Sad that despite the great location, the dine-in service is awful. The waiters are rude and ignorant to their customers. Very unfriendly and depressing atmosphere. Of all BWW restaurants visited before, this one is the worst. It's a shame for the BWW brand!!!
Atmosphere: 1
Food: 3
Service: 1
Neal Hardin
Always loved BDUBs,
Atmosphere: 5
Food: 5
Service: 4
Charles L
I had the nachos with the brisket. Yhr cheese sauce wasn’t really there, sour cream was on the side and the brisket was super dry and probabaly old. I got super sick about 4 hours later. So we can infer something from that. My mom had the wings. It was good and fresh. She didn’t get sick. Her side salad looked really wilted. and sad though.
Atmosphere: 2
Food: 1
Service: 4
Recommended dishes: Wings
Ric Njk
Awesome chill spot..food and drinks on point.
Atmosphere: 5
Food: 5
Service: 5
Vanessa Williams
I placed a pick up order and sent my husband in to pick up our order. The lady with the pink hair saw him and walked off 3 times and did not provide customer service. We will NEVER come back. Not sure why she was being negative to a customer for NO REASON. There was no disrespect on our part. That pink carrot top child needs to be fired.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burger
Arion Monay
I would like to start this bad view off by saying my server, Kathy is awesome and very knowledgeable and (SHE HAVE GREAT CUSTOMER SERVICE). She was very attentive. Once my food came out I was ready to eat. My fries was hot however my BONELESS WINGS was cold and hard I ate one and my mother at one they was so hard to the point that my mother couldn’t even swallow them. I advised my server that the wings was cold she said ok she will take them. She informed the FRONT OF THE HOUSE MANAGER KENNETH. She came back with the same wings within 2 minutes. My mother has cancer and certain textures of food she cannot eat. So I advised my mom that I will try them since they was (so called remade). Kennth the manager on duty didn’t come by the table and advised my mother apologize for the cold wings or nothing. So my mother went and ask for the manager and my mother told him about what transpired. He advised my mother that he got them remade. So my mother asked how they was remade when they still have the same bit of wings that I already bid on on the tray and they were not hot. He advised my mom that they put them in the microwave to make them softer for moisture. My mom advised him of her health problems, and that the wings were cold and still hard and no she cannot swallow them. He fan his hand at my mother as to say, get away, or get out of my face. my mom wasn’t yelling at him. It was a whole counter in between him and the chaos. He fan his hand again at my mother and walked away, shaking his head because he didn’t want to do his job properly. I am not for sure why he has a food handling license to handle food when he just did cross contamination and does not have customer service or any professionalism and then he told my mother that he can be professional when he wants to you and I was standing right there witnessing his poor customer service to a disabled person in Houston, Texas and Houston do not play about the food administration or the food handlers learners license and he was just talking to my mom and didn’t even know who my mother is my mother could be a part of the CDC or the food administration department, and I will be attaching the photos and the video for this to be acknowledged, and I will be calling corporate for them to know how this establishment is running! I was not able to post the video. It only allows you to post photos. THE BONELESS WINGS WAS SO HARD LIKE THEY WAS COOKED EARLIER THAT DAY AND SAT THERE FOR 12 HOURS
The Nutshack Podcast
I ordered a chicken salad with spicy garlic chicken from this store thru DoorDash and what I got was a box with lettuce and tomato! No dressing no chicken just dry lettuce and tomatoes. No dinner tonight I
Atmosphere: 1
Food: 1
Service: 1
Hector Cruz
Mango habanero lemon pepper are my
Atmosphere: 5
Food: 5
Service: 5
Braxton Bogue
Very middling. Never seems to be very busy, even on Sat nights. I have no idea how they are still open. Chronically understaffed.
In this location in particular the attention is very bad. staff not at all pleasant. not at all friendly. pathetic atmosphere. I asked for the manager attention and his bad attention was even worse. zero recommended! ??
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Traditional Wings, Fries, Wings, Burger
Bob Zabierek
Good wings, good service!Parking: Handicap parking available
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
Shawna Robertson
Just left this location (12:15 pm 2/18/24) after the female server walked up to our table and dropped the menus without saying a word, despite our friendly greetings toward her. She didn’t bring us water, ask for our order or even look at us. The dining room was empty except for us so it wasn’t because she was busy. We were so put off that left without ordering. We were really craving BW3 so we are driving the extra 6 miles to the next location. That was disappointing.
Service: 1
Megan Garcia
Waited an hour patiently to get my wings dry af literally just a splash of sauce, no amount of ranch would fix it because the ranch is so terrible. In top of that it was cold when I got home. You would think after waiting an hour it would be fresh. Spent too much money to not enjoy my mealSauce in the bottom is my BBQ sauce from home tried to sauce them up with something
Atmosphere: 1
Food: 1
Service: 1
Chanel M
The service and atmosphere were ok. Food was HORRIBLE! The wings were small and waaaayyyy over cooked not to mention dry. Also the best thing was the fries but they give you very small portion. Definitely no competition for Wingstop.
poor customer service
Atmosphere: 1
Service: 1
Sad that despite the great location, the dine-in service is awful. The waiters are rude and ignorant to their customers. Very unfriendly and depressing atmosphere. Of all BWW restaurants visited before, this one is the worst. It's a shame for the BWW brand!!!
Atmosphere: 1
Food: 3
Service: 1
Always loved BDUBs,
Atmosphere: 5
Food: 5
Service: 4
I had the nachos with the brisket. Yhr cheese sauce wasn’t really there, sour cream was on the side and the brisket was super dry and probabaly old. I got super sick about 4 hours later. So we can infer something from that. My mom had the wings. It was good and fresh. She didn’t get sick. Her side salad looked really wilted. and sad though.
Atmosphere: 2
Food: 1
Service: 4
Recommended dishes: Wings
Awesome chill spot..food and drinks on point.
Atmosphere: 5
Food: 5
Service: 5
I placed a pick up order and sent my husband in to pick up our order. The lady with the pink hair saw him and walked off 3 times and did not provide customer service. We will NEVER come back. Not sure why she was being negative to a customer for NO REASON. There was no disrespect on our part. That pink carrot top child needs to be fired.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burger
I would like to start this bad view off by saying my server, Kathy is awesome and very knowledgeable and (SHE HAVE GREAT CUSTOMER SERVICE). She was very attentive. Once my food came out I was ready to eat. My fries was hot however my BONELESS WINGS was cold and hard I ate one and my mother at one they was so hard to the point that my mother couldn’t even swallow them. I advised my server that the wings was cold she said ok she will take them. She informed the FRONT OF THE HOUSE MANAGER KENNETH. She came back with the same wings within 2 minutes. My mother has cancer and certain textures of food she cannot eat. So I advised my mom that I will try them since they was (so called remade). Kennth the manager on duty didn’t come by the table and advised my mother apologize for the cold wings or nothing. So my mother went and ask for the manager and my mother told him about what transpired. He advised my mother that he got them remade. So my mother asked how they was remade when they still have the same bit of wings that I already bid on on the tray and they were not hot. He advised my mom that they put them in the microwave to make them softer for moisture. My mom advised him of her health problems, and that the wings were cold and still hard and no she cannot swallow them. He fan his hand at my mother as to say, get away, or get out of my face. my mom wasn’t yelling at him. It was a whole counter in between him and the chaos. He fan his hand again at my mother and walked away, shaking his head because he didn’t want to do his job properly. I am not for sure why he has a food handling license to handle food when he just did cross contamination and does not have customer service or any professionalism and then he told my mother that he can be professional when he wants to you and I was standing right there witnessing his poor customer service to a disabled person in Houston, Texas and Houston do not play about the food administration or the food handlers learners license and he was just talking to my mom and didn’t even know who my mother is my mother could be a part of the CDC or the food administration department, and I will be attaching the photos and the video for this to be acknowledged, and I will be calling corporate for them to know how this establishment is running! I was not able to post the video. It only allows you to post photos. THE BONELESS WINGS WAS SO HARD LIKE THEY WAS COOKED EARLIER THAT DAY AND SAT THERE FOR 12 HOURS
I ordered a chicken salad with spicy garlic chicken from this store thru DoorDash and what I got was a box with lettuce and tomato! No dressing no chicken just dry lettuce and tomatoes. No dinner tonight I
Atmosphere: 1
Food: 1
Service: 1
Mango habanero lemon pepper are my
Atmosphere: 5
Food: 5
Service: 5
Very middling. Never seems to be very busy, even on Sat nights. I have no idea how they are still open. Chronically understaffed.
Atmosphere: 4
Food: 2
Service: 1
Recommended dishes: Wings
Restaurantji Recommends
In this location in particular the attention is very bad. staff not at all pleasant. not at all friendly. pathetic atmosphere. I asked for the manager attention and his bad attention was even worse. zero recommended! ??
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Traditional Wings, Fries, Wings, Burger
Good wings, good service!Parking: Handicap parking available
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
Just left this location (12:15 pm 2/18/24) after the female server walked up to our table and dropped the menus without saying a word, despite our friendly greetings toward her. She didn’t bring us water, ask for our order or even look at us. The dining room was empty except for us so it wasn’t because she was busy. We were so put off that left without ordering. We were really craving BW3 so we are driving the extra 6 miles to the next location. That was disappointing.
Service: 1
Waited an hour patiently to get my wings dry af literally just a splash of sauce, no amount of ranch would fix it because the ranch is so terrible. In top of that it was cold when I got home. You would think after waiting an hour it would be fresh. Spent too much money to not enjoy my mealSauce in the bottom is my BBQ sauce from home tried to sauce them up with something
Atmosphere: 1
Food: 1
Service: 1
The service and atmosphere were ok. Food was HORRIBLE! The wings were small and waaaayyyy over cooked not to mention dry. Also the best thing was the fries but they give you very small portion. Definitely no competition for Wingstop.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Fries