Baskin-Robbins
9315 Katy Fwy, Houston
(713) 468-3642
Recent Reviews
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Their staff is the main reason why I will never step foot inside this store again.
Their staff is the main reason why I will never step foot inside this store again.
This Baskin-Robbins location has been part of my life since my high school days, and it’s still going strong after all these years. Every time I come back, it brings back great memories of hanging out with friends, grabbing ice cream after school, and celebrating little moments.
The staff has always been friendly, patient, and welcoming. The store is always clean, and they keep the ice cream fresh and fully stocked with all the classic flavors I grew up loving — plus some new ones to try.
Places like this are rare nowadays — businesses that have stayed consistent, reliable, and part of the community for so many years. Thank you for staying in the neighborhood and for always serving happiness in a cup or a cone. I’ll always come back.
Kinda crazy that they won’t give you a cup of water. I saw them tell a non-customer they couldn’t give out water which I thought was in poor taste. But after my ice cream, I was very thirsty and they wouldn’t give me one either. Very stingy business practice. The girls who worked there were great, and so was the product. But the owner obviously put this policy in and I won’t be back.
We were really looking forward to our visit, but unfortunately, the service fell short. The employee seemed disengaged and uninterested in helping us, even wearing earbuds while working. It felt as though our presence was more of an inconvenience than a customer interaction. We hope this feedback helps improve the experience for others in the future.
Love the ice cream, everyone there is really nice.
Very good customer service
Great ice cream
Parking: Near lots of shopping
Kid-friendliness: Great for birthday parties
Atmosphere: 4
Food: 5
The employee that served me was sweet and attentive but the ice cream was lackluster and just didn't really impress me. What irritated me the most was I purchased a bottle of soda and when I tried it, it was completely flat. I looked at the expiration and it expired almost 6 months ago, that needs to be taken off the shelf and doesn't need to be served to guests.
I know it's hard on business' to take a loss but if you don't keep track of soda expiring it makes me wonder how long everything else is allowed to run past the date it should at this place.
Great service and delicious ice creams. Clean and kids friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Cone
They made my birthday cake which I took to work, and everybody loved it. I got the ice cream cake, half chocolate half vanilla, with Oreo ice cream topping. The decor was cute and the taste was incredible. Staff here are so kind, and helped me in a time crunch. Coming back here for all my cake needs!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This is the number one Baskin Robbin’s ever!! The store is super clean and organized and has so many ready made ice cream desserts to choose from and take with you. Staff is amazing!! ⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Without knowing the place, walking with my 4-year-old son, we entered the place. A very good surprise since they treated us excellently and very cordially. Since my son couldn't decide, they allowed him to try a couple of ice creams, always with the most cordial attention. The place is very nice, clean and tidy. The ice creams are very well displayed. Excellent product quality price. We would return again since the experience was very satisfactory.
Atmosphere: 5
Food: 5
Service: 5
this was great. Scoops were HUGE and not too pricey. Ice cream was delicious- loved the strawberry cheesecake, coffee, and mango flavors. Staff was also super helpful.
they got good ice cream
Atmosphere: 5
Food: 5
Service: 5
My experience here was quite disappointing, to say the least. After waiting longer than necessary for service, I observed the employees engrossed in their own gossip session. I had to make my presence known before they decided to pay any attention. Despite being respectful, I felt rushed during my order. I needed more than one ice cream, but the gentleman abruptly gave me my total before I even finished ordering, which left me in shock. I felt unheard and disrespected. Consequently, I have decided to take my business elsewhere.Just a word of caution for anyone considering visiting - there seems to be a lack of professional conduct and leadership in this establishment.
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