Nice food, but the experience was ruined for a few members of the crew, who cursed each other very loudly and were very uncomfortable. Not all the Hispanic crew is this disrespectful. I wish management supervised better this matter from now on.
Atmosphere: 1
Food: 3
Service: 1
Billy Reinhardt
Fast service, never,had problems here.
Atmosphere: 5
Food: 5
Service: 5
Stephanie Martin
Customer service is always top tier with the Hispanics! Always. My people, let's just say they take my order.
Parking: I always get a spot by front door.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Fries
Àdrian Haywood
Good service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Roy Bass
Haven't eaten BK in years and the double meat Texas cheeseburger hit the spot and was the best BK burger I have ever eaten. Last I had eaten BK the many times before including other different locations, the bread/bun needed work (to changed to something else).
Zero complaints today on my burger, fries and even fountain DP I had. Thoroughly enjoyed this whole meal.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fries
นิพัฒน์สิน ยิ้มแย้ม
Quick bite Burger. This is good for burgers.
Parking: Free parking available in front of shop.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Burger, Fries
Nydia Santis
Great place, they rule, clean restaurant!!
Atmosphere: 5
Food: 5
Service: 5
Reema Patel
Waited for 30 minutes in the drive thru line. Attitude from staff was unexceptionable
Atmosphere: 1
Food: 1
Service: 1
Carin Johnson
Everything was great. I don't know why more people don't eat here? Food was fresh and it was exactly the way we ordered it.
Kid-friendliness: Play area for the kids is great, not many left in fast food restaurants.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries
Jennie Harris
I went to this location with my children because we were in the area. The cashier wrong my order up wrong. When I reviewed my receipt and noticed the error I kindly asked the cashier to refund me my money. The cashier explained to me that they don't give refunds. That came as a total shock to me because anywhere you go and something is wrong especially when it's not on your behalf they give you your money back, that's just quality customer service. Apparently at this location they don't give refunds. So I asked to speak to the manager and the manager comes up and say the exact same thing and tries to get me to order more things in replace of the money. In fact the things that he was trying to give me wasn't even equivalent to the amount of money that was owed back to me. I went back and forth with this guy for a while before he decided to give me my money back. Then when he gave me my money back it still wasn't the right amount that he was supposed to give me back. The manager explained to me that his general store manager told him not to give refunds. Once he gave me the money back he then calls the manager over the store and explains the situation. I don't really know what was said over the phone but I did realize that the guy was not lying to me. So this took me by total surprise because in all the years I've been going to Burger King I've never had this issue before. So I called other Burger Kings to see if this was a restaurant United decision and it was not. Other Burger Kings give refunds in accordance to whoever messed up the order. So I was even more surprised. I'm like what's so different about this location that they don't give refunds, that's still not making any sense to me. I can't blame the workers because they're only following orders from their store manager. However, we will not be going back to this location because that is not quality customer service. If you cause a problem you should fix the problem not try to force someone to get something that they don't want all because you guys don't want to give a refund. On top of that the burgers, that we ordered they were nice they were fine they did it correctly, however the fries were old, cold and over salted but due to what I went through I did not go back to even get them to correct it. It's just too much. I was already reluctant to go to Burger King because I wanted to eat somewhere else but my children had such an awesome experience at the location in Danville Kentucky Burger King that they wanted to go back to Burger King. This is not my usual experience for Burger King so I just will not be going back to this location.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Whopper, Nuggets, Fries
J
friendly service
Service: 5
Alejandro Arredondo
Immature drive-thru customer service representative kept laughing and cursing after every order placement. He kept being immature, laughing, and cursing. We decided to go elsewhere. I have given this establishment many tries, and its employees always screw it up.
They never have a smile and they are stingy.
Nice food, but the experience was ruined for a few members of the crew, who cursed each other very loudly and were very uncomfortable. Not all the Hispanic crew is this disrespectful. I wish management supervised better this matter from now on.
Atmosphere: 1
Food: 3
Service: 1
Fast service, never,had problems here.
Atmosphere: 5
Food: 5
Service: 5
Customer service is always top tier with the Hispanics! Always. My people, let's just say they take my order.
Parking: I always get a spot by front door.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Fries
Good service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Haven't eaten BK in years and the double meat Texas cheeseburger hit the spot and was the best BK burger I have ever eaten. Last I had eaten BK the many times before including other different locations, the bread/bun needed work (to changed to something else).
Zero complaints today on my burger, fries and even fountain DP I had. Thoroughly enjoyed this whole meal.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fries
Quick bite Burger. This is good for burgers.
Parking: Free parking available in front of shop.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Burger, Fries
Great place, they rule, clean restaurant!!
Atmosphere: 5
Food: 5
Service: 5
Waited for 30 minutes in the drive thru line. Attitude from staff was unexceptionable
Atmosphere: 1
Food: 1
Service: 1
Everything was great. I don't know why more people don't eat here? Food was fresh and it was exactly the way we ordered it.
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Quick, friendly staff. Clean location
Kid-friendliness: Play area for the kids is great, not many left in fast food restaurants.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries
I went to this location with my children because we were in the area. The cashier wrong my order up wrong. When I reviewed my receipt and noticed the error I kindly asked the cashier to refund me my money. The cashier explained to me that they don't give refunds. That came as a total shock to me because anywhere you go and something is wrong especially when it's not on your behalf they give you your money back, that's just quality customer service. Apparently at this location they don't give refunds. So I asked to speak to the manager and the manager comes up and say the exact same thing and tries to get me to order more things in replace of the money. In fact the things that he was trying to give me wasn't even equivalent to the amount of money that was owed back to me. I went back and forth with this guy for a while before he decided to give me my money back. Then when he gave me my money back it still wasn't the right amount that he was supposed to give me back. The manager explained to me that his general store manager told him not to give refunds. Once he gave me the money back he then calls the manager over the store and explains the situation. I don't really know what was said over the phone but I did realize that the guy was not lying to me. So this took me by total surprise because in all the years I've been going to Burger King I've never had this issue before. So I called other Burger Kings to see if this was a restaurant United decision and it was not. Other Burger Kings give refunds in accordance to whoever messed up the order. So I was even more surprised. I'm like what's so different about this location that they don't give refunds, that's still not making any sense to me. I can't blame the workers because they're only following orders from their store manager. However, we will not be going back to this location because that is not quality customer service. If you cause a problem you should fix the problem not try to force someone to get something that they don't want all because you guys don't want to give a refund. On top of that the burgers, that we ordered they were nice they were fine they did it correctly, however the fries were old, cold and over salted but due to what I went through I did not go back to even get them to correct it. It's just too much. I was already reluctant to go to Burger King because I wanted to eat somewhere else but my children had such an awesome experience at the location in Danville Kentucky Burger King that they wanted to go back to Burger King. This is not my usual experience for Burger King so I just will not be going back to this location.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Whopper, Nuggets, Fries
friendly service
Service: 5
Immature drive-thru customer service representative kept laughing and cursing after every order placement. He kept being immature, laughing, and cursing. We decided to go elsewhere. I have given this establishment many tries, and its employees always screw it up.
Atmosphere: 1
Food: 3
Service: 1
Good pricing.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Burger, Nuggets, Fries
Loading...