This place was pretty run down and needed some serious TLC. The host was on curtious and friendly. Fortunately, I got my meal to go, but the fries were obviously under the warming lamp for a while. Burger was good, and the rootbeer float hit the spot.
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Root Beer Float, Burger
Maria Gusman
Clean atmosphere! food was hot and fresh. Cashier was very welcoming and crew seemed very happy! I was very pleased!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Root Beer Float, Sandwich
robert latona
Went through the drive thru, staff was cool and pretty fast service!
The Service/ Customer Service is the worst I have ever ever experienced. Extremely rude and impatient cashier at the window. Tried calling to speak to the manager, He was extremely short and just as rude.This was the worst experience. I didn’t expect the process or ordering to become derailed while trying to figure out the menu and order.I’m extremely embarrassed to share cultural and aesthetic similarities with these staff members.This is sad. Check out all the reviews in here and Yelp. I contacted corporate and left a complaint. They may have to shut this location down or do an entire staff overhaul or something it this is common practice.This is the only one in Houston (AW Restaurant).The Cashiers/ Managers… I’m confused.And why?!!!!? Unprovoked and unexpected abrupt and rude responses and not able to even place an order.And I’m sure someone better not even thing about asking questions or substitutions…If THEY EVER HAD AN “Undercover Boss Situation” this location would be shut down immediately.I don’t want or need any call or gift card or any “what can we do to make this right”…The cooperate manager or franchisee owner needs to address this…Or better yet- the owner needs to just go to the drive through and place an order. Just order from your own location and let the experience unfold from there.
Atmosphere: 1
Food: 1
Service: 1
Melissa
I think this is only a long John silvers…… an older lady in the drive through got extremely aggressive with me for ordering onion rings with A&W sauce. She yelled at my boyfriend claiming this is the only A&W location in existence and it was a VERY confusing encounter! They also apparently do not sell ice cream and the aggressive lady definitely made me regret asking for it! She confronted me and asked what I was saying to my boyfriend while I was in the car……I had said this might only be a long John silvers location. I’ve never met a drive through employee so hostile. We had to wait 10 minutes for a burger + corn dog nuggets and I’m nervous she spit in our food or something. There was a younger girl working as well and she was polite despite her coworkers hostility.
Atmosphere: 1
Food: 1
Service: 1
Phillip Nauling
I love the Hamburgers and Chilli
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Root Beer Float, Burger
Yuriy Mandzyak
Service is fine, but the food is awful.
Atmosphere: 2
Food: 1
Service: 5
Laurie Metcalf (Lauriebegood)
Has anyone ever had a bad visit to A&W to get a RootBeer float? I wish there wes an A&W in every neighborhood.
Angel Hernandez
I was craving a root beer float with my girlfriend and we drove all they way over there and expecting it to be a A&w place I expected it to have ice cream . Getting there I was excited and couldn’t wait to get that root beer float I was craving. Until I learned when ordering that they didn’t not have any ice cream my drive and moment was ruined , and just got ice cream at the McDonald’s but my craving for the root beer float didn’t not die.Again I went today right now and still no ice cream ://..
Smelled really bad inside the store. Stood there for 5 minutes, and nobody came to take our order. Just mean mugged by the only person we see behind the counter. No wonder it is always empty.
Atmosphere: 1
Service: 1
Haniyfa M.
I ordered through DoorDash from this particular restaurant Long John Silver's West Road at 45 and I must say never again. Food presence to me, You know how you present the food. Well, it seemed like everything was just thrown in the box. It was an ugly sight to say the least. So that just threw my whole dinner off. the food was greasy as usual. I don't know the box was just in disarray and it just messed up the whole meal. didn't get the condiments I asked for either.
Daniel Grabowski
I had a very poor experience at this location. I spoke with a young man (didn’t get his name) through the drive thru. I couldn’t read the menu so I was asking questions. Granted I am the only one in the drive thru the entire time. He asks me to pull up to the window and an older lady named Maria was very abrupt, rude and to top it off She rolled her eyes when I asked a few more questions. Very rude, awful service, except the young man. Good food though
Atmosphere: 3
Food: 5
Service: 1
Ahmed Khairalden
I wasn’t able to even place an order without the lady in the to-go window started being extremely rude. At around 2:35pm, my uncle and I went to try out A&W, when we pulled up to the window, you can already tell by her face (I believe her name was Marie, an older lady) she was not having a good day. I greeted her and asked if I could order 2 A1’s one combo and one just the sandwich. She then corrected me in a rude manner saying then I don’t want two A1’s then proceeded to give me my total when I was not done ordering. I informed her that I would like to order more and she gave an attitude back AGAIN. Then my uncle asked her why she has an attitude and she snapped back saying: “I am not your server, he is.” Talking about me. Is it because I’m a darker skin? One can come up with endless scenarios based on what she meant by saying that. Needless to say, we did not end up trying this place at all. Couldn’t even place an order without the lady being racist and rude. I have never encountered anyone this rude at a fast food place or restaurant in my life.
Atmosphere: 1
Service: 1
Matt ward
Kinda dirty. Ice cream machine was broken. Root beer was a bit, sour? Hard to describe. Was just a bit off
This place was pretty run down and needed some serious TLC. The host was on curtious and friendly. Fortunately, I got my meal to go, but the fries were obviously under the warming lamp for a while. Burger was good, and the rootbeer float hit the spot.
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Root Beer Float, Burger
Clean atmosphere! food was hot and fresh. Cashier was very welcoming and crew seemed very happy! I was very pleased!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Root Beer Float, Sandwich
Went through the drive thru, staff was cool and pretty fast service!
Food: 4
Service: 4
Recommended dishes: Root Beer Float, Bacon Double, Cheeseburger Combo, Cheeseburger
Like food service horrible employees yelling at customers. Very dirty service.
Atmosphere: 3
Food: 2
Recommended dishes: Root Beer Float, Fish, Burger, Cheeseburger
The Service/ Customer Service is the worst I have ever ever experienced. Extremely rude and impatient cashier at the window. Tried calling to speak to the manager, He was extremely short and just as rude.This was the worst experience. I didn’t expect the process or ordering to become derailed while trying to figure out the menu and order.I’m extremely embarrassed to share cultural and aesthetic similarities with these staff members.This is sad. Check out all the reviews in here and Yelp. I contacted corporate and left a complaint. They may have to shut this location down or do an entire staff overhaul or something it this is common practice.This is the only one in Houston (AW Restaurant).The Cashiers/ Managers… I’m confused.And why?!!!!? Unprovoked and unexpected abrupt and rude responses and not able to even place an order.And I’m sure someone better not even thing about asking questions or substitutions…If THEY EVER HAD AN “Undercover Boss Situation” this location would be shut down immediately.I don’t want or need any call or gift card or any “what can we do to make this right”…The cooperate manager or franchisee owner needs to address this…Or better yet- the owner needs to just go to the drive through and place an order. Just order from your own location and let the experience unfold from there.
Atmosphere: 1
Food: 1
Service: 1
I think this is only a long John silvers…… an older lady in the drive through got extremely aggressive with me for ordering onion rings with A&W sauce. She yelled at my boyfriend claiming this is the only A&W location in existence and it was a VERY confusing encounter! They also apparently do not sell ice cream and the aggressive lady definitely made me regret asking for it! She confronted me and asked what I was saying to my boyfriend while I was in the car……I had said this might only be a long John silvers location. I’ve never met a drive through employee so hostile. We had to wait 10 minutes for a burger + corn dog nuggets and I’m nervous she spit in our food or something. There was a younger girl working as well and she was polite despite her coworkers hostility.
Atmosphere: 1
Food: 1
Service: 1
I love the Hamburgers and Chilli
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Root Beer Float, Burger
Service is fine, but the food is awful.
Atmosphere: 2
Food: 1
Service: 5
Has anyone ever had a bad visit to A&W to get a RootBeer float? I wish there wes an A&W in every neighborhood.
I was craving a root beer float with my girlfriend and we drove all they way over there and expecting it to be a A&w place I expected it to have ice cream . Getting there I was excited and couldn’t wait to get that root beer float I was craving. Until I learned when ordering that they didn’t not have any ice cream my drive and moment was ruined , and just got ice cream at the McDonald’s but my craving for the root beer float didn’t not die.Again I went today right now and still no ice cream ://..
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Root Beer Float
Restaurantji Recommends
Smelled really bad inside the store. Stood there for 5 minutes, and nobody came to take our order. Just mean mugged by the only person we see behind the counter. No wonder it is always empty.
Atmosphere: 1
Service: 1
I ordered through DoorDash from this particular restaurant Long John Silver's West Road at 45 and I must say never again. Food presence to me, You know how you present the food. Well, it seemed like everything was just thrown in the box. It was an ugly sight to say the least. So that just threw my whole dinner off. the food was greasy as usual. I don't know the box was just in disarray and it just messed up the whole meal. didn't get the condiments I asked for either.
I had a very poor experience at this location. I spoke with a young man (didn’t get his name) through the drive thru. I couldn’t read the menu so I was asking questions. Granted I am the only one in the drive thru the entire time. He asks me to pull up to the window and an older lady named Maria was very abrupt, rude and to top it off She rolled her eyes when I asked a few more questions. Very rude, awful service, except the young man. Good food though
Atmosphere: 3
Food: 5
Service: 1
I wasn’t able to even place an order without the lady in the to-go window started being extremely rude. At around 2:35pm, my uncle and I went to try out A&W, when we pulled up to the window, you can already tell by her face (I believe her name was Marie, an older lady) she was not having a good day. I greeted her and asked if I could order 2 A1’s one combo and one just the sandwich. She then corrected me in a rude manner saying then I don’t want two A1’s then proceeded to give me my total when I was not done ordering. I informed her that I would like to order more and she gave an attitude back AGAIN. Then my uncle asked her why she has an attitude and she snapped back saying: “I am not your server, he is.” Talking about me. Is it because I’m a darker skin? One can come up with endless scenarios based on what she meant by saying that. Needless to say, we did not end up trying this place at all. Couldn’t even place an order without the lady being racist and rude. I have never encountered anyone this rude at a fast food place or restaurant in my life.
Atmosphere: 1
Service: 1
Kinda dirty. Ice cream machine was broken. Root beer was a bit, sour? Hard to describe. Was just a bit off
Atmosphere: 1
Food: 5
Service: 3
Recommended dishes: Root Beer Float