I am a customer who visited your location Burger King tonight around 10:30 PM.
When I reached the drive-thru, the employee at the window seemed uninterested in serving, and when I received my order, my french fries were cold. I politely asked if they could make fresh fries, and the response I received was, “You have to ask for it fresh if you want it fresh.”
I find this extremely disappointing because, as a food establishment, I expect that food served should meet basic standards of freshness and quality without having to make special requests. This level of service does not meet the expectations of your brand.
I would appreciate it if this issue is addressed with the staff to ensure that future customers do not have the same experience.
Thank you for your time, and I look forward to your response.
Atmosphere: 1
Food: 1
Service: 1
Natalie L
Marcella the assistant manager was extremely rude and disrespectful was simply trying to utilize the app and cash in the crowns I had earned when she told me after they had already been taken that there was nothing she could do after sitting there and refusing to leave until I was provided my order that I had paid for essentially she finally sent somebody else up to the window with the food product. I attempted to get her marcelas name because I didn't see it the first time and Helen told me to hold on a minute while she went and checked if it was all right if she was allowed to give the assistant manager's name. I asked the for the general manager's name and nobody knew the name then finally I was provided the name Jose that was it Helen actually snarled at me literally as she walked away from the window slamming it in my face terrible customer service ignorant people
Atmosphere: 1
Food: 1
Service: 1
Noslen Reyes
Bad experience I bought and order and Pay for chocolate Shake and never received, I feel stolen
Atmosphere: 1
Food: 1
Service: 1
Aracely Gonzalez
Worst service cashier had a bad attitude she was rude
Atmosphere: 1
Food: 5
Service: 1
Victor Arias
I came to dine in on my lunch , and it’s super hot inside the restaurant. I expect to enjoy my meal in a cool place not somewhere just as hot as outside. Please fix the a/c it’s uncomfortable and unacceptable
Atmosphere: 1
Food: 5
Service: 5
Yiyi Roman
Out of all the burger king this is one is always my favorite to dine in customer service is awesome and provide your food fast .When im in a rush i do drive thru cashier “ Angie “she is always nice and has my food ready to go I love eating here !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Andrea Balderas
I HAVE NEVER EXPERIENCED SERVICE LIKE I DID WITH ANGIE TONIGHT… I ordered my family food which was two #1’s medium and two of the 2 cheeseburgers meals medium which is a total of 2 LARGE BURGERS AND 4 SMALL BURGERS. When I get home I only have 2 Large burgers and 2 small burgers I call about 4 time no one answered the phone so I drive back up there for ANGIE to make it seem like I want FREE FOOD??!! I say hey I only got two burger of the 4 I’m supposed to receive she say yea it only come with two. I say yes but I ordered two meals she’s looked dumbfounded as if I didn’t know what I order so she gives me the whole crap about wanting free food I will more than gladly pay for them until we get this situated because one I don’t want FREE FOOD I JUST WANT THE FOOD I PAID AND DID NOT RECEIVE without being ACCUSED of ANYTHING!!! I asked for her supervisors name she goes ha! I am the supervisor I said I’m sure you are but there ALWAYS someone above you. She goes whyyyy you got your free food already!!? Slammed and locked the door.. WHAT KIND OF CUSTOMER SERVICE IS THAT? I would like a manager over her or someone to contact me ASAP!! And correct me if I’m wrong that the meal comes with 2 SMALL BURGERS!
Atmosphere: 1
Food: 5
Service: 1
Benjamin Leon
It took a while for me to get my food when I went. But the food was good when it arrived.
Atmosphere: 4
Food: 5
Service: 3
Clau Lagos
In that place I just went to buy some milkshakes and since I couldn't pronounce English, the woman who served me even made fun of me, I think it shouldn't be like that.
Kate
Unacceptable customer service, staff demonstrated a lack of professionalism, and their behavior was decidedly rude. I do not recommend this location to anyone. No star at all.
I went this week for food and the manager called Elvira she treat me a bad she was talking to me rude and i don’t think this is how y’all should treat the costumers and when she gave me the food the fries where all fallen in the bag
Atmosphere: 2
Food: 2
Service: 1
Luna D
Went in to order staff was very rude there was a short lady a heavy set woman and a young gentleman working this afternoon when I came in I wasn't greeted and was treated like I wasn't welcome did not order anything due to service. .. will not be coming back to this location customer service was horrible and everyone is not the same I'm so tired of going to fast food restaurants and treated like I'm wrong for choosing them...but rn I'm on a budget and can't eat at my high end restaurants😞😔where they are welcoming no matter what
Lena B
Eddie was a real great seller, he should be in sales and not fast food. He really changes your mind on what you want. Went in there only wanting a burger and end up buying a whole meal plus cookies and an soft serve.
I usually do not do these reviews but when I went on Sunday to go and get some breakfast and let me tell you now days young people do not know how to greet or show some manners but let me tell you about this sweet girl Isabel. She so young but such a lovely soul. She was patient with me and even save me money. She is certainly a keeper and shouldn't be working at a fast food place with that much elegance.
Atmosphere: 5
Food: 5
Service: 5
Moonlight Barnes
Wow Elvira made my trip to burger king a better experience. She should be manager and in charge. Give that lady a raise!!! Elvira made sure my food was fresh as well.
I am a customer who visited your location Burger King tonight around 10:30 PM.
When I reached the drive-thru, the employee at the window seemed uninterested in serving, and when I received my order, my french fries were cold. I politely asked if they could make fresh fries, and the response I received was, “You have to ask for it fresh if you want it fresh.”
I find this extremely disappointing because, as a food establishment, I expect that food served should meet basic standards of freshness and quality without having to make special requests. This level of service does not meet the expectations of your brand.
I would appreciate it if this issue is addressed with the staff to ensure that future customers do not have the same experience.
Thank you for your time, and I look forward to your response.
Atmosphere: 1
Food: 1
Service: 1
Marcella the assistant manager was extremely rude and disrespectful was simply trying to utilize the app and cash in the crowns I had earned when she told me after they had already been taken that there was nothing she could do after sitting there and refusing to leave until I was provided my order that I had paid for essentially she finally sent somebody else up to the window with the food product. I attempted to get her marcelas name because I didn't see it the first time and Helen told me to hold on a minute while she went and checked if it was all right if she was allowed to give the assistant manager's name. I asked the for the general manager's name and nobody knew the name then finally I was provided the name Jose that was it Helen actually snarled at me literally as she walked away from the window slamming it in my face terrible customer service ignorant people
Atmosphere: 1
Food: 1
Service: 1
Bad experience I bought and order and Pay for chocolate Shake and never received, I feel stolen
Atmosphere: 1
Food: 1
Service: 1
Worst service cashier had a bad attitude she was rude
Atmosphere: 1
Food: 5
Service: 1
I came to dine in on my lunch , and it’s super hot inside the restaurant. I expect to enjoy my meal in a cool place not somewhere just as hot as outside. Please fix the a/c it’s uncomfortable and unacceptable
Atmosphere: 1
Food: 5
Service: 5
Out of all the burger king this is one is always my favorite to dine in customer service is awesome and provide your food fast .When im in a rush i do drive thru cashier “ Angie “she is always nice and has my food ready to go I love eating here !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
I HAVE NEVER EXPERIENCED SERVICE LIKE I DID WITH ANGIE TONIGHT… I ordered my family food which was two #1’s medium and two of the 2 cheeseburgers meals medium which is a total of 2 LARGE BURGERS AND 4 SMALL BURGERS. When I get home I only have 2 Large burgers and 2 small burgers I call about 4 time no one answered the phone so I drive back up there for ANGIE to make it seem like I want FREE FOOD??!! I say hey I only got two burger of the 4 I’m supposed to receive she say yea it only come with two. I say yes but I ordered two meals she’s looked dumbfounded as if I didn’t know what I order so she gives me the whole crap about wanting free food I will more than gladly pay for them until we get this situated because one I don’t want FREE FOOD I JUST WANT THE FOOD I PAID AND DID NOT RECEIVE without being ACCUSED of ANYTHING!!!
I asked for her supervisors name she goes ha! I am the supervisor I said I’m sure you are but there ALWAYS someone above you.
She goes whyyyy you got your free food already!!? Slammed and locked the door..
WHAT KIND OF CUSTOMER SERVICE IS THAT? I would like a manager over her or someone to contact me ASAP!! And correct me if I’m wrong that the meal comes with 2 SMALL BURGERS!
Atmosphere: 1
Food: 5
Service: 1
It took a while for me to get my food when I went. But the food was good when it arrived.
Atmosphere: 4
Food: 5
Service: 3
In that place I just went to buy some milkshakes and since I couldn't pronounce English, the woman who served me even made fun of me, I think it shouldn't be like that.
Unacceptable customer service, staff demonstrated a lack of professionalism, and their behavior was decidedly rude. I do not recommend this location to anyone. No star at all.
Restaurantji Recommends
I went this week for food and the manager called Elvira she treat me a bad she was talking to me rude and i don’t think this is how y’all should treat the costumers and when she gave me the food the fries where all fallen in the bag
Atmosphere: 2
Food: 2
Service: 1
Went in to order staff was very rude there was a short lady a heavy set woman and a young gentleman working this afternoon when I came in I wasn't greeted and was treated like I wasn't welcome did not order anything due to service.
.. will not be coming back to this location customer service was horrible and everyone is not the same I'm so tired of going to fast food restaurants and treated like I'm wrong for choosing them...but rn I'm on a budget and can't eat at my high end restaurants😞😔where they are welcoming no matter what
Eddie was a real great seller, he should be in sales and not fast food. He really changes your mind on what you want. Went in there only wanting a burger and end up buying a whole meal plus cookies and an soft serve.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crunchy Taco, Soft Serve Cup, Flame Grilled Beef, Whopper Patty, Hamburger
I usually do not do these reviews but when I went on Sunday to go and get some breakfast and let me tell you now days young people do not know how to greet or show some manners but let me tell you about this sweet girl Isabel. She so young but such a lovely soul. She was patient with me and even save me money. She is certainly a keeper and shouldn't be working at a fast food place with that much elegance.
Atmosphere: 5
Food: 5
Service: 5
Wow Elvira made my trip to burger king a better experience. She should be manager and in charge. Give that lady a raise!!! Elvira made sure my food was fresh as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Bacon Egg & Cheese Croissan'Wich Hasbrowns Fully Loaded Biscuit, Dr Pepper
Loading...