Everyone is in such great mood and very helpful. They have a great environment
Davio H
**** Attention Owner ***** Guest: Jake 5681 Team member: Michael & Manager Hugo
This is one of the locations I visit on the way home from work. However today's experience was one that will have me taking my business to their neighbor, Raising Cane's when chicken is for dinner. To start off, I was patiently waiting to order just to see the order. I guess it's Michael is his name, just running his mouth with the person in front of me. At first I thought nothing of it but noticed he wasn't taking an order, the tablet was down and he was just conversing as if there was no line. Then when I moved close to the car then the car moved on. But like a puppy, Michael continued to follow and talk where I ended up at the speaker box to order. Then he decides to come back and ask for my order. At that point I would have left but there was the curb that I didn't want to drive over and figured I'd mention it to the manager. (Stay with me it gets better)
Once I get to the party where I pay and get my food (paid cash) I asked the server if there's a manager to where he says he doesn't know if there's a manager there, and he is new and doesn't know who the manager is and if it's a he or she. Puzzled I asked if he can confirm that there is no manager he says he doesn't know, I said ok. Then he called Hugo, (who later says he's a manager) and I told Hugo that he may need to have a word with the order taker because his service was slow and his focus was on the girl instead of conducting business. He said he apologized, and I asked if he was a manager to watch Hugo says yes. Then I asked why his staff saying that he didn't know who the manager is, Hugo's response is that he is new and doesn't know... But when he senses there was an issue he knew to call on you? Hugo didn't have a reply to that question. And all this while I already got my food and waiting for my drink that took quite a bit of time.
Accountability and doing your job is clearly what this location lacks by today's display. To the owner, I'm not sure if they were looking out for one another because they are young individuals, but I assure you this is gonna hurt your business. A manager who clearly doesn't know what's going on and is puzzled when asked about his staff. And staff who didn't want to call or acknowledge if there's a manager on duty is not a good sign that they respect the manager's position, or if a complaint that can be avoided/address resulting in a bad review of this location.
I will be leaving this post for others to see and encourage to also reach out to corporate as I am. Please remember that although this location may be a franchise, it's still a reflection of the companies image.
Atmosphere: 1
Food: 3
Service: 1
Nathan Tarango
Came in to see very limited seating and got a apple stem in my salad.
Atmosphere: 2
Food: 4
Service: 5
Richard Diaz
Can never go wrong with salads there always fresg
Atmosphere: 4
Food: 4
Service: 4
Karlee Senegal
Has to be the worst chick fil a ive in houston the staff is slow & rude i sat in the drive through for 20 minutes the line just stopped moving so i went inside to pick up my online order still waited another 15 minutes you have way too many employees for them to move that slow & my food was cold
Atmosphere: 1
Food: 2
Service: 1
Sandra Gutierrez
The best!
Atmosphere: 5
Food: 5
Service: 5
Homero Rivera
Messed up my order after i told the guy a #2 delux he game me a #1 with out cheese 😡 bad service
Atmosphere: 1
Food: 1
Service: 1
Deja Thomas
Y'all suck. Ordered 50$ worth of food it all was horrible
Usually love this location, came through the drive thru today and paid $5 for extra chicken but got less than even the regular portion. Super disappointed
Paul S
I was there last night and got food poisoning from eating there. This Chick-fil-A is located in ghetto neighborhood, so I'm not surprised.
Janet Boucher
I ordered a grilled chicken sandwich, the bun was very old, it wasn’t fresh very hard bun, lettuce wasn’t fresh, so I had to eat only the grilled chicken & trash the bun. What a waste of money. Never buy the sandwich at this location again just the chicken nugget because the bun is not edible!!
Ace Ale
It’s a good spot but the workers don’t check to make sure everything is in the bag before handing it to you. This is the second time I’ve had to drive back with my receipt to get my missing items.
Just wonderful job
Service: 5
Why is it closed ?
Everyone is in such great mood and very helpful. They have a great environment
**** Attention Owner *****
Guest: Jake 5681
Team member: Michael & Manager Hugo
This is one of the locations I visit on the way home from work. However today's experience was one that will have me taking my business to their neighbor, Raising Cane's when chicken is for dinner.
To start off, I was patiently waiting to order just to see the order. I guess it's Michael is his name, just running his mouth with the person in front of me. At first I thought nothing of it but noticed he wasn't taking an order, the tablet was down and he was just conversing as if there was no line. Then when I moved close to the car then the car moved on. But like a puppy, Michael continued to follow and talk where I ended up at the speaker box to order. Then he decides to come back and ask for my order. At that point I would have left but there was the curb that I didn't want to drive over and figured I'd mention it to the manager. (Stay with me it gets better)
Once I get to the party where I pay and get my food (paid cash) I asked the server if there's a manager to where he says he doesn't know if there's a manager there, and he is new and doesn't know who the manager is and if it's a he or she. Puzzled I asked if he can confirm that there is no manager he says he doesn't know, I said ok. Then he called Hugo, (who later says he's a manager) and I told Hugo that he may need to have a word with the order taker because his service was slow and his focus was on the girl instead of conducting business. He said he apologized, and I asked if he was a manager to watch Hugo says yes. Then I asked why his staff saying that he didn't know who the manager is, Hugo's response is that he is new and doesn't know... But when he senses there was an issue he knew to call on you? Hugo didn't have a reply to that question. And all this while I already got my food and waiting for my drink that took quite a bit of time.
Accountability and doing your job is clearly what this location lacks by today's display. To the owner, I'm not sure if they were looking out for one another because they are young individuals, but I assure you this is gonna hurt your business. A manager who clearly doesn't know what's going on and is puzzled when asked about his staff. And staff who didn't want to call or acknowledge if there's a manager on duty is not a good sign that they respect the manager's position, or if a complaint that can be avoided/address resulting in a bad review of this location.
I will be leaving this post for others to see and encourage to also reach out to corporate as I am. Please remember that although this location may be a franchise, it's still a reflection of the companies image.
Atmosphere: 1
Food: 3
Service: 1
Came in to see very limited seating and got a apple stem in my salad.
Atmosphere: 2
Food: 4
Service: 5
Can never go wrong with salads there always fresg
Atmosphere: 4
Food: 4
Service: 4
Has to be the worst chick fil a ive in houston the staff is slow & rude i sat in the drive through for 20 minutes the line just stopped moving so i went inside to pick up my online order still waited another 15 minutes you have way too many employees for them to move that slow & my food was cold
Atmosphere: 1
Food: 2
Service: 1
The best!
Atmosphere: 5
Food: 5
Service: 5
Messed up my order after i told the guy a #2 delux he game me a #1 with out cheese 😡 bad service
Atmosphere: 1
Food: 1
Service: 1
Y'all suck. Ordered 50$ worth of food it all was horrible
Restaurantji Recommends
Usually love this location, came through the drive thru today and paid $5 for extra chicken but got less than even the regular portion. Super disappointed
I was there last night and got food poisoning from eating there. This Chick-fil-A is located in ghetto neighborhood, so I'm not surprised.
I ordered a grilled chicken sandwich, the bun was very old, it wasn’t fresh very hard bun, lettuce wasn’t fresh, so I had to eat only the grilled chicken & trash the bun. What a waste of money. Never buy the sandwich at this location again just the chicken nugget because the bun is not edible!!
It’s a good spot but the workers don’t check to make sure everything is in the bag before handing it to you. This is the second time I’ve had to drive back with my receipt to get my missing items.
The food was good and tasty,restroom so dirty.
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