I came through the drive-thru and was served by Mariah this morning. She was so kind and professional. Paid attention to detail. My son who is almost 8 said that she deserves a raise. đ
Miosotis Perez
This experience was horrible. They forgot my whole sandwich and then didnât apologize and acted like if I was trying to lie to them mind you I went all the way home and then realized that the sandwich was missing horrible customer service they need to shut down that location.
Alyssa Gonzales
What is the point of wearing gloves, if the person wearing them (handling food) keeps touching and scratching their head/hair? When I inquired as to the reason for the gloves, I was met with the response of âhandling food.â When I asked whatâs the point if she kept touching her hair, I was met with passive aggressive retaliation. (Having my drinks and food shoved at me. Witnessed by my daughter.) I called the store and was met with an equally passive aggressive interaction by an individual who claimed to be one of the shift supervisors. @TylerPierotti @chickfila Is this now part of the training protocol? Should this be brought to the attention of inspectors?
Kristy Edison
Excellent service, and the food matched for a great experience!! The collard greens were my favorite! Came with my family as a suggestion, didnt disappoint! Strongly recommend!
CrazyKate cool
This location constantly screws up my orders, you would think for the price they charge they could at least get your order right. I eat at chickfila a lot, several times a week but I wouldn't reccomend this location
Eduardo Vega
have a good service
Brandon Savoie
It's freaking chick fil a everybody knows
Vivs B
I order from here almost every Monday and Iâve been extremely pleased with the service and quality!
As a long-time admirer of Chick-fil-A's reputation for excellent service and quality, my recent visits to the location on I-45 and 1960 left me feeling rather disheartened. Over the course of the past five days, I visited this location twiceâon Friday and again todayâand encountered repeated lapses in attention to detail that detracted from the overall experience.
Chick-fil-A is renowned for its attention to detail and exemplary customer service, so these recurring issues at this particular location stand out as an unfortunate departure from the brand's standards. Itâs my hope that the employees and management at this site take these observations into consideration and work toward improving their processes to ensure a more seamless experience for future customers.
For now, I remain optimistic that this location can rise to meet the expectations that Chick-fil-A patrons have come to know and appreciate.
karen martinez
This is my third time they made my order wrong I always order the same sandwich and I never complain but this is getting ridiculous I have to come back to the restaurant to tell them my order is wrong cashier name Tatiana took my order when I get to the window the guy (cashier) said whatâs wrong with the order I told him wrong sandwiches, he was extremely rude not even Iâm sorry for the inconvenience , or thank you just rudeeee Iâm so disappointed with chick-fi-A costumer service
Tammy DeForest Morton
They make delicious chicken sandwiches, and waffle fries .
roxi miquilena
I love Chick-fil-A, but Nahomi a girl was at the drive-thru at 8:00 today Wednesday, and treated me badly. I hope they improve their customer service.
Ingrid Escobar
we dine in today & DELIA the team member she was really rude for no reason I just ignored her , in front of me there was a Hispanic lady ordering I believe she didnât really know English she was talking to DELIA in Spanish trying to order and Delia proceeded by talking to her in English I know DELIA knows at least a little bit of Spanish I donât think yâall should have Delia working there she just a rude person with no humanity kindness at all
Chicken Patty was fried too hard.
I came through the drive-thru and was served by Mariah this morning. She was so kind and professional. Paid attention to detail. My son who is almost 8 said that she deserves a raise. đ
This experience was horrible. They forgot my whole sandwich and then didnât apologize and acted like if I was trying to lie to them mind you I went all the way home and then realized that the sandwich was missing horrible customer service they need to shut down that location.
What is the point of wearing gloves, if the person wearing them (handling food) keeps touching and scratching their head/hair? When I inquired as to the reason for the gloves, I was met with the response of âhandling food.â When I asked whatâs the point if she kept touching her hair, I was met with passive aggressive retaliation. (Having my drinks and food shoved at me. Witnessed by my daughter.) I called the store and was met with an equally passive aggressive interaction by an individual who claimed to be one of the shift supervisors. @TylerPierotti @chickfila Is this now part of the training protocol? Should this be brought to the attention of inspectors?
Excellent service, and the food matched for a great experience!! The collard greens were my favorite! Came with my family as a suggestion, didnt disappoint! Strongly recommend!
This location constantly screws up my orders, you would think for the price they charge they could at least get your order right. I eat at chickfila a lot, several times a week but I wouldn't reccomend this location
have a good service
It's freaking chick fil a everybody knows
I order from here almost every Monday and Iâve been extremely pleased with the service and quality!
Forgets things like sauce, napkins etc.
Restaurantji Recommends
Review: Chick-fil-A on I-45 and 1960
As a long-time admirer of Chick-fil-A's reputation for excellent service and quality, my recent visits to the location on I-45 and 1960 left me feeling rather disheartened. Over the course of the past five days, I visited this location twiceâon Friday and again todayâand encountered repeated lapses in attention to detail that detracted from the overall experience.
During Friday's visit, a complete entrée was inexplicably omitted from my order, an oversight that required additional effort to address. Today, I found similar inconsistencies that reflected a lack of precision in service. For example, I was provided with granola instead of shaved almonds for my meal, a drink but no straw, and honey mustard in place of honey. While these may seem like small missteps individually, their cumulative effect leaves an impression of carelessness.
Chick-fil-A is renowned for its attention to detail and exemplary customer service, so these recurring issues at this particular location stand out as an unfortunate departure from the brand's standards. Itâs my hope that the employees and management at this site take these observations into consideration and work toward improving their processes to ensure a more seamless experience for future customers.
For now, I remain optimistic that this location can rise to meet the expectations that Chick-fil-A patrons have come to know and appreciate.
This is my third time they made my order wrong I always order the same sandwich and I never complain but this is getting ridiculous I have to come back to the restaurant to tell them my order is wrong cashier name Tatiana took my order when I get to the window the guy (cashier) said whatâs wrong with the order I told him wrong sandwiches, he was extremely rude not even Iâm sorry for the inconvenience , or thank you just rudeeee Iâm so disappointed with chick-fi-A costumer service
They make delicious chicken sandwiches, and waffle fries .
I love Chick-fil-A, but Nahomi a girl was at the drive-thru at 8:00 today Wednesday, and treated me badly. I hope they improve their customer service.
we dine in today & DELIA the team member she was really rude for no reason I just ignored her , in front of me there was a Hispanic lady ordering I believe she didnât really know English she was talking to DELIA in Spanish trying to order and Delia proceeded by talking to her in English I know DELIA knows at least a little bit of Spanish I donât think yâall should have Delia working there she just a rude person with no humanity kindness at all
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