They closed it 10 mins before closing time and said would not serve. Very disappointing.
Manvi Patel
Third class servicenever come to this storeThey are having problem to give any service.RidiculousThey don’t know how to talk to customer
Yuri G.
The lady working there was so nice and my Oreo blast was like iced coffee it was good
Jerry Tripp
Great tasting ice cream with a lot of choices. A well managed store.
L N
Ice cream good.. it's just the service is horrible I'm not sure how many time I came down hw6 area to come here getting ice cream the person behind the counter always different never happy like something happened to them or someone upset them before me. But overall ice cream is good it's just that the employees are very uncomfortable.
Yolitzin N.
ordered door-dash pickup & got the wrong ice cream. i don't know how you confuse strawberry cheesecake with mint??? i also found a piece of short beard hair & there so happened to be a male working there with an uncovered beard when i went back. that's disgusting.
SULMA BENITEZ
I saw with my own eyes this employee Ibraham spit in my ice cream please guys do NOT come here !!!
Jin Doo
If only I could give a 0 star, I gladly would- because the staff at this location were a letdown? ?. My daughter just had 2 back to back viral videos, so I brought her to get some ice cream to celebrate, told her she could get whatever you wanted, I was on the phone. (She’s a 9yr old black girl) She told the lady behind the counter what she wanted, asked for it in a cone- lady gave her ice cream in a cup with an empty cone. When I asked my daughter, she said the lady told her “Well you did not specify”. So I go over and say hey can you please give her whatever she wants and I’ll pay for it- she wants it in a cone. The lady replies “why can’t she put it in herself?”, i said but I told you I’d pay for it, can you please put it in this empty cone, fill it up it’s ok I’ll pay, the other lady comes in and goes “Why can’t you do it yourself?”, I tried to tell her that this isn’t the best way to talk to customers, she made a irritated face, laughed and walked off with a side wave. I asked the lady, how do I get ice cream in a cone for my daughter, she said I’d have to PAY for it, meaning twice, meaning get ANOTHER ice cream. I said fine. Got it and paid for it, asked for the manager’s name which she said was “Mariam”. Had my daughter throw away the ice cream in the cup, took a few pics and walked away. They make Baskin-Robbins look bad, can’t even make a little girl feel special. This is my first negative review this year, and that says a lot. Check your video to verify.
Steven T.
Manager is rude asf talks back idk if he is a manager or not is an old man but very unprofessional wouldn't recommended so much for costumer service
I came here a few nights ago, the employee truly had patience with me & my big family & he was so sweet! I don’t remember his name but is started with a H or maybe S I’m unsure I didn’t catch it but such a sweet guy! we had a coupon that the school gave us but we weren’t able to use it at that location but he called his manager & told us where we were able to use it at he was truly sweet.
Lizzy Liz
OMG, please....you've got to try theWild N Reckless ice cream!!! Or if you get a Wild hair...like me...go for the banana ? split!! Go get a SMILE ☺️ in a cup!! Add some hot fudge ?
tiffany portis
Baskin Robins has always been a favorite. This location is clean. Staff are friendly. Social distancing is minimal but its a small location so its to be expected.
Saima Alam
Courteous customer service and yummy ice creams
N A
I went there on my birthday. I ordered several scoops of ice cream. I also had a coupon for a free scoop of ice cream for my birthday. When I showed the guy behind the counter my coupon he stated that I could only get a kids cup. By this time he had already scooped the ice cream into small cups. He put the small size I requested to the side and proceeded to scoop the kid cup. Customer service is terrible. I won't return to this location.
love the ice cream
They closed it 10 mins before closing time and said would not serve. Very disappointing.
Third class servicenever come to this storeThey are having problem to give any service.RidiculousThey don’t know how to talk to customer
The lady working there was so nice and my Oreo blast was like iced coffee it was good
Great tasting ice cream with a lot of choices. A well managed store.
Ice cream good.. it's just the service is horrible I'm not sure how many time I came down hw6 area to come here getting ice cream the person behind the counter always different never happy like something happened to them or someone upset them before me. But overall ice cream is good it's just that the employees are very uncomfortable.
ordered door-dash pickup & got the wrong ice cream. i don't know how you confuse strawberry cheesecake with mint??? i also found a piece of short beard hair & there so happened to be a male working there with an uncovered beard when i went back. that's disgusting.
I saw with my own eyes this employee Ibraham spit in my ice cream please guys do NOT come here !!!
If only I could give a 0 star, I gladly would- because the staff at this location were a letdown? ?. My daughter just had 2 back to back viral videos, so I brought her to get some ice cream to celebrate, told her she could get whatever you wanted, I was on the phone. (She’s a 9yr old black girl) She told the lady behind the counter what she wanted, asked for it in a cone- lady gave her ice cream in a cup with an empty cone. When I asked my daughter, she said the lady told her “Well you did not specify”. So I go over and say hey can you please give her whatever she wants and I’ll pay for it- she wants it in a cone. The lady replies “why can’t she put it in herself?”, i said but I told you I’d pay for it, can you please put it in this empty cone, fill it up it’s ok I’ll pay, the other lady comes in and goes “Why can’t you do it yourself?”, I tried to tell her that this isn’t the best way to talk to customers, she made a irritated face, laughed and walked off with a side wave. I asked the lady, how do I get ice cream in a cone for my daughter, she said I’d have to PAY for it, meaning twice, meaning get ANOTHER ice cream. I said fine. Got it and paid for it, asked for the manager’s name which she said was “Mariam”. Had my daughter throw away the ice cream in the cup, took a few pics and walked away. They make Baskin-Robbins look bad, can’t even make a little girl feel special. This is my first negative review this year, and that says a lot. Check your video to verify.
Manager is rude asf talks back idk if he is a manager or not is an old man but very unprofessional wouldn't recommended so much for costumer service
Restaurantji Recommends
I came here a few nights ago, the employee truly had patience with me & my big family & he was so sweet! I don’t remember his name but is started with a H or maybe S I’m unsure I didn’t catch it but such a sweet guy! we had a coupon that the school gave us but we weren’t able to use it at that location but he called his manager & told us where we were able to use it at he was truly sweet.
OMG, please....you've got to try theWild N Reckless ice cream!!! Or if you get a Wild hair...like me...go for the banana ? split!! Go get a SMILE ☺️ in a cup!! Add some hot fudge ?
Baskin Robins has always been a favorite. This location is clean. Staff are friendly. Social distancing is minimal but its a small location so its to be expected.
Courteous customer service and yummy ice creams
I went there on my birthday. I ordered several scoops of ice cream. I also had a coupon for a free scoop of ice cream for my birthday. When I showed the guy behind the counter my coupon he stated that I could only get a kids cup. By this time he had already scooped the ice cream into small cups. He put the small size I requested to the side and proceeded to scoop the kid cup. Customer service is terrible. I won't return to this location.