Chun's Cafe proves to be the best mom and pop Chinese Restaurant with wonderful fresh food. I have come twice and stay ordering the Pineapple chicken that has a vibrant yellow sauce with pineapple slices that tastes sweet and then savory once you get to the chicken which is a great quality meat! Their Orange Chicken has a small, but pleasant kick that adds flair to the taste. I tasted my girlfriend's order of their honey peach chicken, and while very sweet, is very delicious and hard to turn away from! The crab rangoon is stellar, the fried exterior is done to a crisp brown coloring so the outside perfectly opposes the melty inside. We arrived around 7 PM and found plenty seating for 5 of us and quick turnaround for the food! They have plenty of options for the family and would highly recommend giving this local spot a try!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Orange Chicken, Shrimp Fried Rice, Egg Drop Soup, Crab Rangoon, Triple Delight, General TSO's Chicken with Fried Rice and Crab Rangoon
Alyssa Nicole
I have no complaints!! Everything was amazing and fresh. Found my new spot. So glad I decided to give them a try. đ¤¤
Atmosphere: 5
Food: 5
Service: 5
Deanna Nowak
I love this place really good
Atmosphere: 5
Food: 5
Service: 5
Random Person
Grate lunch specials.
Atmosphere: 4
Food: 4
Service: 3
Valeria Morales
Everything is delicious, excelente service 10/10
Atmosphere: 5
Food: 5
Service: 5
Natrice Nickelberry
We ordered delivery and the egg rolls had an old grease after taste the shrimp fried rice was good but the noodles were too spicy very disappointing the soup was so bland soy sauce did not help.We have had food from here several times this is the first disappointment .when I call they say food is always fresh but Iâm saying this time is uneaten except for the rice
Food: 1
Service: 5
Luna Luna
food is very tasty and their portion is geneous
Atmosphere: 5
Food: 5
Service: 5
Jonathan Blassingame
Great experience and clean restaurant
Atmosphere: 5
Food: 4
Service: 5
Marsellis Dudley
Food was seasoned well I had the garlic chicken, and General TSO chicken with fried rice
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fried Rice, General TSO's Chicken with Fried Rice and Crab Rangoon
Terrie Bihms
Food was a disappointment this time. I know things are going up due to the economy. Wings and shrimp fried rice. My plate is usually full with my order but this time the bag was so light, I couldn't believe the food was so little. Thought maybe they gave the rest of my order to someone else. The price was higher than the last time I was there and the order was less. Didn't mind paying the extra but why am I getting less food also. Wings 6 pieces, that is only 3 whole wings cut up, shrimp 6 that is a feature for shrimp fried rice???? and rice with peas and carrots how much can that be, maybe it was the egg it wasn't even a whole egg. I'm in the food business, so I know the cost of food. I deal with food vendors 3 times a week. You just lost another customer+ more from my post+all my family that I referred you too. Good luck cheating people!!
Iâve been a loyal patron for years, consistently impressed by the delicious food. However, repeats of a single interaction tonight suggest a troubling shift: feeling undervalued and underappreciated as a long-time customer.
Incident Overview: ⢠Spent over $60 on dinnerâa significant purchaseâyet when requesting a small extra of sweetâandâsour sauce, the owner briefly insisted on charging an extra $0.50. ⢠My request, justified by loyalty and spend, was deflected with an offer of soy sauce and duck sauce insteadâdemonstrating inflexibility and lack of courtesy.
Impact on Customer Relationship: ⢠This single 50âcent transaction doesnât compare to years of patronage, tips, and referrals. ⢠The response (or lack thereof) sent a loud message: âYour loyalty doesnât matter.â ⢠In turn, it damaged the emotional bond and trust a good restaurantâcustomer relationship should inspire.
Recommendations for Management 1. Train Staff to Recognize Loyalty Behavior ⢠Implement a simple loyalty checklist: customers who spend above a threshold or dine frequently deserve gestures of appreciationâlike occasional free extras. 2. Create a Tiered âThankâYouâ Policy ⢠For example: ⢠Below $20: no extras. ⢠$20â$50: optional complimentary dessert. ⢠Above $50: up to two free condiment extras as courtesy. 3. Empower Positive Discretion ⢠Encourage staff to operate under a âhappy to helpâ mindsetâe.g., âOf course, let me put that on your bill, but itâs my pleasure to include it.â 4. Add Tangible Loyalty Touchpoints ⢠Consider a loyalty punch card (e.g., buy 9 meals, get the 10th free) or a digital signâup with birthday treats or occasional freebies. 5. Gather FrontâLine Feedback ⢠Ask staff to share moments when a courteous gesture made a big difference. Compile short realâlife examples and use them as bestâpractice reminders in staff meetings. 6. Follow Up When Things Go Wrong ⢠Proactively reach out if they notice low frequency from loyal customers. âWe missed youâwhat can we do to bring you back?â
Going Forward: Show Genuine Appreciation 1. A Simple âThank You, We Appreciate Youâ ⢠Something as small as a handwritten note with the check, or a verbal âthanks for being with us all these years,â can go a long way. 2. Select One or Two Meaningful Gestures ⢠A complimentary dessert or small side on big spend nights. ⢠âSurprise and delightâ tacticsâgiving something unexpected but low-cost goes a long way to goodwill. 3. Celebrate Milestones or Special Occasions ⢠Birthday freebies, anniversary discounts, or loyalty perksâthese emotionally tie customers to your brand. 4. Consistent Sophistication in Customer Service ⢠Ensure that staff always greet warmly, follow through with special requests, and personalize the experience when possible.
Summary ⢠Strengths: Excellent, reliable food quality and years of positive experiences. ⢠Weaknesses: A transactional mindset overruled warmth and appreciation, eroding customer goodwill. ⢠Improvements: Small gestures, policy tweaks, and attitude shifts can immediately revive loyalty and brand reputation.
In short, recapturing that loyal patronâlike youâboils down to balancing profitability with heartfelt hospitality. The investment needed is small; the payoff, in long-term loyalty and word-of-mouth, is substantial.
Cynthia Mosqueda
Food had amazing flavor, very quick and fresh!
Saint Mark
Guy messed up my order. I had to go all the way back to get the right order when I was already home. Ask guy can I get some plain white rice for the mistake and was told no. SMH
Sherri Lee
I enjoyed the broccoli and vegetables dinner combo with won ton soup, egg roll, crab puff and an order of chicken wings. It was delicious. I was really surprised at the taste of the crab puff. i normally don't eat it. This time I did. It was tasty. The only draw back was the egg roll. It was not good at all. I was one of the first customers that visited the restaurant when it opened many years ago. At that time, I told the owner if he made good won ton soup, shrimp fried rice and great egg rolls he would be successful in this area. Over the years I have probably eaten inside the restaurant a couple of times, but have ordered take out countless times. The food taste good, except for the egg rolls. To me it taste like flavorless mush on the inside while the outside sometimes is crispy and sometime not. My favorite food from there is shrimp in Lobster sauce, won ton soup, and chicken wings, Also, the beef is so tender. The other food is great to me except for the egg rolls. They need a different recipe. I will travel a good distance to get a great egg roll and New England clam chowder.(I know its not chinese food.) ( :
Gabriela Ortiz
Excellent food !!! I get Mongolian steak & sesame chicken platters delicious I recommend if you looking for a nice & quiet place + prices are reasonables ,,,just try it and thank me later :))
Chun's Cafe proves to be the best mom and pop Chinese Restaurant with wonderful fresh food. I have come twice and stay ordering the Pineapple chicken that has a vibrant yellow sauce with pineapple slices that tastes sweet and then savory once you get to the chicken which is a great quality meat! Their Orange Chicken has a small, but pleasant kick that adds flair to the taste. I tasted my girlfriend's order of their honey peach chicken, and while very sweet, is very delicious and hard to turn away from! The crab rangoon is stellar, the fried exterior is done to a crisp brown coloring so the outside perfectly opposes the melty inside. We arrived around 7 PM and found plenty seating for 5 of us and quick turnaround for the food! They have plenty of options for the family and would highly recommend giving this local spot a try!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Orange Chicken, Shrimp Fried Rice, Egg Drop Soup, Crab Rangoon, Triple Delight, General TSO's Chicken with Fried Rice and Crab Rangoon
I have no complaints!!
Everything was amazing and fresh.
Found my new spot.
So glad I decided to give them a try. đ¤¤
Atmosphere: 5
Food: 5
Service: 5
I love this place really good
Atmosphere: 5
Food: 5
Service: 5
Grate lunch specials.
Atmosphere: 4
Food: 4
Service: 3
Everything is delicious, excelente service 10/10
Atmosphere: 5
Food: 5
Service: 5
We ordered delivery and the egg rolls had an old grease after taste the shrimp fried rice was good but the noodles were too spicy very disappointing the soup was so bland soy sauce did not help.We have had food from here several times this is the first disappointment .when I call they say food is always fresh but Iâm saying this time is uneaten except for the rice
Food: 1
Service: 5
food is very tasty and their portion is geneous
Atmosphere: 5
Food: 5
Service: 5
Great experience and clean restaurant
Atmosphere: 5
Food: 4
Service: 5
Food was seasoned well I had the garlic chicken, and General TSO chicken with fried rice
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fried Rice, General TSO's Chicken with Fried Rice and Crab Rangoon
Food was a disappointment this time. I know things are going up due to the economy. Wings and shrimp fried rice. My plate is usually full with my order but this time the bag was so light, I couldn't believe the food was so little. Thought maybe they gave the rest of my order to someone else. The price was higher than the last time I was there and the order was less. Didn't mind paying the extra but why am I getting less food also. Wings 6 pieces, that is only 3 whole wings cut up, shrimp 6 that is a feature for shrimp fried rice???? and rice with peas and carrots how much can that be, maybe it was the egg it wasn't even a whole egg. I'm in the food business, so I know the cost of food. I deal with food vendors 3 times a week. You just lost another customer+ more from my post+all my family that I referred you too. Good luck cheating people!!
Restaurantji Recommends
Overall Experience:
Iâve been a loyal patron for years, consistently impressed by the delicious food. However, repeats of a single interaction tonight suggest a troubling shift: feeling undervalued and underappreciated as a long-time customer.
Incident Overview:
⢠Spent over $60 on dinnerâa significant purchaseâyet when requesting a small extra of sweetâandâsour sauce, the owner briefly insisted on charging an extra $0.50.
⢠My request, justified by loyalty and spend, was deflected with an offer of soy sauce and duck sauce insteadâdemonstrating inflexibility and lack of courtesy.
Impact on Customer Relationship:
⢠This single 50âcent transaction doesnât compare to years of patronage, tips, and referrals.
⢠The response (or lack thereof) sent a loud message: âYour loyalty doesnât matter.â
⢠In turn, it damaged the emotional bond and trust a good restaurantâcustomer relationship should inspire.
Recommendations for Management
1. Train Staff to Recognize Loyalty Behavior
⢠Implement a simple loyalty checklist: customers who spend above a threshold or dine frequently deserve gestures of appreciationâlike occasional free extras.
2. Create a Tiered âThankâYouâ Policy
⢠For example:
⢠Below $20: no extras.
⢠$20â$50: optional complimentary dessert.
⢠Above $50: up to two free condiment extras as courtesy.
3. Empower Positive Discretion
⢠Encourage staff to operate under a âhappy to helpâ mindsetâe.g., âOf course, let me put that on your bill, but itâs my pleasure to include it.â
4. Add Tangible Loyalty Touchpoints
⢠Consider a loyalty punch card (e.g., buy 9 meals, get the 10th free) or a digital signâup with birthday treats or occasional freebies.
5. Gather FrontâLine Feedback
⢠Ask staff to share moments when a courteous gesture made a big difference. Compile short realâlife examples and use them as bestâpractice reminders in staff meetings.
6. Follow Up When Things Go Wrong
⢠Proactively reach out if they notice low frequency from loyal customers. âWe missed youâwhat can we do to bring you back?â
Going Forward: Show Genuine Appreciation
1. A Simple âThank You, We Appreciate Youâ
⢠Something as small as a handwritten note with the check, or a verbal âthanks for being with us all these years,â can go a long way.
2. Select One or Two Meaningful Gestures
⢠A complimentary dessert or small side on big spend nights.
⢠âSurprise and delightâ tacticsâgiving something unexpected but low-cost goes a long way to goodwill.
3. Celebrate Milestones or Special Occasions
⢠Birthday freebies, anniversary discounts, or loyalty perksâthese emotionally tie customers to your brand.
4. Consistent Sophistication in Customer Service
⢠Ensure that staff always greet warmly, follow through with special requests, and personalize the experience when possible.
Summary
⢠Strengths: Excellent, reliable food quality and years of positive experiences.
⢠Weaknesses: A transactional mindset overruled warmth and appreciation, eroding customer goodwill.
⢠Improvements: Small gestures, policy tweaks, and attitude shifts can immediately revive loyalty and brand reputation.
In short, recapturing that loyal patronâlike youâboils down to balancing profitability with heartfelt hospitality. The investment needed is small; the payoff, in long-term loyalty and word-of-mouth, is substantial.
Food had amazing flavor, very quick and fresh!
Guy messed up my order. I had to go all the way back to get the right order when I was already home. Ask guy can I get some plain white rice for the mistake and was told no. SMH
I enjoyed the broccoli and vegetables dinner combo with won ton soup, egg roll, crab puff and an order of chicken wings. It was delicious. I was really surprised at the taste of the crab puff. i normally don't eat it. This time I did. It was tasty. The only draw back was the egg roll. It was not good at all. I was one of the first customers that visited the restaurant when it opened many years ago. At that time, I told the owner if he made good won ton soup, shrimp fried rice and great egg rolls he would be successful in this area. Over the years I have probably eaten inside the restaurant a couple of times, but have ordered take out countless times. The food taste good, except for the egg rolls. To me it taste like flavorless mush on the inside while the outside sometimes is crispy and sometime not. My favorite food from there is shrimp in Lobster sauce, won ton soup, and chicken wings, Also, the beef is so tender. The other food is great to me except for the egg rolls. They need a different recipe. I will travel a good distance to get a great egg roll and New England clam chowder.(I know its not chinese food.) ( :
Excellent food !!! I get Mongolian steak & sesame chicken platters delicious I recommend if you looking for a nice & quiet place + prices are reasonables ,,,just try it and thank me later :))
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