Buffalo Wild Wings

11803 Westheimer Rd #780, Houston
(281) 497-9464

Recent Reviews

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Vanessa Ramirez

Yae gave us a good customer service and also the front desk guy 👌🏻❤️

Atmosphere: 5

Food: 5

Service: 5

Tyqauisha Eatmon

I had one of the worst customer service experiences at this Bdubs. I called to place an order and spoke with Mary, the manager. When I asked if my wings could be cooked well-done, she flat-out refused with no explanation. It’s literally just frying wings a few minutes longer—l why is that such a problem? Instead of trying to be accommodating, she gave me attitude and every reason to make things difficult.

When I told her I would be leaving a bad review, she actually started making prank phone calls from the store phone calling and hanging up like a child. Completely unprofessional and honestly bizarre behavior for a manager.

Atmosphere: 1

Food: 1

Service: 1

Melikhov Volodymyr

Unbelievable slow.

Atmosphere: 5

Food: 1

Service: 1

Mono Garcia

We came and Elsik HS Band was there, I think they sponsor them, had a great time and it was a plus with the band playing and then they sticked around,great environment.

Atmosphere: 5

Food: 5

Service: 5

Anna Nolasco

Our bartender Emily was so attentive and her drink suggestion did not disappoint. 🍹

Atmosphere: 5

Food: 5

Service: 5

Heaven Trout

I ordered food like 40 mins before they close go in to pick it up and there website put my order in for the next day and it's says nothing online that it will do that and Uber eats was still excepting orders from there online yet I can't get my food yall failed

Atmosphere: 1

Service: 2

Anaysia Taylor

Love it

Atmosphere: 5

Food: 5

Service: 5

Dedra SYKES

It took a long time for someone to come to the front when we walked in...WE seated ourselves..it took about 30min before a waiter came and gave us ordering option...The mozzarella sticks and chips and queso was good,but my wings and onion rings was burnt,I didn't even want to order anymore bottomless sides and it was free

Atmosphere: 4

Food: 2

Service: 1

RS 1

Fresh food and was hot 🔥

Jaron Robinson

I just left this restaurant and tipped the cashier nine dollars to make sure my food was fresh and I get these dark cruddy wing. He tells me they just had 100 wing order that’s why they so dark. I’ll talk to the manager. He said he can’t refund me or replace my order unless I come back I do not live in Houston. I stay in Atlanta. I’m here visiting and the fact that y’all can’t do anything about my order being messed up is crazy to me so I need to speak to the district manager, the head store manager or I’m a contact inspire brands

Donna Mullenax

Just following up on my conversation with a manager at this location. She was informed of the terrible service we had as well as the food poisoning we suffered from. She said she'd get back with me after speaking with the owner or regional person. That was a month ago. All I want is my money back. DO BETTER BWW!

Update: Mgr promised to mail out refund. Nothing yet. I'll keep adding to this review to show how this location doesn't care.
Update one month later: Was sent a $20 gc for my $147 meal. Unacceptable, should be shared with the public via news channel.

Rosa Chavero

Sitting here for 30 minutes now no workers to be seen I’ve seen alot of people walk out because there’s no one at the register no workers to be seen at all either there hiding in the back or clearly don’t wanna be bothered don’t waste you’re time trying to come eat here with these horrible lazy workers

Kasie Lee

Took 30 minutes to say they had no ice-cream, bathrooms were disgusting!

Daryl Rodriguez

The young waiter working late last night on 4.23.25 while the Rockets Game was on was great. We just wanted a chill place to watch the Rockets game and this was our meetup point. He was working, friendly, taking orders, and I could tell he was one of the only servers there last night in main dining area. The kitchen was taking a while and things were coming in sections but we didn't care we were watching the game. He was attentive even though I could tell he had a lot of tables to get to. Appreciate him!

mohammad alkassab

Shout out to Justin. I told him that we thought the wings were drier than what we wanted, and he went and got me extra sauce on the side. Good customer service.

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