Baskin-Robbins
3266 Westheimer Rd, Houston
(713) 520-6881
Recent Reviews
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Extremely rude older lady. She was on her phone the entire time we wanted service then got upset because my spouse and I both had birthday redemption coupons and didn’t tell her in the beginning. If you don’t want to work at your job then quit. It’s not that hard to be a decent human
Atmosphere: 1
Food: 5
Service: 1
Lovely , nice and cool ambiance. Very good customer service bernice is very polite and good.
Atmosphere: 4
Food: 4
Service: 5
I’ve noticed that no matter how nice you are to some of the workers they’ll still give you bad quality cones and give you mediocre at best treatment if you’re obviously a student from the school in front. Ive tested this theory over the course of the 4 years of my school career and every time i show up in my uniform they go to the back and give me the STALEST cone they could possibly find and most of the staff are very rude, and condescending. The times I’ve gone there without my uniform and with my parents they give me the cones from the front. Today I went and the guy working there didn’t seem to care about providing at least somewhat decent customer service. He had a very stern face during the whole interaction and when i POLITELY asked for some cherries he denied there being any. I returned half and hour later with my dad and to my surprise the person infront of us had a cup with a cherry on top ?. thankfully this time 2 other kind polite women helped us and I asked them if they had cherries and they said they did. Which is really weird because what’s the reason for lying? I asked the really nice young girl who the manager is and she pointed to the guy who had just been rude to me. This is completely unacceptable behavior from a MANAGER. I thought a managers job was to provide friendly and welcoming customer service. Hope he gets fired ?and people from my school stop going because not only is the service SUBPAR but so is the ice cream and the cleanliness. I literally saw a roach right outside their door.
Atmosphere: 1
Food: 3
Service: 2
31 flavors of yummy ?
Atmosphere: 5
Food: 5
Service: 5
Great ice cream definitely recommend
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Rainbow Sherbet
I come here time to time, but let me tell you this place isn’t very clean . It’s old and outdated. The staff is young and immature.
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Rainbow Sherbet
I come here time to time, but let me tell you this place isn’t very clean . It’s old and outdated. The staff is young and immature.
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Rainbow Sherbet
I know most of you all know that if you need to use the restroom because of an emergency, you just go. This was my closest restroom near me .. especially if you have a condition called UC. I KNOW I wasn't buying ice cream, but I have a card that allows me to use private restrooms. Anyway, just letting you know, please be open-minded about people with disabilities.
Ice cream was delicious, so rich and creamy. We watched them making their own waffle cones. They were wonderful!
Atmosphere: 3
Food: 5
Service: 5
This place has the most disrespectful workers ever. We asked may we try a sample of a new flavor and the workers said they aren’t give out samples.. what Baskin Robin doesn’t let you try out their new flavors.. then I had a coupon for a free scoop because I recently found out they had an app and the Manager said we don’t accept that. I asked why he said the Scanner wasn’t working, yet he used it 2 customers before us. Make it make sense.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The ice cream have no taste felt like eating a paper
Took my kids to enjoy some ice cream after school to be told that we couldn’t eat inside , such a disappointment to take away from quality time with my kids.
No restrooms!
scammers, they upcharge you for toppings $1.00 each one, worse they asked you if you want more toppings or the icream brownie bowl with everything to upcharged you, that old lady told the guy on the register to charged me extra toppings and ended up paying around $9.00, for a ridiculous small bowl, scammmerrrssss horrriblle service
I love this place super clean
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