Chipotle Mexican Grill
2027 S Shepherd Dr, Houston
(713) 529-4950
Recent Reviews
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This location was not open at 10:45
Came in an hour and a half before close and they were just sweeping… didn’t help, nothing.stood in the line for 8 min, Only me too!
Atmosphere: 1
Food: 1
Service: 1
This location is always clean! Fresh food and my bowls always are great portions
Atmosphere: 5
Food: 5
Service: 5
Not fresh
I already make an online order. The order specifically for organic limonade, I sent someone to pick up, chipotle wrote in the paper ticket that is small soda. And is what the person saw. I said that Can’t drink soda for health reasons. And need to buy another limonade to other places is closer to me. When I explained the issue 3 times they said. The manager explained they don’t want to lose money. I loss my money and time. 4 times explain that with all the proof in my hands. They refused saying theirs money is most important. I managed 15 worker May my money is not important but for sure my employees don’t buy at chipotle anymore because Taco Bell gave us a lot better customer service. Even Barnaby’s also had an awesome customer service to us. And I have evidence of all my tickets with me. And they have a copy of. Of course I return the soda . I don’t drink soda anymore.
Service: 1
I have been to this place for a long time, and I can definitely tell the portion has gone smaller and smaller. Today, the food portion is smallest, it's like half it's used to be.
Atmosphere: 5
Food: 1
Service: 3
Recommended dishes: Steak Bowl
Ordered on uber eats. Went to pick up food and they said my order wasn’t in the system.
Service: 1
ordered through the app was finished on time and was hot and good. They need to bring the honey chipotle chicken back though.
Atmosphere: 4
Food: 5
Service: 4
Staff is always friendly and the place is always clean. I can’t really ask for much more.
Atmosphere: 5
Food: 5
Service: 5
I've frequented this location for years .
The food is always hot & the freshness unbelievable, the management never hesitates to allow the sampling of new items or accommodate on allergy issues . The staff are so jovial and never a frown on the serving line , that is essentially what keeps me returning several times a month .
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Consistently great food and service!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chips
The service was terrible and the food made me ill.
Atmosphere: 1
Food: 1
Service: 1
I picked up an order at 3:20 11/2/24 and was given terrible service.
A lady with blue jeans and tied back black hair glarred at me when I approached with a smile and said hi.
After ignoring me for some time she aggressively asked my name multiple times.i calmly gave her my name each time.
She went back to ignoring me and doing other things before handing me the order when she felt like it.
I was nice the entire exchange but felt like she was incredibly disrespectful and not happy to help.
Atmosphere: 2
Food: 3
Service: 1
This food is great . The employees are AMAZING. Always smiling faces when I arrive . The manager Jerece is very nice . It’s always clean. Mr. Tony is always doing his best . Tori is always on the front line with smiling faces..
Atmosphere: 5
Food: 5
Service: 5
Their food was great. The portions were abundant and so we had take home dishes for the next day 'S Lunch.7
Parking: Plenty of room in the parking lot.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Steak Bowl
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