Baskin-Robbins

15242 Wallisville Rd, Black Rock Rd, Houston
(832) 582-8024

Recent Reviews

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Alex Murray

Young staff is untrained and incompetent and apparently their boss is just the same.

Had an Uber Eats order with them for a $50 ice cream cake they didn't have in stock and said they didn't have the ingredients to make it- I don't know why it's even available on the app if so. Asked them to just cancel it. 15 minutes later had to reach out to Uber support, which directed me to call the store as according to Uber policy the restaurant is supposed to cancel if the problem is on their end so I don't have to pay for the cancellation.

The clearly young employee had no idea what I was talking about, said she would call her boss and call me back. Somehow in the five minutes she called back about my 'doordash' order so she couldn't even listen to the customer on the phone. Her and the boss claimed they can't do anything, sucks to be me.

Thankfully Uber support cancelled once I got ahold of a human, but I was almost charged $50 for nothing because their staff (and their manager clearly) is completely incompetent.

Beatriz Gonzalez

The best ice cream in town ✨💕

ana garcia

I came to buy ice cream and the Jamoca ice cream had a weird taste too. In I ask if they could exchange in they told me they could not do anything about it. In the service was horrible they ignored me when I was called them for sample they gave me the service until they felt it was necessary. I am a regular customer and I usually order Jamoca it had a taste like expired.

Jennifer Thomas

The service was horrible!!! The 2 workers there totally ignored us. Took care of other people who were in line behind us. So I grabbed a pint of ice cream since I couldn't get service and waited at the cash register to pay... Just to be told that they don't accept bills over $20. I was paying with a $50 and then laughed at me when I sa

Tashiã Danielle

If you love ice cream, you have to try this Baskin Robbins! The waffle cone is just the right size, and the cookies and cream was delicious. The chocolate chip mint is equally great, packed with rich chocolate chips. I highly recommend this spot for an outstanding ice cream treat!

Atmosphere: 5

Food: 5

Service: 5

Pável Marrero Pulgar

Today I stopped by here at Delivery, the service is fast and efficient, the snows look divine, what catches my attention is that there is very little space for customers to sit. I can't wait to go as a client, I love snow and, as I said, these look divine.

Kid-friendliness: There were some little ones with their families, so yes... it is suitable for children.

Atmosphere: 5

Service: 5

Garacide

ive never been here before

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Oreo Layered Sundae

CANDY

The sign said open it was like 9:50pm so i made sure and they said yes we are open for 10 more minutes. I placed a simple order and they made my ice cream but refused to put sprinkles on it because they closed in 10 minutes...? I said okay it's just sprinkles and if your sign says open then you have 10 minutes to put sprinkles on an ice cream. The manager refused. He said they already cleaned up and toppings are closed. I said sooo your open for 10 more minutes to fix a bowl of ice cream but the sprinkles are closed...? He said yes. The sprinkles were sitting right there in a bowl with plastic wrap on top. I told them throw my ice cream away I'll go somewhere else. They were too lazy to add a simple thing like sprinkles.

Service: 1

Axxley

Clean. Good service.

Atmosphere: 5

Food: 5

Service: 5

SANTANA RAMIREZ

Really good

Leah M.

Love The Cookies And Creme Flavor. The Chocolate Is Good Too. I Usually Get Both.

H

We gave 66 dollars for a 46 dollar cake and received 4 dollars in change

Toni Ramirez

Great customer service. They greet and fully respect their customers.

Jah Davis

I ordered the triple scoop and literally wish I could post the pic of what I got 11 bucks wasted. I not sure is it because I Door dashed the item but come on..... this is ridiculous ? ? ?

Lilia Millan

High traffic area. Not enough staff. Ice cream ? ? ? was great.

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