BJ's Restaurant & Brewhouse

We were a group of 15, our experience at your restaurant was extremely disappointing. The service was terrible—slow, inattentive, and unprofessional. When we brought our concerns to the manager, Josh, instead of addressing the issue, they dismissed us and made the situation even worse by not listening. We expected better and hope you take customer feedback seriously.

An unfortunate experience on Valentines day. My wife and I ordered the Prime rib, side salads, soup and sides. Everything showed up at the same time. The prime rib and sides got cold and the prime rib was super salty. The cinnamon roll pozookie was practically raw. The manager did comp the appetizer, but it'll be a long while before I drop 125.00 at BJs again.

Very disappointed with our experience this evening. Arrived at 5:45 with no wait for a table. I think our waitress, Sharon, was possibly new. She was very slow on her tablet entering our orders. The food tonight was average: the caesar salads were soaked from too much dressing and we left with the bowls only half eaten. Our waitress never reappeared after the food was delivered to ask about our meals, and we encountered another long delay waiting for her to bring dessert and the check. My wife got up to look for her and found two waitresses in another room on their phones who offered no help. We brought out of town company here for what we thought would be a good dining experience, and it was anything but that.

Atmosphere: 4

Food: 1

Service: 1

I’m so disappointed in my visit. I used to love going here. Went with my husband and son and from the start we were offered a 20-25 minute wait, I said it was okay. I was craving bj’s and decided to wait it out, mind you when I was told about the wait time I looked up at the lobby and there was plenty of empty tables so I was confused as to why the wait would’ve been that long but I shrugged it off, maybe it could’ve been something going on in the back (bad idea, should’ve been my sign to leave). Mind you ,we didn’t get no smile, no hello from the hostess but it’s fine I let it go maybe she was having a bad day. Once we were seated the table was disgusting it’s like it was cleared off but not wiped down, I have no idea what was on our table but I said whatever, grabbed a wipe from my purse and cleaned it myself. There we waited atleast 20m before we even got GREETED by our server, yes greeted, no “may I get you something to drink” nothing. After a few more minutes of waiting the hostess noticed my family and I still hadn’t gotten our drinks yet so she finally stepped up to help our server to get our order of drinks but it was already too late to help and it just so happened the server noticed she was trying to help and took over , got our drink order, came back with one drink because he forgot (it happens) and gave my 2 year old toddler his drink without a lid. It was just humorous for how many red flags happened this night, we weren’t offered plates with our appetizers or pizza, barely checked on by our server, the manager seemed to be having an issue when I called him over but called my server to talk to us when I called HIM(manager). The pizza was cold , we got the wrong drinks like it was crazy how bad the service was from the start to end. At the end of everything they gave me a “discount” which was appreciated but in my opinion I deserved a bigger discount, they gave me a military discount to apologize for the drink confusion but I’m already a service member who served in the military who was entitled to the discount in the first place , once again I just shrugged it off because I was ready to leave at this point. I’m not one to leave bad reviews, I usually post good reviews, I tip good even when I don’t receive the best service because I understand people are just trying to make a living, but this experience was just crazy to me. I won’t be coming to this location again. It’s saddens me to write this review and I hope the employees take note and learn so they could get the tip amounts they deserve

Atmosphere: 1

Food: 1

Service: 1

Ask for Taylor W you will not be disappointed. She was AWESOME and very helpful! Thanks Taylor for your amazing service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Wings, House Salad

Taylor W. Awsome waitress services and food was amazing

Atmosphere: 5

Food: 5

Service: 5

Makayla was our waitress and she was awesome! She was so friendly and helpful, really a great waitress! For was fantastic and of course, so were the drinks. Keep up the good work 😊

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Avocado Egg Rolls

Taylor W was an AMAZING server. We came to celebrate my daughter’s graduation as well as our anniversary. AMAZING food and atmosphere

Atmosphere: 5

Food: 5

Service: 5

Came for lunch after picking up my sister from the airport. Taylor W made our experience amazing she was so sweet and kind. Wishing her the best and a wonderful holiday season!

Atmosphere: 5

Food: 5

Service: 5

Good beer, good service, good food

Atmosphere: 5

Food: 5

Service: 5

unpleasant experience , place has gone downhill, not as clean as it used to be, bathrooms disgusting and service is mediocre at best , definitely don't go when it's busy service is worse

Atmosphere: 1

Food: 2

Service: 1

Bianca and Andrea were awesome and super helpful for deals and happy hour options. Loved them and the food. Atmosphere was very chill and relaxed, would come back!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Chunk Pizookie

Andrea and Bianca were amazing today! We came for an afternoon bite and had such a great time!!! Food was amazing. Despite an 8 year old ginger kid freaking me out when I used the restroom the visit was awesome!!! Fr tho that kid was weird af

Atmosphere: 5

Food: 5

Service: 5

Fred was an amazing waiter! He had to help many tables at once and he was still able to help us in a timely manner! Thank you so much Fred and BJ’s for giving us an amazing experience at BJ’s, we will definitely be coming back here every time to eat.

Parking: Many places to park in!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger

Taylor D, was very Good, helpful and kind.

Parking: T

Atmosphere: 3

Food: 4

Service: 5