I went to this location to get an original Cinnabon and my birthday reward beverage. When I first got there, I asked for the cold brew (which my reward included), they stated they didn't have the item. So I went to believe, and asked if they could substitute the item for another beverage, and they told me no. I ended up not purchasing anything, and left.
Atmosphere: 2
Food: 2
Service: 1
Ivan Teh
Dining Experience @ Cinnabon. . Established in December 1985 in Federal Way, King County, Washington, United States Of America, by Rich Komen, Ray Lindstrom, and Jerilyn Brusseau, Cinnabon is an American baked goods brand best known for its cinnamon rolls and churros. Cinnabon is in more than 50 countries operating over 1,100 outlets worldwide, drawing queues of customers for their freshly baked goodies. . The Churros (USD $4.99 For 2 Pieces) has a crisp crunchy texture with bready sweet savoury flavour. Lovely and long and warm, studded with crystals of cinnamon sugar which lend a light crunch with floral sweet spice flavour. . The Cinnamon Roll (USD $7.49 Per Piece) is excellent. The soft chewy soft sticky texture and bright bready sweet spice flavour of the warm cinnamon roll is decadent yet comforting. The luscious smooth cream cheese frosting lends a contrasting cheesy salty sweet note.
Atmosphere: 2
Food: 4
Service: 4
Alicia DuBose
Bad service and cold/ old cinnamon roll that have been sitting out all day
Monique Martinez
Cinnamon roll was dry hardly enough icing and let the employees know one lady didn’t believe it and was still charged for more icing. Then the girl was acting too lazy to take the lid off the icing cup when she microwaved it. Employees were drinking their drinks behind the counter in visible site. Too many employees bunched up at the front standing around.
Atmosphere: 1
Food: 1
Service: 1
Claudell Cannady
Staff is great. It sucks you don't participate in rewards when 90 percent of people go to cinnabon in malls
I love this place, I love the rolls, always fresh and delicious. The guys are very attentive and helpful.
Atmosphere: 5
Food: 5
Service: 5
J K
The customer service here sucks. I just had thee worst experience here and if it wasn’t for my son wanting them I would have left. I had to walk away as my family ordered. Not sure how long this place will last here but I don’t see it staying for long. I’m contacting cooperate as well.
Atmosphere: 1
Food: 1
Service: 1
R
We came 20 mins before closing time and it was closed
C. Alex Smith (Crys)
They have young ignorant employees that do not know customer service. As I am looking at the menu to decide exactly what I want, first off they only accept cash, secondly I was being rushed like there was a line at all since only cash was accepted and its 2024 and in the galleria mall I'm houston. NOT A SOUL WAS ORDERING as EVERYONE has a card. I however was will and about to order when a young Hispanic male with no customer service proceeded to try and rush me to order. Not worth your time nor your money. This place clearly won't last as it's not even prepared to accept a card payment. Nor is it a franchise. Clearly someone just trying something thinking this spot is bound to make money; which it is just not ran the way it currently is being ran.
Atmosphere: 1
Food: 1
Service: 1
Ashley
The business is supposed to close at 9:00 p.m., but the assistant told me, that they close at 8:45.
They don’t accept mobile coupons. Waste of my time
Atmosphere: 1
Food: 1
Service: 1
Great service!
Atmosphere: 5
Food: 5
Service: 5
The food was really good, The cashiers were nice and offered me a little ticket for rewards, It was a really good service over all
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Signature Cinnamon Roll, Sugar Cookie
I went to this location to get an original Cinnabon and my birthday reward beverage. When I first got there, I asked for the cold brew (which my reward included), they stated they didn't have the item. So I went to believe, and asked if they could substitute the item for another beverage, and they told me no. I ended up not purchasing anything, and left.
Atmosphere: 2
Food: 2
Service: 1
Dining Experience @ Cinnabon.
.
Established in December 1985 in Federal Way, King County, Washington, United States Of America, by Rich Komen, Ray Lindstrom, and Jerilyn Brusseau, Cinnabon is an American baked goods brand best known for its cinnamon rolls and churros. Cinnabon is in more than 50 countries operating over 1,100 outlets worldwide, drawing queues of customers for their freshly baked goodies.
.
The Churros (USD $4.99 For 2 Pieces) has a crisp crunchy texture with bready sweet savoury flavour. Lovely and long and warm, studded with crystals of cinnamon sugar which lend a light crunch with floral sweet spice flavour.
.
The Cinnamon Roll (USD $7.49 Per Piece) is excellent. The soft chewy soft sticky texture and bright bready sweet spice flavour of the warm cinnamon roll is decadent yet comforting. The luscious smooth cream cheese frosting lends a contrasting cheesy salty sweet note.
Atmosphere: 2
Food: 4
Service: 4
Bad service and cold/ old cinnamon roll that have been sitting out all day
Cinnamon roll was dry hardly enough icing and let the employees know one lady didn’t believe it and was still charged for more icing. Then the girl was acting too lazy to take the lid off the icing cup when she microwaved it. Employees were drinking their drinks behind the counter in visible site. Too many employees bunched up at the front standing around.
Atmosphere: 1
Food: 1
Service: 1
Staff is great. It sucks you don't participate in rewards when 90 percent of people go to cinnabon in malls
Atmosphere: 2
Food: 4
Service: 3
To hard
Atmosphere: 1
Food: 1
Service: 1
❌ people work there they need to get educated!!!!
Service: 1
Restaurantji Recommends
I love this place, I love the rolls, always fresh and delicious. The guys are very attentive and helpful.
Atmosphere: 5
Food: 5
Service: 5
The customer service here sucks. I just had thee worst experience here and if it wasn’t for my son wanting them I would have left. I had to walk away as my family ordered. Not sure how long this place will last here but I don’t see it staying for long. I’m contacting cooperate as well.
Atmosphere: 1
Food: 1
Service: 1
We came 20 mins before closing time and it was closed
They have young ignorant employees that do not know customer service. As I am looking at the menu to decide exactly what I want, first off they only accept cash, secondly I was being rushed like there was a line at all since only cash was accepted and its 2024 and in the galleria mall I'm houston. NOT A SOUL WAS ORDERING as EVERYONE has a card. I however was will and about to order when a young Hispanic male with no customer service proceeded to try and rush me to order. Not worth your time nor your money. This place clearly won't last as it's not even prepared to accept a card payment. Nor is it a franchise. Clearly someone just trying something thinking this spot is bound to make money; which it is just not ran the way it currently is being ran.
Atmosphere: 1
Food: 1
Service: 1
The business is supposed to close at 9:00 p.m., but the assistant told me, that they close at 8:45.
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