Charleys Cheesesteaks

Worse service ever from specially the idiot outside promoting the product! The cashier was pretty good However hope he can work for a better brand

Subs for my kids were not the right order. Chicken missing and just cheese in the bread. My other kid order a cheese steak all the way he only got cheese and meat but missed all other ingredients so they did not eat them. I tried to come back to the store but mall doors were closed. Employee Erick Cerda was not friendly at all not showing respect and appreciation when taking our order. Place was dirty all over the counter and floor. They were rushing to close store but that is not a reason to treat us like that. I paid $25 for nothing! I had to go and get something else to cook at home which got me behind on my things to do at home. I want my money back. I have the receipt with me. Order ID # AAADCMNGAGGZ. 12/15/2024. 7pm. Receipt says 8pm but their clock must have been configured with Eastern Time I guess. Very disappointed!

Atmosphere: 1

Food: 1

Service: 1

they stole a dollar from me and had to wait more than 20 min because they messed up my order

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Fresh Lemonade

This place shouldn’t be in business. They will take your money and not give you your food you pay for. HORRIBLE SERVICE HORRIBLE STAFF.

Jason williams is very kind!

Atmosphere: 5

Food: 5

Service: 5

Food is ok but employees have zero communication with customers.

I got the cheesesteak combo and asked if the drink and fries were regular size or large but all they said was "Do you want a large soda?" and they tried to charge extra.

Two different cashiers checked me and one charged $19 and other one $18.

The menu doesn't even mention the size of the drink or the fries.

And you can't hear the employees in crowd. All they do is just take orders. They looks like they gonna die if they talk to customers!

No smiles or helpfulness to customers. A blonde girl even told me "There's a line in the back" because I asked a question.

Fries is also little amount and bread is actually regular size but they call it “large”. If this is large, I don’t want to see the small or regular size!

I work at a local bakery and I always listen to customers and do my best to answer them kindly and smile, I recommend this to your employees as well…

I went there just because I liked this cheesesteak before but their manner totally ruined my enjoyment of food tonight!

They also charged me $19.78 first but than cashier said it got voided and did not gave me the meal. It still looks like processing, I hope y’all refund my $20 back!

Atmosphere: 1

Food: 3

Service: 1

Charleys was what I wanted, been eating them since 02 in Long Beach. Very friendly folks at counter and bread and lemonade was still tasty!
But, meat was overcooked and dry. Just a heads up, many would just say 'hey its just a 20$ sandwich. I want mgmt to know,so people will return for the juicy cheesesteaks. And not blow ya'll off over dry sandwich.

Atmosphere: 4

Food: 2

Service: 5

The food at Charleys is spectacular. That’s why it’s my favorite place to get Philly steak and cheese sandwiches and the french fries are perfect. Done exactly the way they should be. I love this place and I intend to order from here again soon.

Atmosphere: 5

Food: 5

Service: 5

Foods good

Atmosphere: 5

Food: 5

Service: 5

it was great !

Atmosphere: 5

Food: 5

Service: 5

Great experience

Amazimg customer service

Atmosphere: 5

Food: 5

Service: 5

I ordered the philly cheese steak and the give me chicken. He was rushing me to order. I don't like it and won't go back again. And no they didn't have a line. I am a assistant manager and that service was horrible.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Philly Cheesesteak

I like Charleys Philly Cheesesteaks. Got the app, excellent Philly Cheesesteak with added vegetable and pickle twist. I ordered a Philly OLD SCHOOL to take home to try, and I wish I hadn't. The wife said it was too salty. She was right. Much too salty when I ate my half. I don't know what the nature of the Old School Philly should be like, but I suspect that whiz sauce was the culprit. I suspect the steak itself may have been over seasoned along with.I'll stick with the provolone next time. Old School Philly at Charleys, never again. TOO SALTY!

Atmosphere: 3

Food: 3

Service: 3

This place should be shutdown and investigated. My mother, wife and I got food poisoning and currently still paying for it.I had food poisoning before but this was different, this was at a whole different level. It kinda makes me wonder if they maliciously did something to our food since they seemed very annoyed with us.

Atmosphere: 1

Food: 1

Service: 1