Food is great but they were out of forks when I visited.
Atmosphere: 5
Food: 5
Service: 4
Kingsley Brown Jr.
Could be cleaner, when I went in, it looked a mess, kind of didn't want to eat my food because of it..
The food itself is good to eat but to make your customer feel safe eating it, please make sure the food area is organized and clean. If someone has allergies it'll probably cross contaminate
Atmosphere: 3
Food: 3
Service: 3
Knock Knock
At this point, “already picked up” must be the store’s favorite catchphrase. Every time I come for a DoorDash or Uber Eats order, it has magically disappeared — and shockingly, no one ever verifies who took it. I’ve raised this issue over and over, yet nothing changes.
Drivers waste gas, time, and money because we are NOT paid for ghost orders. But hey, why fix the process when you can just blame the air? Management seriously needs to retrain the entire staff on basic pickup verification. Until then, this location will continue costing delivery drivers income with zero accountability.
Service: 1
Rene Lupfer
Basic interior, clean. Friendly staff.
Atmosphere: 3
Food: 3
Service: 5
Anthony Kollaja
The meat portions are nonexistant at this particular location. I love how they shake the (spoon)spatula* after they scoop the meat so it all falls back in the bin instead of your plate. Hahahahaha! Staff are trained to this method. I also noticed that they cut the chicken into stringy shreads at this spot lately so theres no more normal pieces for that selection there either. Oh well, theres a mexi joint on every corner in houston it seems. Give ma and pop a shot instead if you like normal meat portions on your meals like i do. cheers!
Atmosphere: 5
Food: 1
Service: 5
S S
They almost always give the wrong order. Has the items are missing from the order and when you informed them about it not much is done usually ignored
Food: 1
Service: 1
Nick Davis
would not open on time hey no big deal. I go inside and out of 10 people I finally get help by 1. bad attitude and terrible experience
Atmosphere: 1
Food: 3
Service: 1
MWM Systems
Love chipotle!
Atmosphere: 5
Food: 5
Service: 5
Christina Cater
Sooooooo, I have no problem with the location but this is not the first time that I've found hair in my food but this IS this first time I will leave a review!! Like wtheck?!?! I want to throw up right now. Hopefully y'all can see it in the pics but I am a black woman with very short hair so this clearly is not my long wavy hair 😒
Atmosphere: 3
Food: 1
Service: 3
Adam Barakat
the service could be better. cleanliness definitely could be better. the food is good quality they just need to have a better service and clean more.
I feel like I got scammed. I will be starving after this.
Evelyn Haseeb
best chipotle i've been to
Service: 5
Prisca Sisa
Placed an order for 6:30 pm, pulled up at 6:51 pm and the order STILL wasn’t ready. We got home (thankfully we’re in the neighborhood) and realized that they forgot the chips. I usually don’t mind waiting for my order, but when 5-6 employees are running in and out of the store while orders aren’t being made on time…we have an issue. I’ll stick to the Richmond location from here on out.
Atmosphere: 1
Food: 3
Service: 1
Carson Dearing
Absolute worst chipotle experience of all time, the owner should be ashamed of the managers and employees. Had the worst service I’ve ever received and the scoop of steak was laughable. Could not believe the size of the scoop of steak, I’m 22 years not a toddler.
sam jahan
I had lunch today and the food was extremely salty and when I notified them instead of making an apology or changing the food, they didn’t give a damn and had the worst customer service ever!!! I strongly recommend everyone to not buy anything from them so they could learn how to treat their customers. Obviously their poor review score shows how terrible they are!
Food is great but they were out of forks when I visited.
Atmosphere: 5
Food: 5
Service: 4
Could be cleaner, when I went in, it looked a mess, kind of didn't want to eat my food because of it..
The food itself is good to eat but to make your customer feel safe eating it, please make sure the food area is organized and clean. If someone has allergies it'll probably cross contaminate
Atmosphere: 3
Food: 3
Service: 3
At this point, “already picked up” must be the store’s favorite catchphrase. Every time I come for a DoorDash or Uber Eats order, it has magically disappeared — and shockingly, no one ever verifies who took it. I’ve raised this issue over and over, yet nothing changes.
Drivers waste gas, time, and money because we are NOT paid for ghost orders. But hey, why fix the process when you can just blame the air? Management seriously needs to retrain the entire staff on basic pickup verification. Until then, this location will continue costing delivery drivers income with zero accountability.
Service: 1
Basic interior, clean. Friendly staff.
Atmosphere: 3
Food: 3
Service: 5
The meat portions are nonexistant at this particular location. I love how they shake the (spoon)spatula* after they scoop the meat so it all falls back in the bin instead of your plate. Hahahahaha! Staff are trained to this method. I also noticed that they cut the chicken into stringy shreads at this spot lately so theres no more normal pieces for that selection there either. Oh well, theres a mexi joint on every corner in houston it seems. Give ma and pop a shot instead if you like normal meat portions on your meals like i do. cheers!
Atmosphere: 5
Food: 1
Service: 5
They almost always give the wrong order. Has the items are missing from the order and when you informed them about it not much is done usually ignored
Food: 1
Service: 1
would not open on time hey no big deal. I go inside and out of 10 people I finally get help by 1. bad attitude and terrible experience
Atmosphere: 1
Food: 3
Service: 1
Love chipotle!
Atmosphere: 5
Food: 5
Service: 5
Sooooooo, I have no problem with the location but this is not the first time that I've found hair in my food but this IS this first time I will leave a review!! Like wtheck?!?! I want to throw up right now. Hopefully y'all can see it in the pics but I am a black woman with very short hair so this clearly is not my long wavy hair 😒
Atmosphere: 3
Food: 1
Service: 3
the service could be better. cleanliness definitely could be better. the food is good quality they just need to have a better service and clean more.
Atmosphere: 4
Food: 4
Service: 2
Restaurantji Recommends
I feel like I got scammed. I will be starving after this.
best chipotle i've been to
Service: 5
Placed an order for 6:30 pm, pulled up at 6:51 pm and the order STILL wasn’t ready. We got home (thankfully we’re in the neighborhood) and realized that they forgot the chips. I usually don’t mind waiting for my order, but when 5-6 employees are running in and out of the store while orders aren’t being made on time…we have an issue. I’ll stick to the Richmond location from here on out.
Atmosphere: 1
Food: 3
Service: 1
Absolute worst chipotle experience of all time, the owner should be ashamed of the managers and employees. Had the worst service I’ve ever received and the scoop of steak was laughable. Could not believe the size of the scoop of steak, I’m 22 years not a toddler.
I had lunch today and the food was extremely salty and when I notified them instead of making an apology or changing the food, they didn’t give a damn and had the worst customer service ever!!! I strongly recommend everyone to not buy anything from them so they could learn how to treat their customers. Obviously their poor review score shows how terrible they are!
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