30pm to make sure dining area was open because the website indicates HONDO DQ open until 11pm and Female employee assured me YES dining area open until 11pm. Family members arrived before me and ordered and when I arrived I was informed by a disgruntled unfriendly cashier that because it is 9:51 pm I would need to take my order TO GO because the dining area was now closed.. while trying to explain we are here together another employee literally RUNS to LOCKUP the door at 9:52pm with my 2 other family members in the parking lot unable to get in.. until someone allowed them in. The joyful evening was ruined by these salty young ladies annoyed by our choice to dine in after they had assured me they were open until 11pm. One of them stated they don't go by what the DQ site says. I guess they make up their own evening rules/hours. They served our meal In a To Go bag and boxes and we took it to the Table where my family members were sitting who had ordered a few minutes before 9:50 pm. This whole experience was disgustingly Ridiculous and disappointing and should be a case study on the importance of communication and customer service to the paying customer who is there to enjoy time eating great food (compliments to the cooks) but Instead we were made to feel unwelcomed while we ate our meal. A person may not remember what you say.. but they will always remember how you make them feel.. Hondo Dairy Queen you need evening employees that care about the importance of great customer service. At least say Hi smile and how can I help you. Maybe corporate office needs to clarify the specific time one can dine in to avoid dissatisfied customers and employees that get upset for showing up at 9:51 pm.
Atmosphere: 1
Food: 5
Service: 1
Raven Wood (StoneWater13)
The food is ok, but the place feels dirty. When you walk in, the horrid restroom is all you
The food is ok, but the place feels dirty. When you walk in, the horrid restroom is all you
Atmosphere: 1
Food: 4
Service: 4
J Gallegos
Great staff and service , clean dinning area .outdated
Atmosphere: 5
Food: 5
Service: 5
Amy Zerr-Bales
Ice cream is always good....the food is a gamble.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Dipped Cone
Chad Drown
Service was terrible, when they made my order wrong I asked them for the correct one and the people behind the counter were saying terrible things about me for returning the food (saying things on how i look and i just want it for free) and when they gave the correct order it was raw and soaked in grease ( Assuming to teach me a leason) DQ needs to shut this one down or complete restructure.
Atmosphere: 1
Food: 1
Service: 1
tidynation
My husband and I cannot eat breadWe'll order stuff with no bun and eat with fork and knife. That usually entails making the burger in a container, which they did. Tell me what hunger is going to be busted with this? They gave us no condiments!!!! None!!! 11 bucks for this and some fries. I wanted to cry and we live in the country so we couldn't just return it without it being another trip for my kids.It was busy but there were about 8 employees present, so the building really shouldn't have been that freaking messy. I'm surprised no one slipped and sued. Honestly.DQ in Castroville is awesome!! No offense, but yes.
Order not done right after I returned home so ck order. Fries not up to DQ standards.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Dipped Cone, Crispy Tacos with Tons of Cheese, Burger
Very professional and nice. Good to see now days
Steady, ice cream go-to. Chocolate soft-serve WHAT???? THE
Food: 5
Service: 5
Love those dipped cones.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dipped Cone
Best of the best ? 100% recommend this spot ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dipped Cone, Steak Finger, Fries
Chicken fingers but they have no hot sauce ........???? Their bbq sace was awful, WTH? Chicken strips were awful. The breading was discusting. My wife says that they have recently changed the breading on the chicken and she too was quite disappointed. I'll be going back to Whataburger. But no hot sauce of anykind in Texas????? That's pretty bad. ?♂️ They could even serve Texas Petes for pennies but apearently that's too much.
Atmosphere: 2
Food: 1
Service: 4
The food was great and the staff was very courteous. It was also very clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dipped Cone, Steak Finger, Banana Split, Taco Salad, Crispy Tacos with Tons of Cheese, Kids Hamburger, The Dude Sandwich, Burger, Onion Rings, Mozzarella Cheese Sticks, Fries, Cookie
Absolutely THE WORST customer service experience Saturday evening 10/7/2023. Coming from out of town for a band festival called in advance at 9:30pm to make sure dining area was open because the website indicates HONDO DQ open until 11pm and Female employee assured me YES dining area open until 11pm. Family members arrived before me and ordered and when I arrived I was informed by a disgruntled unfriendly cashier that because it is 9:51 pm I would need to take my order TO GO because the dining area was now closed.. while trying to explain we are here together another employee literally RUNS to LOCKUP the door at 9:52pm with my 2 other family members in the parking lot unable to get in.. until someone allowed them in. The joyful evening was ruined by these salty young ladies annoyed by our choice to dine in after they had assured me they were open until 11pm. One of them stated they don't go by what the DQ site says. I guess they make up their own evening rules/hours. They served our meal In a To Go bag and boxes and we took it to the Table where my family members were sitting who had ordered a few minutes before 9:50 pm. This whole experience was disgustingly Ridiculous and disappointing and should be a case study on the importance of communication and customer service to the paying customer who is there to enjoy time eating great food (compliments to the cooks) but Instead we were made to feel unwelcomed while we ate our meal. A person may not remember what you say.. but they will always remember how you make them feel.. Hondo Dairy Queen you need evening employees that care about the importance of great customer service. At least say Hi smile and how can I help you. Maybe corporate office needs to clarify the specific time one can dine in to avoid dissatisfied customers and employees that get upset for showing up at 9:51 pm.
Atmosphere: 1
Food: 5
Service: 1
The food is ok, but the place feels dirty. When you walk in, the horrid restroom is all you
Atmosphere: 1
Food: 4
Service: 4
Great shakes and service was super
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The food is ok, but the place feels dirty. When you walk in, the horrid restroom is all you
Atmosphere: 1
Food: 4
Service: 4
Great staff and service , clean dinning area .outdated
Atmosphere: 5
Food: 5
Service: 5
Ice cream is always good....the food is a gamble.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Dipped Cone
Service was terrible, when they made my order wrong I asked them for the correct one and the people behind the counter were saying terrible things about me for returning the food (saying things on how i look and i just want it for free) and when they gave the correct order it was raw and soaked in grease ( Assuming to teach me a leason) DQ needs to shut this one down or complete restructure.
Atmosphere: 1
Food: 1
Service: 1
My husband and I cannot eat breadWe'll order stuff with no bun and eat with fork and knife. That usually entails making the burger in a container, which they did. Tell me what hunger is going to be busted with this? They gave us no condiments!!!! None!!! 11 bucks for this and some fries. I wanted to cry and we live in the country so we couldn't just return it without it being another trip for my kids.It was busy but there were about 8 employees present, so the building really shouldn't have been that freaking messy. I'm surprised no one slipped and sued. Honestly.DQ in Castroville is awesome!! No offense, but yes.
Atmosphere: 2
Food: 1
Service: 2